"customer service needs improvement. Ask me for everything you need in one email not 4 "
"Prices are great! Customer service is superb and shipping is fast! I have a great experience whether I shop online or visit they brick and mortar store. Keep up the great work! The 30 day insurance offered CPAP mask is the best ever!"
“Hello, thank you for being a valued customer! We look forward to hearing from you again soon.”
"My order wasn't processed on line because of a prescription issue. I call the phone on the website and the person answering was super. Got the whole issue worked out"
“Hello, we are sorry about the prescription issue, but very happy to hear your concerns were resolved. Please let us know if there is anything else we can assist you with.”
"Fast delivery. Well packed."
“Hi
That's awesome! Please let us know if there is anything else we can assist you with.”
"What I needed! Reasonable price! Got it fast! "
“Hello, that is terrific! We hope to hear from you again soon.”
"I received my CPAP Dreamstation and supplies quickly and without issue using my FSA account. The PURCHASE discount was excellent and several hundred dollars less than what my MD was offering for a RENTAL through our insurance. I received within three days of order online (quick and easy process was able to upload pdf of my MD Rx) during quarantine 2020. Definitely worth making the purchase and my sleep quality has never been better. Thanks!"
“Hello, we are so glad you saved some money purchasing your equipment vs renting! Thank you for sharing your shopping experience with us and please let us know if there is anything else we can assist you with.”
"This shows that they have no respect for their customers. Won't ever buy from them again."
“In follow up to our phone conversation, we are very sorry that you feel spammed. It's not our intent to send undesired communications to our customers. Anytime an order is placed with CPAP.com, we will send you an order confirmation, prescription received confirmation and tracking numbers once the order ships. These are auto-generated emails, meant to keep an open-line of communications with our customers.
In most cases after your order has completed, you will receive an e-mail allowing you to rate your experience with us, this isn't considered to be spam, but more of an opportunity for you to voice your opinion of the service you received with our company.
Thank you for your feedback and please let us know if there is anything else we can assist you with.”
"I spoke with Agnes this evening and ordered supplies because they were about 30% less than I had been quoted from a local Charlotte, NC company. It was close to closing time.
Agnes was patient, informative, helpful, and looked for the best prices. I had a wonderful customer service experience. I'll be ordering all of my supplies from this company again! I saved $30.00 just on my mask!"
“Hello,
We are so glad to hear you managed to save some money by purchasing from CPAP.com! Thank you for sharing your excellent experience with Agnes and we look forward to hearing from you again soon!”
"Knowledgeable staff, shipped same day ordered, product performs as described. Will always go to CPAP.com for supplies. "
“Hello, thank you for sharing your experience with us. We look forward to hearing from you again soon!”
"I GOT WHAT I WAS LOOKING FOR. YOU INFORMED ME ABOUT THE PRODUCT, YOU HELP ME TO GET THE DOCTOR PRESCRIPTION. YOUR SERVICE WAS EXCELLENT UNTIL NOW. THE ONLY LITTLE PROBLEM I HAVE WITH THE DEVICE IS THE CONECTOR CABLE TO SUPLY POWER BETWEEN THE AIR SENSE MACHINE AND THE BATTERY. IT GETS DISCONNECTED EASYLY, THEN THE AIR STREAM SUPPLY TO MY MASK STOP. THE CABLE TERMINAL PLUGGED IN TO THE AIR SENSE DEVICE IS NOT ENOUGH TIGHT TO KEEP THE CONNECTION IF I AM MOVING AROUND WALKING WITH EVERYTHING HANGING INSIDE THE BAG. I WILL APPRECIATE IF YOU HELP ME TO SOLVE THIS MATTER."
“Hello,
Thank you for sharing your excellent experience with us. I'm sorry that you're having some trouble with the cable connection. Someone from our customer service department will be reaching out to you shortly to resolve your concerns.”
"My order - CPAP machine arrived very fast, in two days.
The price very was good on the sale.
Sales representative Mr. Heath R. was very kind and knowledgable. He went over everything with me and answered all my questions.
Keep up the good job guys, I couldn't ask for anything better.
Jake
"
“Hello,
Thank you for sharing the wonderful experience you had with Heath! We are glad to hear that you received your order in a timely manner. Please let us know if there is anything else we can assist you with.”
"Found part I needed very easily. My husband has an older CPAP machine and our supplier doesn't carry replacement parts. Thank you for carrying the older parts."
“Hey,
You're most welcome! We are glad we were able to supply you with the needed parts. Please let us know if there is anything else we can assist you with.”
"Easy to place order, great value"
“Hello,
That is great! Thank you for sharing your shopping experience with us. We hope to hear from you again soon.”
"I was surprised by how quick and accurate my order was.I received it in 4 days. Amazing. I am a customer for life!!"
“Hello,
We are glad to hear that you received your correct order in a timely manner. Please let us know if there is anything else we can assist you with.”
" Called and ordered filters for my CPAP. Person on the phone was friendly, and took care of everything quickly. I received the order in less then a week. Customer service was great
"
“Hi, thank you for sharing your great experience with our company! Please let us know if there is anything else we can assist you with.”
A rep from CPAP.com, CPAP.com, has responded:
“Hello,
Thank you for your great feedback and we hope to hear from you again soon!”