"I ordered a Garmin Streetpilot on 3/21, and was told it would ship within 24 hours. It is now 3/28, the thing has not shipped but my credit card has been billed. When you try to call customer service, you get a recording saying they are closed, even though it is currently during their regular weekday hours. I tried to leave a voicemail, but not surprisingly I suppose, the voicemail box was full and the system hung up on me. Am going to try to get my credit card company to reverse the charge."
"Very nice transaction, Not a hitch the best prices and the merchandise came in factory sealed as I expect and three days ahead of time with free shipping. E-mail confirms, no calls, and no problems. I always worry when I buy from the lowest price but am extremely happy with my dealings. Will be back and will pay more to buy from Caplink. My purchase was a complete Vtech Phone system."
"Quick, quick, quick delivery and very good service."
"had no problems at all with this company - item was shipped promptly and we were kept in the loop with e-mails"
"Chose the site for lowest price - big mistake.
Site and order confirmation email said item would ship within 24 hours. Three days later item still hasn't shipped and the order disappeared from my account listing. Email to them went unanswered, although the order reappeared. I never recieved the shipping confirmation or tracking number (even though Mike, the online customer support guy, promised it would be emailed to me (the second time I used this chat service they didn't respond for fifteen minutes).
Bottom line: Spend the extra few bucks and avoid these guys like the plague."
"Excellent service. Fast shipping. Great pricing. Have been extremely pleased with their service for this order and several previous orders. Never a problem."
"The item shipped quickly and was received in new condition as promised."
"The company was easy to deal with and had very good prices as per my internet search for GPS system. Ground shipment is included and delivery was from stock..what else do you want. When I called to check on some accessorie, Brian was very efficient and courtious. Will definately buy from them again. "
"They had a great price on the Delphi Roady XT XM Radio with free shipping.
I ordered it on Thursday afternoon. It arrived securely packaged on Monday. I couldn't ask for more."
"I bought the TomTom Rider. Best price, says it will be here in two days. I also liked how easy it is to track the order online. So far so good.
I now recieved it on te day it was expected. Good working order. no complaints. easy transaction."
"I ordered a Navman ICN 550 portable navigation unit. Not only did Caplink offer the best price, but free shipping, too! I live in NorCal and thought 5-6 days from RI, right? Wrong, I had it the next day!! Luckily it was shipped out of Fresno. So to recap, I ordered at noon on Tuesday - it was delivered noon on Wednesday! Caplink is Awesome...awesome...awesome."
"I purchased a Garmin C340 GPS system online from Caplink at a competitive price. I was keep informed of the order process all along the way and my new C340 shipped as advertised without delay. I have used my GPS system several times now and it works as expected. I will continue to shop at Caplink for future needs.
Alex in Brentwood
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"I'm very satisfied. The price was good. The package arrived in perfect condition and on the date promised. I really like the real-time customer service chat."
"!!! Bad customer support !!!
To make my story short I will just tell you that I had problems with the shipment and the manager David Copone was going to work it out with the FedEx.
Well, he promised me that he took care of that and the package would be delivered next day. To my surpriseI had the same exactly problem next day. When I called and talked to David again he told me that he actually did not resolve the situation yesterday. I could understand that , but why did he lie to me ?
Well, "the best" of it was not just my problem with the FedEx (I was able to solve the problem myself) - David Copone, the Customer Service manager called me a JERK !!! WOW, that was the first time I heard something like that from Customer Support and I've had a lot of buying done in my life, believe me !
Good prices must be supported by a good service - you've lost one good customer, and I can guarantee you - not just one !!!!
Good luck, David Copone "THE JERK" !
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Part2:
I have this digital player 3 days now and apparently there is a hard drive problem - the screen sometimes freezes during the recording. So I called the CapLink customer support to find out if I could replace the item. They surprised me again !!! Or did they ? Well, they told me that because I left a negative review, the replacement process will take longer. You know what - I read this as a threat. They told me that if the review was positive, they would expedite the replacement procedure ! How wonderful !!! This confirms once again the nature of their service. I was under impression that customer's reviews are for the company to take a note and improve the service, not to punish the customer. Shame on you, CapLink ! I will replace this item through the manufacture.
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"Price as quoted, simple order process, reasonable expedited shipping charge"