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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
1/5

2021-02-15

CPAP Wipes seal was broken on both containers

"I had to toss the product in the trash. "

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Overall product shipping and delivery process

Rep reply posted 2021-02-23
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are very sorry that the seal was broken on your wipes. Someone from our customer service department will be contacting you shortly to resolve your concerns.

Also, CPAP.com, takes customer satisfaction very seriously so please feel free to contact us at: 1-800-356-5221, anytime you have any problems with any item purchased from our company. ”


Verified
5/5

2021-02-14

the best

"the best fast dilvery good prices"

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Rep reply posted 2021-02-23
A rep from CPAP.com, CPAP.com, has responded:

“We are glad to hear that you received your order in a timely manner. We hope to hear from you again soon!”


5/5

2021-02-11

Great advice here

"Brandy was very helpful with a solution to my inquiry"

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Rep reply posted 2021-02-12
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thanks for sharing your shopping experience with us and we hope to hear from you again soon.”


5/5

2021-02-09

Best Customer Service and best selection.

"I needed 3 of the small rubber gasket for my humidifier water chamber ($9 each). I balked at the shipping fee, and Agnes offered to send them with free shipping. Problem solved in one minute.
I will never shop for my CPAP supplies anywhere else. Thanks Agnes.
"

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Rep reply posted 2021-02-10
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for sharing your shopping experience with us and we look forward to hearing from you again soon!”


Verified
5/5

2021-02-07

Mask doesn’t seal well

"Nice price but didn’t work for me"

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Rep reply posted 2021-02-08
A rep from CPAP.com, CPAP.com, has responded:

“We are sorry to hear that the mask didn't work out for you. Please feel free to give us a call at: 1-800-356-5221, if you would like suggestions of other masks that may be a better fit for you. We hope to hear from you soon!”


5/5

2021-02-06

Great customer service

"Cpap.com customer service is awesome and patient. Agnes and everyone else is helping me find the right mask and fit. Appreciate their patience truly."

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Rep reply posted 2021-02-08
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your kind words. We are always happy to help! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-01-30

Great experience

"I found what I needed on your website, even when my doctor could not find it with his resources. The price was nice and I got the items right away. Thank you."

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Rep reply posted 2021-02-03
A rep from CPAP.com, CPAP.com, has responded:

“We are glad to hear that you found what you needed. Thank you for shopping with us and we hope to hear from you again soon!”


5/5

2021-01-28

Excellent

"The service was personal and customer focused. The attendant went above and beyond my expectation. "

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Rep reply posted 2021-01-29
A rep from CPAP.com, CPAP.com, has responded:

“We are glad to hear that you received the attention you deserve! Please let us know if there is anything else we can assist you with.”


5/5

2021-01-20

Brandy was GREAT!

"Brandy was great! I had spent quite some time on the website trying to place an order, but was unsuccessful. I finally decided to call. Brandy was the representative who answered. She immediately apologized for my inconvenience and proceeded to help me place my order. She gave me all options for the parts I needed, along with the prices. We were able to get my order placed in record time and she helped me get the free shipping rate. Her kind and very pleasant words made my day, and I am excitedly looking forward to having working parts for my CPAP once again!"

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Rep reply posted 2021-01-21
A rep from CPAP.com, CPAP.com, has responded:

“That is wonderful! Thank you for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-01-19

Cpap.com customer service

"Needed help with air mini mask. Samantha and Treonna went above and beyond with excellent customer service. Additionally Carol was a major help getting my prescription straightened out "

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Rep reply posted 2021-01-20
A rep from CPAP.com, CPAP.com, has responded:

“That's awesome! Thank you for sharing your shopping experience with us. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-01-19

Customer service

"Brandy was extremely helpful and courteous. They had a question about my shipping information, and instead of just shipping the product out, contacted me instead. "


Rep reply posted 2021-01-19
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for sharing your experience with us. Please let us know if there's anything else we can assist you with.”


Verified
5/5

2021-01-19

Very helpful customer service

"I needed help with a return and the customer service representative was extremely helpful. "

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Rep reply posted 2021-01-19
A rep from CPAP.com, CPAP.com, has responded:

“Wonderful! Thank you for sharing your shopping experience with us! We hope to hear from you again soon!”


Verified
5/5

2021-01-18

"Brandy did an excellent job of helping me with all issues associated with my order."

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Rep reply posted 2021-01-18
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your shopping experience with us! We hope to hear from you again soon!”


Verified
5/5

2021-01-18

Head gear kit order.

"Love this company. Called toll free number, shared product info needed.
Physician script needed which they took care of & products followed. Will continue to order from them & have referred others as well.
"

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Rep reply posted 2021-01-18
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thank you for sharing your shopping experience with us. We look forward to hearing from you again soon!”


Verified
5/5

2021-01-15

BATTERY

"WORKS FINE THATS ALL FOLKS"

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Rep reply posted 2021-01-18
A rep from CPAP.com, CPAP.com, has responded:

“Awesome!~ We hope to hear from you again soon!”