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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-07-06

Love it!

"Always easy to navigate. No problems. :)"

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Rep reply posted 2020-07-07
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
That's great! We hope to hear from you again soon.”


Verified
5/5

2020-07-04

Awesome

"Quick shipping. Awesome sales service! Good price, variety and selection of units"

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Rep reply posted 2020-07-07
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing your experience with us. Please let us know if there's anything else we can assist you with.”


5/5

2020-07-02

Great service

"Brandy was so helpful and got my order placed quickly. "

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Rep reply posted 2020-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that's awesome! Thank you for sharing your experience with us. We hope to hear from you again soon.”


5/5

2020-07-02

Excellent customer service

"Easy ordering by phone. Brandy was very helpful"

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Rep reply posted 2020-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that's great! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-07-01

Heath

"I have been purchasing supplies and devices for CPAP.com for 12 years...it started with helping a friend's Dad, help him to buy a CPAP device and then 4 years later buying my first CPAP device. Their product is authentic, but there most valuable asset is their agents. They not only professional but polite, well-spoken, and well informed about their internal process...and this is coming for a customer service professional...keeping the call center staff well informed regularly is extremely difficult for...but the cherry on the top is the way they speak to the call...not as an agent forced to take the call as he or his had no job and this is the only thing available at the time...but as a friend while maintaining the utmost professionalism...so well done HEATH"

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Rep reply posted 2020-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
That is wonderful! Thanks so much for taking time out to share your experience with us. We'll be sure to share your kind words with Heath and hope to hear from you again soon!”


Verified
5/5

2020-06-30

Best customer service ever!

"Really great customer service agent and great experience dealing with exchanges! "

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Rep reply posted 2020-07-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-06-29

Experience

"I was very satisfied with my order from submitting and receiving"

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Rep reply posted 2020-06-30
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
Thank you for letting us know that all went well with your order. Please let us know if there's anything else we can assist you with.”


5/5

2020-06-29

Great customer service

"Treona M. Was pleasant and very helpful she knew exactly what she was doing. Great job!"

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Rep reply posted 2020-06-30
A rep from CPAP.com, CPAP.com, has responded:

“Hey, thank you for sharing your experience with us! We'll be sure to share your kind words with Treonna and we hope to hear from you again soon.”


Verified
5/5

2020-06-28

You Rock!

"Fast, congenial and efficient service and excellent products"

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Rep reply posted 2020-06-30
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing your experience with us! We hope to hear from you again soon.”


Verified
5/5

2020-06-27

Excellent Customer Service

"I have had a number of discussions with Zach in customer service/sales. He is extremely knowledgeable and helpful. I can't say enough positive things about Zach's interactions with me, and CPAP.com. "

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Rep reply posted 2020-06-30
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing the experience you had with Zach. Please let us know if there is anything else we can assist you with.”


5/5

2020-06-26

Excellent Customer Service for defective machine

"I spoke with Nadira at CPAP.com today. Last night, My CPAP machine overheated so badly it burned my hand and arm and even the nightstand. Nadira was very concerned and compassionate, and addressed ALL my concerns. She forwarded me to her supervisor, Kristan, who agreed to not only replace my CPAP with another brand, but also my husband's because even though his has not malfunctioned yet, it is the same model. I have lost all confidence in this particular model, Apex iCh auto, and wish to go back to the Devillbiss Intellipap APAP. Nadira took a great deal of time with me, not only on the business side of things, but calming me down and reassuring me. I have used CPAP.com for 10+ years, and will continue, in large part due to Nadira and Kristan's concerned responses to my situation. Thank you!"

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Rep reply posted 2020-06-26
A rep from CPAP.com, CPAP.com, has responded:

“Hi Suzanne,
We're very sorry to hear about your machine over-heating. Thank you for letting us know that Nadira and Kristan, provided you with the level of service that both you deserve!

Hopefully, you won't have this problem with your replacement machines, but if any issue should arise, or you think of anything else we can assist with, please give us a call.

Have a wonderful weekend!”


5/5

2020-06-25

Great customer service

"Job was done very well very good attitude"

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Rep reply posted 2020-06-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.”


Verified
4/5

2020-06-21

Very good

"Got the correct supplies."


Rep reply posted 2020-06-22
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know you received the correct products. Please let us know if there is anything else we can assist you with.”


5/5

2020-06-17

Heath was great!

"highly professional and highly recommended"

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Rep reply posted 2020-06-19
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know Heath, provided you with great service! We hope to hear from you again soon.”


Verified
5/5

2020-06-17

Excellent Service!

"Website is easy to navigate and find needed products quickly. Products were received two days after order was placed. Excellent service!"

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Rep reply posted 2020-06-19
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
That's wonderful! Thank you for sharing your excellent experience with us. Please let us know if there is anything else we can assist you with.”