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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-03-24

Return of masks

"I ordered the wrong masks and filters. I called and spoke with Brandy who processed my refund and explained how to return the incorrect order. She also ordered the correct masks and filters for me. I have ordered from CPAP.com for many years and always been more than satisfied with their products and service."

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Rep reply posted 2021-03-25
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thank you for sharing your experience with us. Please let us know if there's anything else we can assist you with.”


5/5

2021-03-23

Cpap machine information

"I had a great experience talking to Brandy this morning. She answered all my questions and was extremely polite and helpful. She was able to locate some products I needed and sent them to my email. This person needs a raise there are very few people in this world that would go the extra mile to help a person.
Thank you Brandy
"

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Rep reply posted 2021-03-24
A rep from CPAP.com, CPAP.com, has responded:

“Thank you so much for letting us know that Brandy, provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.”


5/5

2021-03-22

Excellent Customer Service

"Brandy did a great job of answering my questions and providing options/feedback to assist me in my search for the products I needed. "

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Rep reply posted 2021-03-24
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Please let us know if there's anything else we can assist you with.”


5/5

2021-03-20

"Brandy was very knowledgeable about the various cpap machines and supplies. She helped me tremendously! "

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Rep reply posted 2021-03-24
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your shopping experience with us! We hope to hear from you again soon.”


5/5

2021-03-18

Brandy is the best!

"Brandy was extremely helpful, knowledgeable and patient. She was a great representative for CPAP!!"

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Rep reply posted 2021-03-19
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Brandy, provided you with great service! Please let us know if there's anything else we can assist you with.”


5/5

2021-03-18

Great customer support from the beginning

"This was my first shopping experience with CPAP.com. While my order has not yet been processed, waiting for physician to provide prescription, I found the early stages of the process easy. This is thanks to my customer service representative Agnes. She guided me through my purchase including contacting my physician to get my prescription. If the product I ordered arrives with the same ease and shares the same quality as the service, I will continue to happily buy supplies here."

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Rep reply posted 2021-03-19
A rep from CPAP.com, CPAP.com, has responded:

“Welcome to the CPAP.com Family! Thank you for letting us know that Agnes, provided you with great service. Please let us know if there is anything else we can assist you with.”


5/5

2021-03-17

return

"Brandy was exceptional and provided me with the information I needed for a return in a timely manner!"

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Rep reply posted 2021-03-17
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for sharing your experience with our company. Please let us know if there is anything else we can assist you with.”


5/5

2021-03-16

Chin Strap

"I receive a package in the mail on Monday, March15, 2021. It was to contain the chin strap that I had ordered on March 12, 2021 but instead all that was in the package was a luggage tag. I called CPap supplies immediately. The customer service, who name was Brandy, assisted me and made sure the chin strap was put in the mail with expiated shipping. She was very helpful and resolved my issue. I thank her for that."

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Rep reply posted 2021-03-17
A rep from CPAP.com, CPAP.com, has responded:

“We are very sorry that you didn't receive your Chinstrap initially. Thank you for letting us know that Brandy managed to get you taken care of. Please let us know if there's anything else we can assist you with.”


5/5

2021-03-16

Service

"As a company their customers care is awesome. The representatives have always been knowledgeable Android helpful. Thus specific contact was with Brandy, very professional and helpful. "

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Rep reply posted 2021-03-17
A rep from CPAP.com, CPAP.com, has responded:

“Thank you so much for the kind words and sharing your shopping experience with us! We hope to hear from you again soon.”


Verified
5/5

2021-03-15

Brandy helped me tremendously!

"I called to give them my doctor's FAX for a new Rx. Brandy T helped me with finding the parts needed to keep my current mask in good condition: NO Rx needed! My order is on its way! Brandy was pleasant, polite, and very helpful! It was a real pleasure speaking with her!"

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Rep reply posted 2021-03-17
A rep from CPAP.com, CPAP.com, has responded:

“That is wonderful! Thank you for letting us know that Brandy, provided you with pleasant service. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-03-15

"Brandy was a very helpful, and knowledgeable about the product I was interested, very satisfied."

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Rep reply posted 2021-03-17
A rep from CPAP.com, CPAP.com, has responded:

“We are pleased to hear that Brandy, provided you with helpful service! Please let us know if there is anything else we can assist you with.”


5/5

2021-03-15

Excellent customer service

"Brandy helped me today choose a good Cpap mask.
She was knowledgeable and very willing to help me make a good choice.
CPAP. com also has an excellent return policy.

I am a very satisfied customer.

"

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Rep reply posted 2021-03-17
A rep from CPAP.com, CPAP.com, has responded:

“Excellent! Please let us know if there's anything else we can assist you with.”


5/5

2021-03-13

All the 5 star reviews don't lie!

"The Customer service is very down to earth and friendly.

No long hold times with obnoxious automated recordings every 20 seconds for a half hour+ unlike everywhere else when you call a business. You won't be on hold for more than 5 minutes.

The knowledge of staff is solid. The products aren't marked up and I don't think they have any poor out of date products.

This is the 3rd place I used for my CPAP needs everything 5 stars across the board.

I wish I discovered them 2 years ago as my journey for CPAP comfort did not come to an end until I met CPAP.com!
"

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Rep reply posted 2021-03-17
A rep from CPAP.com, CPAP.com, has responded:

“Oh wow! Thank you so much for the kind words. We appreciate you sharing your shopping experience with us and hope to hear from you again soon!”


5/5

2021-03-12

Great Advise

"I spoke with Anita. She was very helpful and was able to advise on how to improve my compliance with my CPAP.

Very Grateful
"

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Rep reply posted 2021-03-12
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Anita, provided you with the assistance you needed. Please let us know if there's anything else we can assist you with.”


5/5

2021-03-10

Returned item

"The customer service rep who handled my return was fantastic. Because of Covid, they were not able to return items, but they issued a complete refund no questions asked. Told me to keep or discard the item. A very professional experience! Keep up the great work. I have used this company in the past. They are GREAT!!
Louis
"


Rep reply posted 2021-03-12
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thank you for sharing your shopping experience with us and we hope to hear from you again soon!”