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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

5/5

2020-11-02

CPAP

"Great experience with Brandy buying a CPAP on CPAP.com!"

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Rep reply posted 2020-11-03
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-10-31

Excellent Customer Care

"In need of a new machine, I found the one I wanted on sale at CPAP.com and I jumped on it. I then found out my prescription was out of date and with COVID my healthcare office response to renewing it was slower than expected. In the interim the sale period expired and I thought I had lost the opportunity. So I was delighted when I finally got the prescription filled to learn CPAP.com would honor the sales price. I really appreciated that. "

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Rep reply posted 2020-11-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your shopping experience with us. We are always happy to honor our 7-day price guarantee for sale pricing! Please let us know if there is anything else we can assist you with.”


5/5

2020-10-30

Great Service!

"I was able to reach a service rep, Brandy, in a reasonable amount of time. She was very knowledgeable and helpful. I've had terrible experiences in the past with other companies, such as Apria, whose reps know little or nothing about their own product line so cpap.com was a breath of fresh air. Thank you for your thoughtful, thorough help, excellent pricing and shipping options. "

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Rep reply posted 2020-11-03
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we're certain Brandy, would say you're most welcome! Thanks for sharing your shopping experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-10-28

Great selection and prices

"I called CPAP.com because I wanted to try a different type of mask and had questions. The customer service rep, Brandy, was very helpful and knowledgeable when it came to the products. She answered my questions so I felt confident to try a different mask and knowing I have 30 days to see how it works for me. I always use CPAP.com for the great prices and selection!"

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Rep reply posted 2020-10-29
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for letting us know that Brandy, provided you with great service! We hope enjoy your new mask and please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-10-27

Excellent service

"My brand new CPAP died after one night of use. I called support and Brandy was super helpful and had a new one shipped out right away."

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Rep reply posted 2020-10-27
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry about the trouble with your new machine. Thank you for letting us know that Brandy, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.”


5/5

2020-10-26

Help when I needed it!

"Anita was polite, patient and informed when guiding me to get the best sleep possible on my latest and newest C-pap machine. She also immediately resolved the problem of an ordered item missing from my shipment."

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Rep reply posted 2020-10-27
A rep from CPAP.com, CPAP.com, has responded:

“We are very sorry about the item that was missing from your order. Thank you for letting us know that Anita, provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-10-24

Give your machine a new life.

"The gaskets were toast in my wife’s machine. "

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Rep reply posted 2020-10-27
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are glad to hear your machine's life has been refreshed! Please let us know if there's anything else we can assist you with.”


5/5

2020-10-23

Wow! Excellent Customer Service from Brandy

"I decided to look on cpap.com after my local cpap provider explained all of the fees that I would incur if using my health insurance for my new CPAP. I thought their was a mistake with the price so I called customer service. My call was answered by Brandy and she was amazing! She answered all of my questions and even told me about a current promotion which saved me an additional 20%!! I ended up saving around 50% on my machine which is awesome! Thank you CPAP.com and thank you Brandy for the amazing customer service!!"

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Rep reply posted 2020-10-27
A rep from CPAP.com, CPAP.com, has responded:

“Welcome to the CPAP.com Family! Thanks for sharing your shopping experience with us and we hope to hear from you again soon.”


5/5

2020-10-23

Great customer service

"Brandy handled my issue with such patience and care. I will be back to order from cpap.com again!"

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Rep reply posted 2020-10-23
A rep from CPAP.com, CPAP.com, has responded:

“Terrific! Thanks for sharing your shopping experience with us and we're looking forward to hearing from you soon!”


5/5

2020-10-22

Fantastic service

"Dasha S. was fantastic. She gave me recommendations and reasons for those recommendations. She helped get the order completed. Also was able to get a credit on a previous order that failed to solve the problem with my old CPAP.

I am a dedicated customer to CPAP.com!!
"

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Rep reply posted 2020-10-23
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! We're glad to hear that Dasha, provided you with the level of service you needed. Please let us know if there's anything else we can assist you with.”


5/5

2020-10-21

Agnes at Cpap.com

"Awesome experience. Agnes was very helpful, caring and knowledgeable. It was a pleasure talking with her. I’d recommend this site to ANYONE needing CPAP supplies"

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Rep reply posted 2020-10-22
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
That's wonderful! Thank you for the recommendation! We'll be sure to share your kind words with Agnes and we hope to hear from you again soon.”


Verified
5/5

2020-10-21

Went above and beyond to resolve my issue!

"Thank you so much for helping resolve my payment issue. "

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Rep reply posted 2020-10-22
A rep from CPAP.com, CPAP.com, has responded:

“You're welcome! Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-10-21

Great Service!

"I'm a longtime cpap.com customer so today when looking for a new cpap machine I called them. Dasha S answered my call. She was very pleasant and answered all the questions I had. Thank you."

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Rep reply posted 2020-10-21
A rep from CPAP.com, CPAP.com, has responded:

“You're most welcome! Thank you for being a valued customer and we hope to hear from you again soon.”


5/5

2020-10-21

Pleased!

"Spoke with Brandy T. Very nice and helped me right away! Thank you!"

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Rep reply posted 2020-10-21
A rep from CPAP.com, CPAP.com, has responded:

“We're certain that Brandy, would say, you're most welcome! Thanks for sharing your experience and we hope to hear from you again soon!”


5/5

2018-10-05

CPAP.com is the place to shop

"Heath was a great help in finding and ordering supplies that I needed."

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Rep reply posted 2018-10-05
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that you had a great experience. Please let us know if we can be of further assistance.”