"The worst company I have ever had to deal with. Product was all wrong. Why someone thought it was ok to ship with the way it looked is beyond me. Week 2 and still waiting on a refund, as promised. Never processed the first time they said it was. Not reimbursed for shipping which is ridiculous considering they are making me wait this long for a refund. Never again!"
"My fiance and I recently ordered a photo canvas and the image we had chosen was a bit larger than the standard size canvas. CafePress emailed me promptly and said they would make my photo canvas at a custom size at no additional charge! Wonderful customer service!"
"I ordered 2 volleyball patches for a total of $20. I almost fell over when I saw them, they are so cheap looking and ugly. It looks like somebody used a rubberstamp to put the logo on the patch. I will never order anything from this website again."
"WOW! This is the first time I have ever ordered from this company. My T-shirt came and it was too small for my daughter. They went out of their way to make it right! They were very prompt on emailed me, letter me pick out another product and then to top it off, just told me to keep the first one for my other daughter. That's what I call customer service! Will most certainly order from them again. "
"I recently ordered a baby bib with a statement on it. When it arrived, I was disappointed with the product. The bib was polyester with the statement written in, what looked like, permanent marker. Will not order from this company again."
"I don't know what the problem is with the other reviewers. I ordered a pair of pajamas for a friend of mine. When I got them, I realized I had ordered the wrong size. I emailed CafePress and asked if I could return them for a different size. They got back with me in a couple of hours and said they had already ordered the replacement at no charge to me!! And told me to keep the original so as not to charge any return shipping. I was shocked!! Needless to say, I'll definitely order from them again because of their customer service. Hard to find that kind of service anymore!! Thanks CafePress!!"
"I ordered a coffee mug but what arrived did not match what I expected it to look like. After one simple posting to their website, they responded within 48 hours (Friday to Sunday) and are sending me a replacement one that I'd prefer. "
"I ordered a wall clock and mistakenly ordered the wrong one. It came in the mail and when I realized my mistake, I contacted Cafepress to get a request for an exchange. I just got an email saying they are sending the new clock and no need to return the wrong one. This is unbelievable customer service!! I'm the one who made the mistake and yet they don't want me to incur any more expenses! I'm in shock! CafePress has a customer for life! You can be sure that I will be telling all my friends about the outstanding customer service I received! I work in retail myself and have always said that I wish I could get the kind of customer service when I'm shopping that I give each of my customers. I've finally found that place! Well done! and thank you so much!!"
"I have a very modest 'store' on Cafe Press. I had a couple of issues getting it opened and had excellent support from CafePress. I had a more serious issue and thought I would have a hard time getting it resolved. I was wrong! It was quickly resolved and I got the nicest note letting me know. I was thrilled and am a VERY HAPPY customer!"
"I foolishly ordered a shirt in a size too small. I requested an exchange, and prepared myself for packaging my shirt back up, trekking to the shipping store, and paying for a return. Overnight I received a very gracious letter telling me CafePress was immediately preparing my shirt in the new size and I didn't have to return the other one.
That is amazing customer service!! Thank you, CafePress!!"
"SO this is a GREAT review. I ordered 7 t-shirts for Christmas. All arrived in a timely manner (1 week) and look great. I wanted to exchange one that was a kids size for an adult size. The same day that I emailed with the issue, I got a response. They are sending me a replacement T, which is $7.00 more, at no charge, and not making me return the small one. Awesome customer service that I do not have the hassle of packaging and mailing it back! "
"Shop somewhere else, i am still waiting for a book i oreded for a friends birthday 2 1/2 weeks ago, they said it would be shipped within 24 hr's YA right,!!!!!!!!!! I should have read the others complaints 1st.."
"I ordered a item it was back in July and I e mailed them to see where my order was in August and they said don't expect it to come until a month and then it will be shipped. Well it's November and my item finally shipped and it will be at my front door soon. It took 4 months for my item to ship. Wow that's bad. I have been a customer for a long time with no complaints."
"excellent service
highly recommended
i gave them a wrong address ( my fault ) and so did not recieve the product, thay were kind enough to redirect it to my correct address at no cost !!"
"They were so sweet when I told them about my shirt with a hole in it! "