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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-09-18

"Latoya was friendly and professional. She answered all my questions and was patient."


Rep reply posted 2019-09-18
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are glad to hear that LaToya, managed to provide you with great service! Please let us know if there is anything else we can assist you with.”


5/5

2019-09-16

"Samantha was so patient in helping me with my new CPAP machine and mask! "

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Rep reply posted 2019-09-17
A rep from CPAP.com, CPAP.com, has responded:

“Hello! We are happy to hear that Samantha was able to patiently provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.”


5/5

2019-09-11

Excellent service by Heath

"Heath did an excellent job of placing my order, gathering the necessary documentation and getting the cpap shipped to me in time for my trip!"


Rep reply posted 2019-09-11
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that is wonderful! Thank you for letting us know that Heath, provided you with excellent service. Please let us know if there is anything else we can assist you with.”


5/5

2019-09-07

Carol was GREAT!

"Carol was extremely knowledgeable and professional in helping me with my CPAP supplies neeeds. She was most pleasant!"

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Rep reply posted 2019-09-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know that Carol, managed to provide you with the service you deserve! Please let us know if there is anything further we can assist you with.”


5/5

2019-08-30

Good experience

"I called cpap.com to place an order for a travel cpap machine. I spoke with Carol who was most helpful in answering all of my questions. I was in a bit of a time crunch so she told me about expedited shipping. Great customer service Carol. "

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Rep reply posted 2019-09-03
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know that Carol, managed to provide you with great service! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2019-08-24

Great Warranty Experience

"Had a warranty issue with my machine and CPAP.com got me a new machine shipped out immediately!"

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Rep reply posted 2019-08-26
A rep from CPAP.com, CPAP.com, has responded:

“Hi Darren, we're sorry about the initial experience, but very happy that we were able to get you taken care of. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2019-08-23

Great place to shop and save money.

"It was really easy to shop here, THANKS to Carol M. She was a big help!!!"

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Rep reply posted 2019-08-23
A rep from CPAP.com, CPAP.com, has responded:

“Hello, I am sure that Carol, would say you're welcome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.”


5/5

2019-08-23

Great Experience

"Carol M was so helpful. She solved all!"

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Rep reply posted 2019-08-23
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know that Carol, managed to provide you with a resolution to all of your concerns! Please let us know if there is anything else we can assist you with.”


5/5

2019-08-21

Carol's awesome!

"Carol M. is very helpful, professional, and caring. She takes pride in her job, and it shows. Perhaps best of all-at least for me-she's articulate and understandable. That's a big plus for someone with hearing loss! I don't think I ever had to ask her to repeat herself. "

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Rep reply posted 2019-08-22
A rep from CPAP.com, CPAP.com, has responded:

“Hello! Thank you for letting us know that Carol provided you with the service you deserve. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2019-08-01

I can breathe again!

"Carol was amazing! I was experiencing issues and major frustrations with my employers insurance approval process. I expressed my with frustrations to Carol and she listened attentively without interruption. In a matter of 15 to 20 minutes Carol had explained pricing, reordering of supplies, placed my order for a brand new CPAP machine, nasal pillows and delivery would be the next business day! Customer service such as this is unheard of!! Thank you so much for all your help. You rock!!!"

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Rep reply posted 2019-08-01
A rep from CPAP.com, CPAP.com, has responded:

“Hey Dwna! That is wonderful! Thank you for taking time out to let us know that Carol, provided you with amazing service! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2019-08-01

Great to work with!

"Anita was very patient, knowledgeable and helpful. Her sincerity and understanding of the machines made me feel very at ease in doing business with CPAP.com. So far, this has been a very easy and wonderful experience. I had been dreading calling in to get a machine ordered, but if I'd known how easy it would be, I would not have put it off. The website is excellent in the information provided, and there are even links to specific insurance company claim forms to make filing a claim as easy as possible. I wish more businesses were as professional and well conceived as CPAP.com."

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Rep reply posted 2019-08-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know that Anita, managed to ease the confusion of ordering your CPAP equipment. We wish you the best and look forward to hearing from you again soon!”


5/5

2019-08-01

Awesome

"Carol M. was a delight to talk to, very friendly and pleasant. She was extremely helpful in choosing the right machine and mask for me. She answered all my questions on point. Thank you Carol, it was a pleasure. "

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Rep reply posted 2019-08-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we're very happy to hear that Carol, provided you with the service you deserve! Please let us know if there is anything else we can assist you with.”


5/5

2019-07-31

Awesome !

"Excellent customer service by Carol, she helped me decide on a product and placed the order through the phone. I am glad this store is in Houston, I will go pick up personally.

Will recommend cpap.com to others !

"

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Rep reply posted 2019-07-31
A rep from CPAP.com, CPAP.com, has responded:

“Hello Ganesh, thank you for letting us know that Carol provided you with excellent service! We look forward to hearing from you again soon!”


5/5

2019-07-31

Outstanding CSR!

"Carol was courteous, helpful and patient as I explained my situation. Her voice is mellifluous and her diction flawless. She gave me some good advice and handled my order swiftly and well. Excellent experience!
"

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Rep reply posted 2019-07-31
A rep from CPAP.com, CPAP.com, has responded:

“Hello! thank you for taking time out to let us know that Carol, provided you with an excellent experience. Please let us know if there is anything else we can assist you with.”


5/5

2019-07-29

Carol

"Carol made the experience easy and made many options available to me. She is just awesome "

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Rep reply posted 2019-07-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello, thank you for letting us know that Carol, provided you with an awesome experience. Please let us know if there is anything else we can assist you with.”