ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
4/5

2020-05-29

"customer service needs improvement. Ask me for everything you need in one email not 4 "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for your great feedback and we hope to hear from you again soon!”


Verified
5/5

2020-05-29

I love this company!

"Prices are great! Customer service is superb and shipping is fast! I have a great experience whether I shop online or visit they brick and mortar store. Keep up the great work! The 30 day insurance offered CPAP mask is the best ever!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for being a valued customer! We look forward to hearing from you again soon.”


5/5

2020-05-28

Great phone support

"My order wasn't processed on line because of a prescription issue. I call the phone on the website and the person answering was super. Got the whole issue worked out"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-28
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are sorry about the prescription issue, but very happy to hear your concerns were resolved. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-28

Excellent service

"Fast delivery. Well packed."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-28
A rep from CPAP.com, CPAP.com, has responded:

“Hi
That's awesome! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-28

Superb!

"What I needed! Reasonable price! Got it fast! "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-28
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that is terrific! We hope to hear from you again soon.”


Verified
5/5

2020-05-28

Great machine...great customer service!

"I received my CPAP Dreamstation and supplies quickly and without issue using my FSA account. The PURCHASE discount was excellent and several hundred dollars less than what my MD was offering for a RENTAL through our insurance. I received within three days of order online (quick and easy process was able to upload pdf of my MD Rx) during quarantine 2020. Definitely worth making the purchase and my sleep quality has never been better. Thanks!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-28
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are so glad you saved some money purchasing your equipment vs renting! Thank you for sharing your shopping experience with us and please let us know if there is anything else we can assist you with.”


Verified
1/5

2020-05-27

Order once, get spammed endlessly

"This shows that they have no respect for their customers. Won't ever buy from them again."

Detailed Review Benchmark + -
[COPY] Recommendations

Rep reply posted 2020-05-28
A rep from CPAP.com, CPAP.com, has responded:

“In follow up to our phone conversation, we are very sorry that you feel spammed. It's not our intent to send undesired communications to our customers. Anytime an order is placed with CPAP.com, we will send you an order confirmation, prescription received confirmation and tracking numbers once the order ships. These are auto-generated emails, meant to keep an open-line of communications with our customers.

In most cases after your order has completed, you will receive an e-mail allowing you to rate your experience with us, this isn't considered to be spam, but more of an opportunity for you to voice your opinion of the service you received with our company.

Thank you for your feedback and please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-27

Fantastic Customer Service!

"I spoke with Agnes this evening and ordered supplies because they were about 30% less than I had been quoted from a local Charlotte, NC company. It was close to closing time.
Agnes was patient, informative, helpful, and looked for the best prices. I had a wonderful customer service experience. I'll be ordering all of my supplies from this company again! I saved $30.00 just on my mask!
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-27
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are so glad to hear you managed to save some money by purchasing from CPAP.com! Thank you for sharing your excellent experience with Agnes and we look forward to hearing from you again soon!”


Verified
5/5

2020-05-25

Gold Star Service

"Knowledgeable staff, shipped same day ordered, product performs as described. Will always go to CPAP.com for supplies. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-27
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing your experience with us. We look forward to hearing from you again soon!”


Verified
5/5

2020-05-24

EXCELLENT

"I GOT WHAT I WAS LOOKING FOR. YOU INFORMED ME ABOUT THE PRODUCT, YOU HELP ME TO GET THE DOCTOR PRESCRIPTION. YOUR SERVICE WAS EXCELLENT UNTIL NOW. THE ONLY LITTLE PROBLEM I HAVE WITH THE DEVICE IS THE CONECTOR CABLE TO SUPLY POWER BETWEEN THE AIR SENSE MACHINE AND THE BATTERY. IT GETS DISCONNECTED EASYLY, THEN THE AIR STREAM SUPPLY TO MY MASK STOP. THE CABLE TERMINAL PLUGGED IN TO THE AIR SENSE DEVICE IS NOT ENOUGH TIGHT TO KEEP THE CONNECTION IF I AM MOVING AROUND WALKING WITH EVERYTHING HANGING INSIDE THE BAG. I WILL APPRECIATE IF YOU HELP ME TO SOLVE THIS MATTER."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-27
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your excellent experience with us. I'm sorry that you're having some trouble with the cable connection. Someone from our customer service department will be reaching out to you shortly to resolve your concerns.”


5/5

2020-05-23

My order - CPAP machine

"My order - CPAP machine arrived very fast, in two days.
The price very was good on the sale.
Sales representative Mr. Heath R. was very kind and knowledgable. He went over everything with me and answered all my questions.
Keep up the good job guys, I couldn't ask for anything better.
Jake
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-27
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing the wonderful experience you had with Heath! We are glad to hear that you received your order in a timely manner. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-23

Website is very easy to use

"Found part I needed very easily. My husband has an older CPAP machine and our supplier doesn't carry replacement parts. Thank you for carrying the older parts."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2020-05-27
A rep from CPAP.com, CPAP.com, has responded:

“Hey,
You're most welcome! We are glad we were able to supply you with the needed parts. Please let us know if there is anything else we can assist you with.”


Verified
4/5

2020-05-19

Reliable filters

"Easy to place order, great value"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2020-05-20
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
That is great! Thank you for sharing your shopping experience with us. We hope to hear from you again soon.”


Verified
5/5

2020-05-18

Ya done good

"I was surprised by how quick and accurate my order was.I received it in 4 days. Amazing. I am a customer for life!!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-20
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are glad to hear that you received your correct order in a timely manner. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-17

Fast,easy ordering. Quick response

" Called and ordered filters for my CPAP. Person on the phone was friendly, and took care of everything quickly. I received the order in less then a week. Customer service was great











"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-20
A rep from CPAP.com, CPAP.com, has responded:

“Hi, thank you for sharing your great experience with our company! Please let us know if there is anything else we can assist you with.”