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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

5/5

2020-12-01

Great Products and Service

"I ordered many items and went to return an item and was assisted by Brandy who was a super representative of Cpap.com.
I will order from Cpap.com in the future!
"

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Rep reply posted 2020-12-03
A rep from CPAP.com, CPAP.com, has responded:

“That's awesome! Thank you for letting us know that Brandy, provided you with the level of service you deserve. We hope to hear from you again soon!”


Verified
5/5

2020-11-30

Pleasant Experience

"Customer Service was pleasant and professional; item arrived as was explained, and the product worked as advertised, upon arrival."

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Rep reply posted 2020-12-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your shopping experience with us! Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-11-28

Above expectations on customer service.

"Dasha called me to save me money on my shipping by combining both orders. She was very pleasant. I did not expect that kind of care. I was very pleased with how things worked out."

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Rep reply posted 2020-12-01
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! Thank you for letting us know that Dasha, provided you with the level of service you deserve. We hope to hear from you again soon!”


Verified
5/5

2020-11-27

Excellent

"I do not use it very often, but when I do I get good communication."

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Rep reply posted 2020-12-01
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thanks for sharing your experience with us and we hope to hear from you again soon!”


Verified
5/5

2020-11-21

Great prices and service

"Overall, this was a great shopping experience. Friedly, helpful and knowledgeable staff on the online team."

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Rep reply posted 2020-11-24
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for letting us know about your great shopping experience. We hope to hear from you again soon.”


5/5

2020-11-20

Another order.

"I just placed another order. Brandy was very professional, pleasant and helpful. She made the process a pleasure. Thank you."

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Rep reply posted 2020-11-24
A rep from CPAP.com, CPAP.com, has responded:

“We're certain that Brandy, would say you're most welcome! Thank you for letting us know that you received the service you needed. Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-11-20

Great Customer Service!

"Brandy could not have been more helpful! Love this site & will always buy from them!"

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Rep reply posted 2020-11-24
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thanks for sharing your shopping experience with us. We look forward to hear from you again soon!”


5/5

2020-11-19

Great Customer Service

"Thanks to Brandy for being able to answer questions about cpap travel batteries. I wish more people were as well trained as Brandy. "

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Rep reply posted 2020-11-24
A rep from CPAP.com, CPAP.com, has responded:

“We're glad to hear that Brandy, managed to answer your questions. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-11-19

Fast delivery

"Great products and selection with good prices. "

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Rep reply posted 2020-11-24
A rep from CPAP.com, CPAP.com, has responded:

“That's great! We hope to hear from you again soon.”


Verified
5/5

2020-11-18

1st Class Service

"Brandy was able to get my order back on track after I was unable to get my prescription which is needed to purchase my humidifier. She gave me several options one of which I used to meet the requirement!"

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Rep reply posted 2020-11-24
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thanks for sharing your experience with us! We hope to hear from you again soon.”


Verified
5/5

2020-11-18

The Real Deal of Excellence

"I have been purchasing CPAP products from this company for over 20 years and have never ever had a problem or encountered anything but professional and friendly service. Spoke with Agnes today re a new order and specifications as to the equipment. She answered all my questions without hesitating and demonstrated great knowledge about the products they sell. Highly recommend CPAP.com !
"

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Rep reply posted 2020-11-24
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for the recommendation! We're glad to hear that Agnes, provided you with great service! Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-11-16

Dasha review

"Dasha was courteous and caring. She presented numerous options and was the sole reason I made my purchase today"

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Rep reply posted 2020-11-17
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Dasha, provided you with the level of service you deserve! Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-11-15

5 stars

"Cpap.com is always there when my health insurance makes me wait to approve more supplies. "

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Rep reply posted 2020-11-17
A rep from CPAP.com, CPAP.com, has responded:

“We're always happy to help! Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-11-12

Awesome

"I was very very happy with my order and service and will continue to by from this company I would give them a 100 on everything keep up the good work "

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Rep reply posted 2020-11-13
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're glad to hear that all went well with your order. We hope to hear from you again soon!”


Verified
1/5

2020-11-10

Lied about being BCBS Participant

"This has nothing to do with the Equipment. Your company was asked if they work with the Insurance companies and we were told yes. My BCBS rep called and your firm is not a BCBS approved firm.

BEWARE and TELL THE TRUTH NEXT TIME
"

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Rep reply posted 2020-11-11
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We made an attempt to reach you via phone, but had to leave a message, we sent an email also. We are sorry for any misunderstanding, but CPAP.com, doesn't work with, or accept any insurance. This is a point that we make to inform all of our customers. Also, this information is on our CPAP.com website.

We want to ensure that all of our customers are being advised of the correct information at all times therefore, we reviewed the calls made to our office and confirmed that there was never any mention of CPAP.com working with any insurance company.

We encourage all of our customers to speak with their insurance company to confirm what the reimbursement policy is under your plan, we provide all customers with an insurance compliance invoice and an option to print the insurance form to make the reimbursement process easier for our customers.

Please let us know if there is any further information that we may have overlooked regarding your concerns, or if you would like to speak with us about anything else. You may call 1-800-356-5221 ask for Carol.

We hope to hear from you soon!”