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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-05-16

Lumin purchase

"First class company. They did everything right. They even had to follow up on a incorrect address (my fault) and they did that immediately. Saved me a lot of trouble. Great customer service. Product was well packaged and shipping was very fast. A ten-plus! company."

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Rep reply posted 2020-05-20
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are glad to hear that all went well with our order. Thank you for sharing your experience with us and please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-16

Always 100% from here

"I’ve always gotten my supplies here. Shipping is ridiculously fast. Customer service is top notch. The ability to have them contact my dr for my rx is amazing. It’s just all around good. I’ve sent a friend here too for that reason. "

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Rep reply posted 2020-05-20
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for being a valued customer! We are glad to hear of your satisfaction with our service and hope to hear from you again soon.”


Verified
5/5

2020-05-15

Prices a little high but happy with product.

"New machine is much more quiet. Works well and keeps record of my use. I like auto turn on mode when I put head gear on."

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Rep reply posted 2020-05-18
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are glad to hear you're enjoying your new machine. We do our best to provide quality service at the lowest possible price. Please be sure to sign up for our Newsletter at: cpap.com, so that you may receive e-mails for special promotions and discounts offered. We hope to hear from you again soon!”


Verified
5/5

2020-05-13

Love cpap.com

"I have been ordering my replacement items through cpap.com for close to 6 years now! I have always gotten my orders quickly and for less than what my co-pay would have been if I had gone through the provider that takes my insurance.

Recently, my cpap machine went kaput and I turned to cpap.com for the replacement. While it is not cheap to replace it, it is still cheaper than if I went through with my insurance. Today, I needed some technical help so I called cpap.com's 800 number and received excellent help! Thank you, Agnes, for walking me through the setup!
"

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Rep reply posted 2020-05-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for being a loyal customer! We're glad to hear that Agnes, was able to assist you with troubleshooting. Thank you for sharing your experience with our company and we hope to hear from you again soon!”


5/5

2020-05-13

Great Service

"Just ordered:

ResMed AirFit F30i Full Face CPAP Mask with Headgear - Medium Cushion with Standard Frame
ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier
ClimateLineAir™ Heated Tube for AirSense™ 10 and AirCurve™ 10 Machines

Order was fast and easy.

Looking forward to my next purchase
"

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Rep reply posted 2020-05-13
A rep from CPAP.com, CPAP.com, has responded:

“Hey, that is wonderful! Thanks for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-08

Excellent customer service

"The representatives gave me advice that was helpful and improved my use of the CPAP."

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Rep reply posted 2020-05-11
A rep from CPAP.com, CPAP.com, has responded:

“That is excellent! We are glad to hear you received the assistance you needed and hope to hear from you again soon.”


Verified
5/5

2020-05-08

"cooperative and supportive staff"

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Rep reply posted 2020-05-08
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that is wonderful! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-07

ResMed facemark and tubing.

"Ordering these parts was a simple process. The CPAP.com representative was helpful and friendly. The parts were received very promptly. Another excellent transaction with CPAP.com Thank you!"

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Rep reply posted 2020-05-08
A rep from CPAP.com, CPAP.com, has responded:

“You're most welcome! Thank you for sharing your experience with us and we hope to hear from you again soon.”


Verified
5/5

2020-05-07

Survey

"Anita was very helpful in answering my questions and providing service in a polite and efficient manner!"

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Rep reply posted 2020-05-08
A rep from CPAP.com, CPAP.com, has responded:

“Hey, that's great! We are glad to hear you received the service you needed. Please let us know if there is anything else we can assist you with.”


5/5

2020-05-05

Carol was great

"Easy to order what I need. Carol helped navigate the system. "

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Rep reply posted 2020-05-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for sharing the experience you had with Carol! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-05-04

Effortless

"Shopped on your website for just the right clap machine. It had all the information I needed, was easy to upload prescriptions, and very fast delivery to my house, all without getting a middleman supply company involved."

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Rep reply posted 2020-05-05
A rep from CPAP.com, CPAP.com, has responded:

“Hey, that is awesome! Thank you for letting us know that all went well with our website. Please let us know if there is anything else we can assist you with.”


5/5

2020-05-04

Great customer service!

"This was my first purchase with cpap.com but it definitely won't be the last. My doctor's office was a little slow in providing a copy of my prescription when I ordered a new cpap machine and Dasha spoke with them personally and was able to resolve the issue and get my order processed right away! Thank you very much Dasha! You are a wonderful representative for your company and your customers!"

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Rep reply posted 2020-05-05
A rep from CPAP.com, CPAP.com, has responded:

“Hey Kevin,
Welcome to the CPAP.com family! Thank you for sharing your experience with Dasha! We look forward to hearing from you again soon.”


Verified
5/5

2020-05-04

Handy air filters

"I saw your product advertised on a YouTube video. Park rat Pat metal detecting. He said this product is wonderful for filtering allergens. I took his word for it and immediately ordered the product. Happy I did."

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Rep reply posted 2020-05-04
A rep from CPAP.com, CPAP.com, has responded:

“Hey, that's awesome! We are happy to hear that the filters are working well for you. Please let us know if there is anything else we can assist you with.”


Verified
4/5

2020-05-03

Reordering questions

"Everything was okay until I got an e-mail saying I had to have a prescription from now on for reordering mask or cushions. Why is this? "

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Rep reply posted 2020-05-04
A rep from CPAP.com, CPAP.com, has responded:

“Hey there, we made an attempt to reach you via phone, but had to leave a message. We are sorry for any confusion, but if you're ordering a complete mask with headgear, a prescription is required per FDA guidelines. If you're only purchasing a cushion, or headgear, hose, filters, or other mask parts, no prescription is required for those items.

The e-mail you received was to inform you ahead of time to avoid shipping delays, if you choose to purchase a complete mask, a prescription would be required.

Please feel free to reach us with further questions, or concerns at: 1-800-356-5221.”


Verified
5/5

2020-05-03

Great Customer Service

"Thankful for customer service staying on top of my physician to get the needed prescription."

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Rep reply posted 2020-05-04
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are always happy to obtain prescriptions on behalf of our customers. Please let us know if there is anything else we can assist you with.”