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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

Verified
4/5

2020-07-26

Good service. Good products.

"Excellent. Order process simple. Product received before date promised. Very pleased. "

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Overall product shipping and delivery process

Rep reply posted 2020-07-28
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us! Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-07-26

great service

"easy order, fast shipping "

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Rep reply posted 2020-07-28
A rep from CPAP.com, CPAP.com, has responded:

“That's awesome! We hope to hear from you again soon.”


Verified
5/5

2020-07-25

Great customer service and quality CPAP

"Thank you CPAP.com

My wife's CPAP stopped working after several years of daily use and needed an immediate replacement.
I called CPAP.com and purchased a cpap machine and the rep gave me a discount coupon when I asked for any discounts. I paid extra for next day fast delivery ( I think about 30 dollards) and it was at my residence the very next day. Thank you, for keeping my spouse from suffering, she was so happy the new unit arrived so quickly and in excellent condition. Also, thank you for having people who care for other people with this medical condition and not having reps that only care to do a sale. CPAP.com did make a difference in my life because if my family members suffer so do I, and they really made a difference by caring and being very patient with my questions. CPAP.com has passionate reps that will help anyone who calls to help choose the right cpap machine according to your needs financially and medically to even include noise level that can affect sleep for the other person. Again, thank you
CPAP.com reps
and always remember you make a difference.
"

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Rep reply posted 2020-07-28
A rep from CPAP.com, CPAP.com, has responded:

“Hello, you're most welcome! Thank you for sharing your experience with us. We are very glad your wife received her machine in a timely manner. We are always happy to assist, so please don't hesitate to contact us if there is anything else we can help you with.

Best Wishes!”


Verified
5/5

2020-07-24

Great service

"The man taking the order saved us more than 50%, by helping us select something which worked better than the last two orders I placed. It fit securely, and did not leak air. Its design was both simpler, and more effective.
The equipment arrived promptly. It worked perfectly.
Couldn't ask for more.
"

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Rep reply posted 2020-07-28
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we're very happy to hear that you received the service you deserve, while saving some money! Thanks for sharing your experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-07-24

Thank you

"Very helpful on phone. Easy process. Prompt delivery. High professionalism."

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Rep reply posted 2020-07-28
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thank you for sharing your experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-07-23

Smooth as silk

"My wife and I were both interested in trying cloth CPAP masks, which our health care provider didn’t supply. We found CPAP.com and ordered them immediately. They arrived surprisingly fast in this age of COVID and were more comfortable than we could have imagined. Kaiser’s equipment was free, but neither of us minded paying for these masks. We are really happy. Thanks for expanding our choicest "

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Rep reply posted 2020-07-28
A rep from CPAP.com, CPAP.com, has responded:

“You're welcome and welcome to the CPAP.com family! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-07-23

Fast and helpful when I bought a CPAP machine

"My wife during these covid times told me Sunday that she was flying home (Georgia to Hawaii) on Saturday and thought it was essential to have a CPAP machine for the flight. She already had the ticket. She was recently diagnosed with a fatal heart-lung condition. She does not have a CPAP prescription.
I ordered the machine on a Monday. My (so I thought) prescription I had in a file that I sent to CPAP.com did not have an MD's signature on it and was rejected.
CPAP.com contacted my doctor's office who then sent them valid prescription proof. Before end of day Tuesday the light-weight battery backed-up machine I ordered was on its way.
My wife received it early Thursday. End of story.
Many thanks to CPAP.com.
"

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Rep reply posted 2020-07-28
A rep from CPAP.com, CPAP.com, has responded:

“Hello there, you're most welcome! We're glad your wife was able to get the needed equipment for her flight home. Thank you for sharing your experience and please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-07-23

GREAT SLEEP STORE

"ALLWAYS IN STOCK ALLWAYS FAST SHIP THE BEST THANK YOU"

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Rep reply posted 2020-07-28
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for shopping with CPAP.com. We hope to hear from you again soon!”


Verified
5/5

2020-07-16

Excellent service

"Very friendly, helpful, professional"

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Rep reply posted 2020-07-16
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thanks for sharing your experience with us! We hope to hear from you again soon.”


Verified
5/5

2020-07-10

One problem in ordering

"Everything was fine except for the insurance filing. This is the first time I’ve had to do it."

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Rep reply posted 2020-07-13
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know that all went well with your order. Unfortunately, CPAP.com, doesn't accept, or work with any insurance therefore, we don't file claims. We do however, provide our customers with an insurance compliant receipt and a optional insurance form, in an effort to make your reimbursement request a little smoother.

Thanks for your feedback and we hope to hear from you again soon!”


Verified
5/5

2020-07-10

CPap.com was excellent and esay to deal with.

"My phone meeting with a rep before purchase was informative about the product, the price and the shipping time. The price was better than what I would have gotten with my insurance at another vendor. The product works perfectly and I am pleased with it.
Thanks!
"

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Rep reply posted 2020-07-10
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
You're most welcome! Thank you for sharing your purchasing experience with us. Please let us know if there's anything else we can assist you with.”


Verified
4/5

2020-07-09

Very helpful

"I had a Great experience as"


Rep reply posted 2020-07-10
A rep from CPAP.com, CPAP.com, has responded:

“Hey, that's wonderful! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-07-09

Everything as ordered, delivered in perfect condition

"Really pleased with promptness of delivery. Everything packaged well and delivered without issue. Equipment works as described."

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Rep reply posted 2020-07-10
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we're glad to hear that everything went well with your order. We hope to hear from you again soon.”


Verified
5/5

2020-07-09

Quick Service

"Received the product very quickly"

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Rep reply posted 2020-07-09
A rep from CPAP.com, CPAP.com, has responded:

“Hi, we're glad you received your order in a timely manner. Please let us know if there's anything else we can assist you with.”


Verified
5/5

2020-07-08

Wrong Mask

"Dasha was able to help me with a return of a mask that caused a rash and soar to form on the right side of my nose. She went out of her way to arrange for a return and to get me the correct mask. Thank you for the excellent customer service. I have been doing business with CPAP.COM for many years and their customer service has always been exceptional. Thank you,

Adam S.
"

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Rep reply posted 2020-07-09
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
You're most welcome! Thank you for being a loyal customer and sharing your experience with us. We look forward to hearing from you again soon!”