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Verified
5/5

2009-04-23

"lost most control of my fingers & eyes water/spasm 24/7,so pleaqe bear with me, it hurts like hell 2 type.

dont know i my ist review took but i wanted 2 say these guys (Todd & Paul) R topknotch. i owned 2 computer centers before being ill 4 about 15 years. i wanted a new i7 system before i kick but am unable 2 build it myself now.
Their workmanship is the best, they had no problm with changes and were very professional and straight forward. the i7 system i ordered looks like a work of art. Their prieces are the lowest and parts are the best. it took about 5 days from start until itwas at my door. just beautiful. i've recommended them 2 all my customers judges, policemen, doctors u name it. i trust them completely. cannot say enough about this company and the way t they handle business. why can'yt others be like them. beautiful work, just beautiful.No problems, superfast delivery and building. I was shocked the systm showed up so fast.i hope i live long enough 2 have thm build more 4 me.
"

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Verified
5/5

2009-02-05

"I just got off the phone with Todd from CPU Solutions and WOW! Just WOW! Finally! An online computer company that KNOWS what the words "Customer Service" means! Let me explain:

I have been trying to find an affordable new computer for video editing/gaming. I have looked at several other(extremely low rated) online pc companies. Until I found CPU Solutions on THIS website, I thought I might NEVER find an honorable online pc company.

I used the CPU Solutions website (www.cpusolutions.com) to create a custom pc to fit my needs. Granted their website doesn't have all the "bells and whistles" of some of the other online companies, but it contains most of the necessary information.

After much research on my part, I had constructed the machine I wanted but still had several questions. I was hesitant to call CPU Solutions toll free phone number ***-***-****) mainly due to my past bad experiences with calls made to online companies(on hold for hours/automated phone systems). Boy, was I pleasantly surprised when a HUMAN answered the phone after only 3 rings!

After a courteous greeting, I was transferred to Todd in the Sales Department of CPU Solutions. Todd was VERY helpful. He took the time to answer every single question and concern I had about the system I was wanting to have built by CPU Solutions! He displayed VERY good knowledge of both computers and customer service!

Needless to say, I WILL be placing an order with CPU Solutions in the VERY near future. And if the computer I receive is as good as the service I've received thus far...I WILL be a longterm CPU Solutions customer! Thanks CPU Solutions and Todd :)

Edit: Sorry for the late edit...Received my merchandise on time and as advertised! My new pc works PERFECTLY! Thanks for reinstating my trust in ebusiness CPU Solutions :D
"

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Verified
5/5

2009-02-01

"Ordered a custom built quad core system. It was built and shipped in 7 business days, I got it 2 weeks from the date I ordered it. Computer works fine, no problems so far. Had a few questions about some functionalities, and used their live chat. Staff was very knowledgeable and helpful. Owner of company is very nice and responds promptly to questions via email. I would order from this company again and recommend them to other potential shoppers.

"

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Verified
5/5

2008-12-03

"I purchased a customized [added ram & video card]Quietus 602a system. I did have the modem quit on me within the first week. I contacted CPU Solutions to obtain a RMA #. I returned modem & received a replacement promptly. I would order again from this retailer."

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Verified
5/5

2007-11-09

"We are a local computer repair shop (www.thecomputerhospitalonline.com) and we use CPU Solutions as our "get it now" solution. Everyone there is very helpful and knowledgeable. Their prices are very affordable for being in such a competitive market! If you are looking for great customer service and a great deal, then this is the place for you!"

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Verified
5/5

2006-12-07

"Good folks, good product, good advice! What more could you ask for?"

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Verified
5/5

2006-10-16

"while it took awhile to get my computer, my experience was awesome! I ordered state-of-the-art parts at prices that were updated the day I ordered and they were eager to accomodate me. When my computer arrived DOA, they helped me with troubleshooting, paid for shipping, and kept me updated. Sales staff was on the ball, very helpful, and went the extra mile."

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Verified
5/5

2006-08-19

"Great Deal! It was well packaged and shipping was fast! I ordered on Friday night; I called the following Tuesday and Steve said that the Burn In was in progress and that the shipment would be shipped that day. He said that I should receive it on Friday. Since my computer had been down since Tuesday of the week before I thought that would be okay.

I receive the package on Thursday, installed the board/processor and my system is up and running again. Thank you CPU Solutions for restoring my faith in online shopping.
"

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Verified
5/5

2006-08-08

"the service is great .outstanding product,
will always buy here with no problems at all.
people are helpful and i would make this the #1
place to buy all my computers .this is my 4 in 7 yrs.
"

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Verified
5/5

2006-08-02

"After another company fell through in getting me a much needed motherboard replacement, I took to finding another seller capable of filling my order.

Upon doing a quick price search, I saw CPU Solutions was among the top 3 cheapest for the part I needed, and actually had VERY reasonable shipping costs.

I called their store to varify stock, and was not only assured that they had stock, but that they would do there best to ship my motherboard that day!

The woman on the phone was very polite and helpful. We decided ordering it online would probably be easiest, and she asked my name and said she'd be watching for my order, and get it out to me ASAP.

I ordered on a Monday and got it on Wednesday. I paid for UPS 2 day air, and it ran me less than $15!

I couldn't believe it! A store with great prices, great shipping rates, and great service! I will be buying many more parts from CPU Solutions, and I think you should too!
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Verified
5/5

2006-06-16

"Wow! This seller is amazing. Last week I had purchased a wireless router and card, but had some problems with the shipping address. After a simple phone message, they shipped it the next day and I got it in record time. Then, my motherboard got fried two days ago and I ordered a new one around noon PST, and they shipped it THAT SAME DAY! My motherboard is scheduled to arrive today and I couldn't be happier.

Above all else, their prices are extrememly competetive. From now on, CPU Solutions will be my first stop when purchasing computer hardware.

WHAT A WELL RUN BUSINESS! THREE THUMBS UP!!! :-D
"

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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2006-04-01

"I placed a previous order and got it quickly and it worked great. SO, I placed a second order for roughly the same thing for another computer. I expected it to ship as quickly as the last one. But they didn't ship it within the expect time. So I called their number. Talked with a VERY nice salesperson. Got the situation rectified (478 Celerons were harder to find). They shipped the parts THAT DAY and although I paid for 3 day, they shipped 2 day at the same rate! Got it on the day I wanted it at first, with little difficultly. I will purchase again."

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Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
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Delivering products damage free
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Verified
5/5

2006-03-24

"I am a Professional Electrical Engineer who had a problem with a failed motherboard. The customer service from CPUSOLUTIONS was outstanding and more than I had expected. They took care of the problem very quickly and I was very impressed by the technical knowledge and trouble shooting capabilities exibited by their staff. I will continue to buy all my computer products from them. I give them the highest rating."

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Verified
5/5

2006-02-25

"I really enjoy doing business with these people, They as I are from the midwest and you can tell by the service they give. Prompt, polite and fast. Couldn't say enough good about them and have gone over board to help me in an unrelated problem. Kudo's to you folks at CPU Solutions "

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Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
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Verified
2/5

2005-12-06

"Ordered a barebones system, everything arrived promptly and specified as ordered. However, the power supply was DOA which makes me wonder if a POST test was performed. The tech was good about a replacement power supply which was sent promptly. However the replacement supply was not identical, it was the 20-pin instead of the 24-pin originally sent with the system. I have to give a mixed review; the seller is easy to work with but was inconsistent in sending the components."

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
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Customer service making decisions on their own
Customer service being trustworthy
N/A
Customer service resolving problems
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Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use