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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-09-12

Best Customer Service Ever

"Fedx said they delivered my new mask however, I have not received it. Dasha S was kind and efficiant - she is sending me a new mask. She even called me back when the call dropped. A wonderful experience that will keep ne comming back for all my Cpap needs!"

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Rep reply posted 2020-09-15
A rep from CPAP.com, CPAP.com, has responded:

“That's awesome! We're sorry for the initial delay, but glad to hear that Dasha, managed to resolve your concerns. We look forward to hearing from you again soon!”


Verified
5/5

2020-09-11

Excellent Service

"From start to finish, CPAP.com delivers. Their online chat assisted me in answering questions about different masks. All items I selected were on sale at unbeatable prices. I even received a container of wipes for FREE that will last me 2 months. Even in a pandemic, I received my order promptly and it was 100% accurate. Keep up the good work staff:-D "

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Rep reply posted 2020-09-15
A rep from CPAP.com, CPAP.com, has responded:

“We're very glad to hear that all went well with your order. Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-09-11

Mask

"Came on time and as advertised. Did a great job."

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Rep reply posted 2020-09-15
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! Thanks for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2020-09-11

So easy to return; refund with 30 day guarantee

"I was brand new to CPAP and thanks to Covid, on my own to figure it out. Not able to go into an office to assist with proper mask or fit. With CPAP.com 30 day insurance to return no questions asked; I was finally able to get the proper fit and mask after 4 masks. If it weren't for their guarantee i would've been stuck with the first mask that did not fit and was the complete wrong mask for me as i wouldn't been able to afford buying another. I also reassured that I had brand new masks coming to me, because due to the pandemic CPAP didn't require mask to be returned. "

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Rep reply posted 2020-09-11
A rep from CPAP.com, CPAP.com, has responded:

“Welcome to the CPAP.com Family! We're glad to hear that you managed to find a mask that works for you. Please let us know if there is anything else we can assist you with.”


5/5

2020-09-08

Amazing Customer Service

"The folks at CPAP.com exceed my expectation with every order or technical call. Thanks for the amazing service!! Jeff"

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Rep reply posted 2020-09-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello and thank you for sharing your experience with us! Please let us know if there's anything else we can assist you with.”


5/5

2020-09-08

Great service and Value

"I had the model and prescription from my wife's doctor and Carol helped me on the phone. Everything went very smoothly and quickly, pricing was very reasonable compared to my local home care provider. I saved a lot coming to CPAP.com. I will tell everyone I know with this condition to go there."

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Rep reply posted 2020-09-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that's wonderful! Thank you in advance for the recommendations. Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-09-05

Great Service

"Purchased a 12 volt cord adapter for my Dream Machine. The representative knew the right part within minutes and my order was completed within 10 minutes. The adapter cord was delivered in 3 days. The Adapter cord is a perfect fit and Works great. I’ll be a returning customer when I need supplies or equipment. "

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Rep reply posted 2020-09-07
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! Thanks for sharing your experience with us! We look forward to hearing from you again soon.”


Verified
5/5

2020-09-03

CPAP.com - GREAT EXPERIENCE

"I was recently diagnosed with Sleep Apnea and was sent directly to a local medical supply company that my insurance recommended. I did some research online and was amazed by the price difference. My representative "BRANDY" was awesome!!! She took her time with me to explain the equipment differences and made the online shopping experience a breeze!!!! Shouts Out to BRANDY and CPAP.com!!!! You have a customer for life! Thank you for the $$$ savings."

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Rep reply posted 2020-09-07
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for sharing your shopping experience with us! We are looking forward to hearing from you again soon.”


Verified
5/5

2020-09-03

CPAP mask

"Great Service. Handled prescription and shipping was fast. Thanks"

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Rep reply posted 2020-09-07
A rep from CPAP.com, CPAP.com, has responded:

“You're most welcome! Thanks for shopping with us and we hope to hear from you again soon.”


Verified
4/5

2020-09-03

Great service at CPAP.com

"Always good service and very helpful"

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Rep reply posted 2020-09-07
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2020-09-02

Quick Fix

"Found exactly what I needed, and when I had an issue, Dasha S fixed it quickly"

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Rep reply posted 2020-09-03
A rep from CPAP.com, CPAP.com, has responded:

“Terrific! Thank you for sharing your experience with us! We hope to hear from you again soon.”


5/5

2020-09-02

Great interaction!

"Great experience! Was connected with Brandy, who was courteous, professional, and thoroughly patient! She took the time to answer all my questions, and I have confidence that she helped me select the right equipment for my needs. Thanks! I would definitely recommend!"

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Rep reply posted 2020-09-03
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thanks for sharing the experience you had with Brandy. Please let us know if there's anything else we can assist you with.”


5/5

2020-09-02

Great job !

"Carol M did a great job in helping me find the right equipment at the best price ! Very satisfied. "

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Rep reply posted 2020-09-03
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! We are glad to hear that Carol provided you with great service and we hope to hear from you again soon.”


5/5

2020-09-01

Great service!

"I was hesitant about ordering CPAP equipment online, but they were very knowledgeable and helpful in placing an order. After it arrived I had some questions about device settings and mask fit and Agnes was super helpful! I’m very glad I chose CPAP.com!"

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Rep reply posted 2020-09-02
A rep from CPAP.com, CPAP.com, has responded:

“Welcome to the CPAP.com family! We're glad to hear that Agnes, managed to provide you with the level of service you deserve. Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-08-29

satisfied

"We bought 2 chin straps, and so far the white on has been used the most. My husband is so far testing it out with good success."

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Rep reply posted 2020-09-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know that all went well with your order. Please let us know if there is anything else we can assist you with.”