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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-10-04

Excellent

"Easy, timely, courteous. Machine works fantastic. "

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Rep reply posted 2020-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Wonderful! Thanks for sharing your experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-10-02

Happy Camper

"Believe I was guided to the gear I needed. Have not had the opportunity to try it yet!
Very happy so far!
"

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Rep reply posted 2020-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Great! Please let us know if there's anything else we can assist you with.”


Verified
4/5

2020-10-02

It was good

"Since I used to use the product even when I was in Korea, I needed it as soon as possible. CPAP was well delivered and the product is good. "

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Rep reply posted 2020-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us and we hope to hear from you again soon!”


Verified
5/5

2020-10-02

Easy and Quick Service

"I called my order in late in the afternoon and the agent I worked with collected all my information quickly and efficiently. In 2 days I received my new CPAP and was set to go. Will order all my supplies from cpap.com in the future!!"

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Rep reply posted 2020-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are glad to hear that you received your order in a timely manner! Please let us know if there's anything else we can assist you with.”


Verified
2/5

2020-09-28

shipment delays

"order was split into 2 shipments without any schedule for the second. wrote to customer service to get a schedule but received no reply. "

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Rep reply posted 2020-09-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are very sorry that we couldn't ship your entire order together as there were a couple of items on backorder. Also, we show that you sent us an email on 9/4/20 and per our records, we responded to your email on the same day. We're sorry you didn't receive the emailed response.

Please let us know if there's anything further we can assist you with. You may reach us at: 1-800-356-5221, ask for Carol.”


Verified
5/5

2020-09-26

Great Service!!

"The gentleman was very helpful with me placing my order for first time here. I found the quality of the equipment great and in excellent condition when I received them. Also the price was cheaper than the insurance I have would have charged me. In will return to order my supplies again. Thanks!!!"

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Rep reply posted 2020-09-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello and welcome to the CPAP.com family! Thank you for sharing your experience with us and we are looking forward to hearing from you again soon.”


Verified
5/5

2020-09-24

In need of face mask and they delivered

"My Husband needed a new face mask, so I called around trying to get him one ordered. Found this quick and efficient company who had outstanding prices. Delivered it in two days. Get product will be using them again in the future for all of our CPap needs! Thank you!"

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Rep reply posted 2020-09-25
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We're glad to hear that you received the order in a timely manner. We look forward to hearing from you again soon.”


Verified
5/5

2020-09-24

Affordable, Fast and Easy

"I saved hundreds of dollars using CPAP.COM vs. the local supplier. "

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Rep reply posted 2020-09-25
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! Thanks for sharing your experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-09-21

Best Service Ever

"Website is easy to navigate, shipping is fast. Best experience ever."

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Rep reply posted 2020-09-22
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thanks for sharing your online shopping experience with us! We hope to hear from you again soon.”


Verified
5/5

2020-09-20

8/20 review

"I thought customer service was excellent in meeting my needs. Appreciate it very much."

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Rep reply posted 2020-09-22
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! Thank you for sharing your experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-09-17

Excellent service

"I was having problems with my CPAP and your representative walked me through it."

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Rep reply posted 2020-09-18
A rep from CPAP.com, CPAP.com, has responded:

“Excellent! Please let us know if there's anything else we can assist you with.”


5/5

2020-09-15

Best service ever

"Major problem with an order, was in contact with Samantha who was most efficient and pleasant and solved my issue in full"

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Rep reply posted 2020-09-16
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! We're sorry for the initial problem, but glad to hear that Samantha, managed to resolve all concerns. Please let us know if there's anything else we can assist you with.”


5/5

2020-09-14

Great customer service

"Spoke with Carol about a part I needed for my mask. She was not only very knowledgeable, but patient and kind as well. Refreshing change from the usual phone experiences I’ve had in the past dealing with other outfits. She definitely is an asset to the company !"

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Rep reply posted 2020-09-15
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! We're glad to hear that Carol, provided you with the level of service you deserve. We hope to hear from you again soon.”


Verified
4/5

2020-09-14

good

"the order was fast but was told could not order again without insurance

"

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Rep reply posted 2020-09-15
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for sharing your experience with us! We apologize for any misunderstandings, but we don't work with, or accept any insurance therefore, you don't need any insurance to purchase products from our company in the future. We hope to hear from you again soon!”


Verified
5/5

2020-09-14

Excellent!!

"Great company!! Ordering was super easy. Submission of prescription was simple. A customer service rep also called me to confirm my order before shipping it out THE SAME DAY! Shipping was free and very fast. "

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Rep reply posted 2020-09-15
A rep from CPAP.com, CPAP.com, has responded:

“That's awesome! Thanks for sharing your experience with us! Please let us know if there's anything else we can assist you with.”