"Carol was extremely efficient and courteous while helping me resolve the issue of sending and receiving my husband's prescription so that his order could be expedited for an overnight delivery. My husband had just come home after having neck surgery and his cpap machine broke. It was very important for him to resume use of his cpap so we needed a quick purchase and delivery process and she made that possible for me while calmly handling my problem of transferring the doctor's prescription. Thank you! "
"Upon the immediate response that I received from Ms. Carol regarding my earlier comments, I am hereby retracting my poor rating. CPAP really honors their customers comments and are very concerned about their shopping experience. My situation has been resolved and their promptness is now rating as excellent in my book. My have been exchanged at no additional cost. Thanks Ms. Carol."
“Hello, we are very sorry that your initial experience was not a representation of the great quality service that CPAP.com is committed to providing. We are however, very happy that Carol, managed to get everything sorted out for you. Please let us know if there is anything else we can assist you with.”
"Carol was very helpful and detailed in her research and response. She also checked that there was a discount on my additional purchase. Thank you!"
“Hello, you're very welcome! Thank you for being a valued customer and letting us know that Carol, was able to assist you. Please let us know if there is anything else we can assist you with. ”
"I was having an issue with a mask I ordered as it was causing a sore on my nose. When I called CPAP.com, Carol was extremely helpful and knowledgeable in helping pick a new mask. I have always received awesome service from CPAP.com , in fact I switched from a competitor due to the service I get at CPAP.com
Thanks, Carol for helping me out!
Have the best day ever!"
“Hello, i'm pretty sure Carol, would say you're more than welcome! Thank you for being a valued customer and we look forward to hearing from you again soon.”
"Carol was very helpful today when working with me to straighten out my orders. She was very pleasant and professional. "
“Hi, thank you for sharing the pleasant experience you had with Carol. Please let us know if there is anything else we can assist you with.”
"The person who answered my phone was so helpful and helped me find a replacement for my husband’s nasal mask as well as helping me search for a discount on the product. She was very informative and helpful and I will definitely be calling CPAP again."
“Hello, that is wonderful! We are glad you had a great experience with our company and look forward to hearing from you again soon.”
"She helped with everything I asked for! Was ver helpful checking on alternatives and pricing! "
“Hello, that is wonderful! We are happy to hear that you received the assistance you needed. Please let us know if there is anything else we can assist you with.”
"Carol was great to work with and answered all my questions. "
“Hello, we are happy to hear that Carol, managed to provide you with great service. Please let us know if there is anything else we can assist you with.”
"Carol was a pleasure to work with in placing my order over the phone. "
“Hello, thank you for taking time out to let us know how Carol, is doing. Please let us know if there is anything else we can assist you with.”
"Carol M was very helpful and professional on the phone today when I called with questions and to place my order for a travel cpap. Carol helped make sure I ordered the correct parts, accessories and applied a discount. Thank you!"
“Hello, i'm sure Carol, would say you're most welcome! Thank you for sharing your experience with us. Enjoy your new machine and please let us know if there is anything else we can assist you with.”
"Carol answered my questions!"
“Hello, thank you for letting us know that Carol, provided you with great service. We hope to hear from you again soon!”
"Top notch company thus far. I had submitted my order, but had forgotten to enter my promo code. I called the phone number on the order as it had just finished processing and immediately someone answered. Anita introduced herself and was very professional. She assisted me in getting the code entered, sent me an updated invoice and was extremely helpful. They did overnight shipping which is amazing when you are talking about sleep supplies, every night counts! "
“Hello, thank you so much for sharing the amazing experience you had with our company and Anita! We agree, every night counts when it comes to good sleep! Please don't hesitate to let us know if there is anything else we can assist you with.”
"Very helpful and friendly"
“Hello, we are glad that you received the friendly service that you deserve. Please let us know if there is anything else we can assist you with.”
"Thank you so very much! I'll be back to order supplies. "
“Hello, that is wonderful! We look forward to hearing from you again soon.”
"Carol M. was an extremely pleasant and helpful in resolving my issues in submitting my order. She also took the initiative to say she would report problems I had experienced with CPAP Chat and website to ensure problems would be addressed. She patiently took my order and explained what would occur after order was submitted.
She definitely is asset to your customer service!"
“Hello, we are happy to hear that Carol, provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.”
A rep from CPAP.com, CPAP.com, has responded:
“Hello, we are very happy to hear that Carol, provided you with the excellent service that our company prides itself on! We wish your husband a speedy recovery and please let us know if there is anything else we can assist you with.”