ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-04-05

Impressive!

"Received items earlier than expected. All in great condition. This will be the first place I go for future orders. Thanks for such great service and so easy to use. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-04-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello, you're most welcome! We are glad to hear that you received all items in a timely manner. We look forward to hearing from you again soon.”


Verified
5/5

2020-04-04

Excellent customer service

"Very happy with the service. The person I spoke with was very knowledgeable kind and patient."


Rep reply posted 2020-04-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know you received the service you needed. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-04-01

.Great Service

"I was very happy with the service that I received and the speed in which my new cpap machine arrived."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are glad to hear that you received your order in a timely manner. Please let us know if there is anything else we can assist you with.”


Verified
4/5

2020-03-30

Fresh air

"Helpful on the web site. Made it easy to order. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2020-03-31
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are glad you found the website to be user-friendly! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-03-30

A great place for all of your CPAP needs

"I have purchased items from CPAP.com for a number of years. This includes three CPAP machines and lots of supplies. They have excellent customer service and their prices are great."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-31
A rep from CPAP.com, CPAP.com, has responded:

“Hi, that is wonderful! Thank you for being a loyal customer and please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-03-30

fast shipping

"fast shipping .easy deal fair prices."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2020-03-31
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us. We look forward to hearing from you again soon!”


Verified
1/5

2020-03-29

Filters

"Got ripped off on the price of the filters checked another website and it was a quarter of the price"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-31
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for your feedback. We make every effort to remain competitive with our pricing. There will be times when you may find a product at a lower price than ours. To help with this we offer price-match with most companies. Please keep in mind that we aren't able to price-match with all companies for example Amazon, E-Bay, Etc.

If you find a product which is identical to a product on our site with a different price, please let us know so that we can price-match for you. Also, we often have promotions available for customers who are signed up for our newsletter. If you haven't signed up, please do so on cpap.com.

We want our customers to be happy with purchased made with our company. Someone from our customer service department will be contacting you shortly, to resolve all of your concerns.

Best Wishes!”


Verified
5/5

2020-03-23

Great product and purchase experience.

"Went to the online store and found just what I was looking for. Placed order and items were at the door quickly. Item worked as good as was advertised. Shortcomings mentioned in negative reviews were nowhere to be found. Great product and great service. Will shop here again. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-25
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing the great experience you had with our company! Please let us know if there is anything else we can assist you with.”


Verified
4/5

2020-03-22

Just as Described

"The entire ordering process was easy. Product was easy to find and navigate the web site. Items were shipped and received in a timely manner just as stated. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-25
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2020-03-21

Refill order

"Quick shipping, quality products, will use again. Great prices too."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-25
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that is excellent! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.”


5/5

2020-03-11

Heath was awesome!!

"This was my first time ever purchasing a cpap machine from cpap.com and Heath was the representative that helped make this process so easy. He explained everything clearly and made sure all my questions were answered. He helped me place my order over the phone and it was just a pleasure speaking with him."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-11
A rep from CPAP.com, CPAP.com, has responded:

“Hey, welcome to the CPAP.com family! Thank you for taking time out to let us know Heath, provided you with an awesome level of service! We are looking forward to hearing from you again soon.”


5/5

2020-02-28

Excellent Service!

"I needed someone at CPAP.com to find my prescription. Agnes L found the problem in about one minute and solved the problem--the missing prescription was found. CPAP.com is the only site I use for CPAP supplies. They are excellent."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-03
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that is wonderful! Thank you for being a loyal customer and letting us know Agnes, provided you with excellent service! We are looking forward to hearing from you again soon.”


5/5

2020-01-31

CPAP.com is a great online CPAP store

"I went to CPAP.com and used the Chat feature to chat with La Toya, then I called CPAP.com and spoke to Heath. Both people were very helpful and they helped me select the proper equipment and helped me submit my prescription. They offered me a great price and free shipping on top of that! I plan on doing all of my CPAP shopping at CPAP.com."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-02-04
A rep from CPAP.com, CPAP.com, has responded:

“Hi Michael, that is wonderful! Thank you for taking time out to let us know that both Latoya and Heath, managed to provide you with the excellent service you needed. Please let us know if there is anything else we can assist you with.”


5/5

2019-12-31

Great Customer Service!

"Received great customer service from Erica today! What a pleasure it was working out my order with her. She was professional, polite, and thorough and made it very easy for me to provide my prescription and get my new CPAP ordered correctly. I've used CPAP.com for several years now and always check with them for supplies first because of their superb customer service."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-01-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for being a loyal customer and we are very happy to hear that Erica, provided you with the superb service you deserve! Please let us know if there is anything else we can assist you with.”


5/5

2019-11-27

Best Hand Holding Ever

"CPAP dot Com always impresses me. Today I had trouble uploading a new prescription and Erica did an outstanding job walking me through the problem and staying on the phone with me while a solution was created. She was personable, pleasant, and efficient. I have nothing but great things to say about the company and the service I received."


Rep reply posted 2019-11-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for taking time out to let us know that Erica, did such a wonderful job assisting you! We strive to provide the best service possible, please let us know if there is anything else we can assist you with.”