"Brandy T was awesome! She was patient and knowledgeable, and directed me to exactly what I needed. Thank you!"
"Spoke with Anita & she was a great help in selecting a new mask to try out. First time using CPAP.com, but very happy with my first experience."
“Welcome to the CPAP.com Family! Please let us know if there's anything else we can assist you with.”
"The process went smoothly and the mask worked just fine."
“Thanks for sharing your shopping experience with us! We hope to hear from you again soon.”
"Brandy was very nice and understanding about my mistake and made sure to do everything she could to help me correct my mistake. My only regret was not knowing about CPAP.com when I ordered my first machine. If you are in doubt about buying your machine direct from CPAP.com, don't hesitate. You will pay more through your insurance and their preferred provider, and probably won't receive as good as service as CPAP.com and Brandy!"
“Hi There,
We're always ready and willing to help in any way possible. Thank you for sharing your experience and the kind words. We hope to hear from you again soon.”
"Helpful, fair, kind, intelligent. So far all of the people I have dealt with from this company are excellent."
“Terrific! Thank you for sharing your shopping experience with us! We hope to hear from you again soon.”
"Great support this morning as I need my initial pressure bumped up in my Z2 APAP machine.
I believe her name was Randy.
Talked me right through changing the settings.
Thanks so much ch!"
“Excellent! Thank you for letting us know that you received the assistance you needed. Please let us know if there is anything else we can assist you with.”
"The Respironics model of mask I’ve worn for years has been discontinued "
“We are sorry that your mask has been discontinued, but glad to hear that you received excellent service! Please let us know if you require assistance in selecting a comparable mask to the discontinued one. We hope to hear from you soon!”
"I have been a loyal customer with Cpap.com for over 8-9 years , they have the best professional customer service agents I have ever dealt with , I cant believe it , the have never ever “not once “ failed my expectations in them, they are beyond professional and caring and dedicated and passionate about their work.
I wonder how they recruit and train these agents to be that good.
Thank You Cpap.com"
“Wow! Thank you for your kind words. We'll do our best to continue making our customers priority, with the best service possible. Thanks for sharing and we hope to hear from you again soon!”
"I wasn’t sure what I needed. Brandy walked me through it in a professional, polite manner. Extremely friendly.
Thanks Brandy! "
“Thank you for sharing your shopping experience with us. We hope to hear from you again soon!”
"Brandy was polite, knowledgeable and truly wanted to solve my problem. She went out of her way to help make my problem go away and clearly told me what to expect and made my day!"
“That's wonderful! Thank you for letting us know that Brandy, provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.”
"Apparently, I need an actual receipt to be able to claim the expense for my FSA.
Since I don't have an account online (Guest), the site didn't save my order (or I couldn't access it) and I was unable to get an actual receipt.
Please send a receipt to ****@****
The product is fine but I'll need to check more on how the "Bullet cleaner" functions.
Thank you"
“Hello,
The hard copy of your customer receipt should have been included with your order, we very sorry that you didn't receive it. We have emailed the customer receipt and someone from our customer service department will be contacting you shortly, to resolve your concerns.
Also, we can be reached at: 1-800-356-5221, with further questions, or concerns.”
"Anita L was so nice in interacting. She is very efficient and helpful. I wish her all success in her career."
“That's terrific! Thank you for sharing your shopping experience with us. Please let us know if there is anything else we can assist you with.”
"I tried so many others. This one fits the mold"
“Excellent! We hope to hear from you again soon.”
"CPAP.com was excellent at getting my initial order out very quickly. After two weeks, I was unhappy with the mask fit. I called, and Brandy was extremely professional, knowledgeable, and helpful in guiding me to a new mask choice. I cannot recommend them highly enough! "
“Thank you for the recommendation and sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.”
"After having dry mouth issues with my pillow mask, I called customer service to figure out what mask worked best for me. Brandy was very helpful and extremely patient as I learned the different options. 45minutes later, I landed on a full coverage mask and feel very confident about this company's return policy if I still need to adjust and find the best fit mask. "
“Thank you for letting us know that Brandy, managed to provide you with the assistance you needed. Please let us know if there is anything else we can help you with.”
A rep from CPAP.com, CPAP.com, has responded:
“Thank you for sharing your shopping experience with us! We hope to hear from you again soon.”