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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

5/5

2020-12-17

New CPAP pressure adjustment

"Bought a new Airsense 10 CPAP and found the max pressure was set to high to be comfortable. Dasha was very helpful in guiding me to the settings for the device. Iwas able to reduce the max pressure and am looking forward to a good nights sleep tonight."

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Rep reply posted 2020-12-23
A rep from CPAP.com, CPAP.com, has responded:

“We're glad to hear that Dasha, managed to provide you with the needed assistance. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-12-14

Great

"Real helpful had everything I needed and the salesman was nice and kind thank you"

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Rep reply posted 2020-12-16
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for sharing your shopping experience with us. We hope to hear from you again soon!”


Verified
5/5

2020-12-16

Thanks!

"I spoke to Agnes she did a wonderful job taking my order and I look forward to receiving my CPAP equipment so hats off to Agnes !thank you..Jon Portnof"

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Rep reply posted 2020-12-23
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your shopping experience with us! Please let us know if there's anything else we can assist you with.”


5/5

2020-12-16

Best service

"I had a very fantastic call to day with Dasha S. Could not have had a better and a more professional then I had on the call with me helping me out with my purchase. Highest rating I could give!"

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Rep reply posted 2020-12-16
A rep from CPAP.com, CPAP.com, has responded:

“Excellent! Thank you for letting us know that Dasha, provided you with the level of service you deserve. Please let us know if there's anything else we can assist you with.”


Verified
1/5

2020-12-14

have not received my items after one month!!!!!

"have not received my items after one month!!!!!"

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Rep reply posted 2020-12-16
A rep from CPAP.com, CPAP.com, has responded:

“In follow-up to our phone conversation, we're very sorry for the delay on you receiving your order. As mentioned during our call, we show that the order was delivered per tracking information available to us. Thank you for letting us know that you didn't receive your package and we will be sure to resolve your concerns right away.

We hope to hear from you again soon!”


Verified
5/5

2020-12-14

Great Customer Service

"Had to cancel my order today. Courteous and efficient service. Brandy canceled my order and issued a refund immediately. "

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Rep reply posted 2020-12-16
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Brandy provided you with the assistance you needed. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-12-14

Excellent service and products!

"Easy to order, arrived as expected. No hassles. "

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Rep reply posted 2020-12-16
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thanks for sharing your shopping experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-12-09

Great Experience

"I had a great experience with Agnes at CPAP.com. I had picked out a mask, but wasn’t sure if it was compatible with my machine. I called and was connected with Agnes. She was a wonderful help to me and went above what she would have had to do. She answered all my questions, found a better price for me and helped me select a chin strap. She then took care of requesting the prescription. Really, I felt like I hardly had to do anything, because of her help. I love the fact that there is the option of exchange insurance. I definitely recommend CPAP.com and Agnes!!"

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Rep reply posted 2020-12-10
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your great shopping experience with us! Thanks for the recommendation and we'll be sure to share your kind words with Agnes. We hope to hear from you again soon”


5/5

2020-12-09

Excellent

"Best customer service I have ever received!!"

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Rep reply posted 2020-12-09
A rep from CPAP.com, CPAP.com, has responded:

“Terrific! Thanks for your kind compliment. We hope to hear from you again soon!”


5/5

2020-12-08

A superb service!!!!

"Fantastic service! Being my first order, I almost ordered the wrong mask but Heath fixed it all and made this purchase a great experience!"

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Rep reply posted 2020-12-09
A rep from CPAP.com, CPAP.com, has responded:

“Welcome to the CPAP.com Family! Thanks for sharing your shopping experience with us and we hope to hear from you again soon.”


5/5

2020-12-07

Excellent customer service

"I've been a long time customer with CPAP.com and placed another order today. I had several questions before actually placing the order, so I was able to speak with Heath, who talked me through the options and provided valuable information that allowed me to make an informed decision. I appreciate the professional manner in which the conversation was conducted. "

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Rep reply posted 2020-12-09
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for sharing the shopping experience with us! We'll be sure to share your kind remarks with Heath and please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-12-07

Cpap Mask

"I ordered one mask that hurt and tore up my nose but decided to call and get a replacement. They replaced it without any hassle. Will use for my future purchases. "

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Rep reply posted 2020-12-09
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thanks for sharing your experience with us and we look forward to hearing from you again soon!”


Verified
5/5

2020-12-07

Very satisfied

"I was very happy with the service I received "

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Rep reply posted 2020-12-09
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2020-12-03

Great Service

"I ordered my CPAP online and it was quick and easy. I had a very good experience. I am very pleased with the phone app and how I get notifications regarding how I'm doing regarding progress and suggestions. I highly recommend."


Rep reply posted 2020-12-09
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for the recommendation! We're glad to hear of your great experience with our company, thanks for sharing and we hope to hear from you again soon!”


Verified
4/5

2020-12-03

Late delivery

"I have purchased CPAP machines and supplies for over five years. Shipping was never a problem; however, this time I received my CPAP (11/23/2020) almost three weeks after I ordered the CPAP (11/2/2020). Anchorage is a FedEx hub and should get fairly good service. I called CPAP.com expressing my concerns. CPAP.com was unable to speed up the shipment. "


Rep reply posted 2020-12-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are very sorry for the delayed delivery of your order. We certainly, understand the importance of orders being delivered in a timely manner, but once the order leaves our warehouse, the delivery date is beyond our control.

Also, please keep in mind that ground shipment expected arrival dates are not guaranteed. We did reach out to Fedex, but were advised that during this season, deliveries are sometimes delayed.

Again, we apologize for any inconvenience, due to the late delivery. If you would like to speak with us further regarding your concerns, please feel free to reach us at: 1-800-356-5221 and ask for Carol M.”