ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-06-15

Mask replacement

"I accidentally ordered the AirMini with the full face mask. When it arrived I told them of my mistake. They sent me the correct nasal pillow and it arrived within two days."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-16
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that's great! CPAP.com, is always happy to honor our 30 day free returns on masks! Please let us know if there is anything else we can assist you with.”


5/5

2020-06-12

Excellent Customer Service

"Nadira S. provided the most professional and informative customer service I have ever received online. Thank you Nadira!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-16
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're certain Nadira, would say you're most welcome! Thank you for sharing your experience and we hope to hear from you again soon.”


5/5

2020-06-12

Great First Impression!

"My Customer Service person was Brandy T. Brandy was professional, knowledgeable and personable. This was my first time dealing with this company and Brandy was a great representative for them!"


Rep reply posted 2020-06-16
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.”


Verified
4/5

2020-06-11

Excellent quality

"Site was easy to use and shipping was great. Part ordered is excellent quality just a little pricey."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-12
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing your experience with us! We do our best to remain competitive with our pricing. Please consider signing up for our newsletter on cpap.com, so that you may receive notification of any promotional discounts available. Also, if you find a product on a different site less than what we sell it for, please give us a call and we'll do our best to match, or beat their cost!”


5/5

2020-06-10

Ordered incorrect size mask

"I called Brandy at Cpap.com and told her about the incorrect size that I had ordered. Within minutes she had processed a refund and was getting me a new mask out. It could not have been easier or more professional.

Thanks for great service!
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-11
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
You're most welcome! Thank you for sharing your experience with us. We hope to hear from you again soon.”


5/5

2020-06-10

travel mini CPAP machine

"Brandy was an excellent guide & helped me determine what I needed to complete my order.
She made it easy-peasy.
"


Rep reply posted 2020-06-11
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for letting us know Brandy, provided you with great service. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-06-08

B Williams

"Very pleased, very helpful people.
Will continue to purchase from CPAP.COM
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-09
A rep from CPAP.com, CPAP.com, has responded:

“Hi B. Williams,
That's wonderful! Thank you for being a valued customer and we look forward to hearing from you again soon.”


Verified
5/5

2020-06-07

great and fast service and great prices

"great and fast service and great prices"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-09
A rep from CPAP.com, CPAP.com, has responded:

“Hi Lorenzo,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-06-07

Review of sleep sound machine

"I purchased this unit for my boss and I know she has been very pleased with it. I cannot provide much more information since I am not the one using the machine. I know she said she likes the bubbling brook sounds the best. Thanks!"


Rep reply posted 2020-06-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
That's great! We're glad to hear that your boss is happy with the purchase. Please let us know if there is anything else we can assist you with.”


5/5

2020-06-07

Excellent service

"Great experience! Crystal and Brandy were very professional and helpful. Obtaining my new apap machine was straightforward and painless."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for letting us know that you received excellent service! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-06-06

Prompt, friendly, accurate order fulfillment, great sales, and sooo much better than buying from my local medical supplier.

"Hassle-free and soooo easy to work with this company. My local medical supplier gets everything all screwed up. CPAP.com rocks!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
That's wonderful! Thank you for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2020-06-02

Knowledge and great service

"All well order sent correctly, wish I could receive a little better price on products as I buy from you directly THANKS "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-03
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know that all went well with your order. CPAP.com, is a cash based company, so we make every effort to keep our prices low as possible.

If you haven't signed up for our newsletter, on cpap.com, please do so as we often offer discount promotions which are communicated through our newsletter. Also, if you find a product on a different website, at a lower price than we offer, please let us know. We aren't able to price match with all companies such as eBay and Amazon, but most other companies, we can.

We hope to hear from you again soon!”


Verified
5/5

2020-06-01

Good

"They took care what I needed to get the materials to me"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-01
A rep from CPAP.com, CPAP.com, has responded:

“Hey,
That's great! Please let us know if there is anything else we can assist with.”


Verified
5/5

2020-05-31

Fast Efficient Service

"Very Impressed! My order was quickly filled and exactly as I expected. I am just feeling foolish that it took me so long to order my new mask when it was so easy. I will order again."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello and welcome to the CPAP.com family! We are glad to hear that you received your order in a timely manner. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-29

Great Service

"They helped me with the approval process of my doctor. Delivery was very timely"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-06-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.”