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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

5/5

2020-10-14

Wonderful customer service

"I ordered five face masks under CPAP.com's trial program where I could test the masks to see if they worked for me. After testing, I found one mask that was worked best for me so I called to return the other four masks.

I spoke to Brandy and she made the return process easy! Some companies have good service representatives and some have poor reps. CPAP.com service through Brandy was excellent!
"

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Rep reply posted 2020-10-15
A rep from CPAP.com, CPAP.com, has responded:

“We're glad to hear that you found a mask that works well for you. Thanks for sharing your shopping experience with us and we hope to hear from you again soon!”


Verified
5/5

2020-10-13

Great Customer Service

"Brandy was so helpful and easy to work with. She helped me know exactly what accessory items I needed and actually placed the order for me. Additionally, she faxed my doctor for the required prescription."

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Rep reply posted 2020-10-15
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We are glad to hear that Brandy, managed to provide you with great service! We hope to hear from you again soon.”


Verified
5/5

2020-10-13

Great customer service.

"Great customer service. Very helpful. Even called my doctor to follow up on the prescription. Thank you Brandy T. "

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Rep reply posted 2020-10-15
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thank you for sharing your experience with us! Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-10-12

Great help

"Just spoke with Brandy, About a heated hose. She helped me pick the right one, as I picked the wrong one, she was great help. Thank you. Duane Watts"

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Rep reply posted 2020-10-13
A rep from CPAP.com, CPAP.com, has responded:

“We're certain Brandy, would say you're most welcome! Thanks for sharing your experience and we hope to hear from you again soon.”


5/5

2020-10-12

Brandi was awesome sauce!

"Brandy was very helpful, thanks!"

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Rep reply posted 2020-10-13
A rep from CPAP.com, CPAP.com, has responded:

“Wonderful! Thanks for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2020-10-11

Breathing

"Very nice person that I talk to, can answer my question , very patient, very knowledgeable "

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Rep reply posted 2020-10-13
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Please let us know if there's anything else we can assist you with.”


5/5

2020-10-09

Brandy T. was AWESOME

"Brandy was very helpful! She was extremely knowledgeable of all the products I asked for! I would recommend Brandy and CPAP.COM to others! Thank you!
Jeff Strauch
"

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Rep reply posted 2020-10-12
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thanks for sharing your experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-10-09

Great Services

"Client With CPAP.com 10 year ,Love Cpap.com"

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Rep reply posted 2020-10-09
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for being a loyal customer! We look forward to hearing from you again soon.”


5/5

2020-10-08

best service

"nothing much to say, just good service."

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Rep reply posted 2020-10-09
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thanks for sharing and we look forward to hearing from you again soon.”


5/5

2020-10-08

Heath provides accurate courteous customer service.

"Heath provides accurate courteous customer service."

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Rep reply posted 2020-10-09
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thanks for sharing your experience with us and we hope to hear from you again soon.”


5/5

2020-10-08

Heath was great!

"I had a number of questions prior to ordering a new CPAP machine. Heath was VERY helpful. He didn't try to sell...he explained. I wish more companies were dialed in to customer service the way Heath conducted himself!
"

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Rep reply posted 2020-10-08
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for letting us know that Heath, provided you with the service you deserve! Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-10-06

Samantha provided fantastic service

"Samantha provided fantastic service. Quick, prompt and polite."

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Rep reply posted 2020-10-07
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that's great! Thanks for sharing your experience with us. Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-10-06

Great customer service to an overwhelmed first-time CPAP buyer

"The customer service was exemplary. Brandy patiently helped me through understanding the practical tradeoffs between various machines, options, and accessories, all of which was new to me. On a separate call, Viviana also helped me understand the many options and helped me through some problems getting the necessary info from my difficult health-care provider. They gave exactly the quality of patient attention and help you need when you're overwhelmed with options and badly sleep-deprived!"

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Rep reply posted 2020-10-07
A rep from CPAP.com, CPAP.com, has responded:

“Wonderful! We're glad to hear that both Brandy and Viviana, managed to provide you with the level of service you needed! Thanks for sharing your experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-10-05

willing to explain everything and set up my new machine

"great help when my machine failed, prompt shipping went out of way to ensure i was taken care of when my unit failed , and sats were dropping. wonderful folks would recommend this company thanks Nadira and Anita L."

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Rep reply posted 2020-10-06
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thanks for letting us know that Nadira and Anita, provided you with the level of service you deserve! Please let us know if there's anything else we can assist you with.”


5/5

2020-10-05

Order

"All good,been ordering from your company many many years.Always satisfied!! Thx."

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Rep reply posted 2020-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks for being a loyal customer and sharing your shopping experience with us! We hope to hear from you again soon.”