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5/5

2003-03-20

"Case-mod.com is a great reseller. They have a good variety of different products, some at prices that are almost unbelievable. Prompt shipping at fair prices. I had a problem with some fans once (not case-mod's fault), and received good service on the RMA. I recommend their service whole heartedly."

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Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
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5/5

2003-03-17

"this is a great web site that offers awesome prices on high quality items. i bought a window kit, 2 blue led fans and 2 rounded cables. i am very happy with all my goods. highly recomended site!"

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-03-17

"This is my second time buying from case-mod.com. All of the things that I bought were well priced and they were good quality when I got them. As far as I know, Airborne Express is the only way that they ship, and it took AirEx a week to get to my house (should have been 3 days) due to an error.

Overall im happy and I will purchace from here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-03-16

"Shipped out my order fast, good packaging and excellent products and prices....though I wish they would ship with someone besides Airborne.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-12

"Case-Mod is superb. I was surprised with their quick response to my order; I order the 2 heatsink on March 11 and I got it on March 12!! The item's and shipping price are resonable and the user interface of the website are very organize."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Ease of checking order status
Overall web site
Web site being easy to use
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Web site reliability

5/5

2003-03-12

"I only ordered 17 LEDs and this was my first purchase thru them, but everything to ordering, packaging and service was excellent! I recommend them highly!!"

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5/5

2003-03-11

"Ordered on Sunday night. Paid for 2 day Airborn Express delivery, and 2 days later my order arrived. Excellent service."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-03-11

"Excellent, high quality products, delivered on-time or sooner with an excellent, very capable customer oriented, customer service dept!!! (8+ purchases!)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Web site being easy to use
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Customer service being easy to reach
Customer service being knowledgeable
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Customer service making decisions on their own

5/5

2003-03-11

"website is easy to navigate
information for each product is ample
shopping cart is friendly and easy
prices are very competitive
this is my first order with this company
"

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5/5

2003-03-10

"QUICK SHIPPING NO PROBLEM, ASKED FOR TRACKING NUMBER AND GOT INFO SAME DAY!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-03-10

"Ordered case fan,UV LED and rounded uv sensitive cables. Everything shipped fine and received order intact.
First time dealing with a LED and was disappointed there was no instructions on how to hook it up. I blew it when trying to connect it...so that was a waste, but my fault.

I do recommend this place. They ship out fast and items are of good quality and the prices are great!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered

5/5

2003-03-09

"Bought a few case mods including a"Light Kit - Red CCFL_RED" with an extra light. When I received the package, found that the 2 light's bulbs were broken. Sent an email to the company and they replied on the next working day. At the end of the week i received 2 replacement bulbs, no hassle or extra cost to me. I will definitely do business with thes guys again.

Great Service!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Overall product shipping and delivery process

5/5

2003-03-09

"Excellent online MOD shop! I bought ALL of my modded "blue" items from Case-Mod (cables, led's, fans). Pricing is EXCELLENT, well below prices of other well-known online shops. Quality is GREAT, shipping is FAST!! Customer support could be faster & needs some improvement. Getting ready to order for a 4th time from Case-Mod. Keep up the great work!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-09

"What can I say, great site and great service. There shipping is reasonable and their 2 day ins't a fortune more like most places. I even ordered a Rheobus fan controller from them and it came already assembled for me! Love their site. The first one I check before I get mods for my rig."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-08

"I first ordered from Case-Mod.com in january of this year, and by the time February rolled around I found my self needed more things!

At the time, I had an order placed at Xoxide.com, but after finding the same Vantec Nexus Fan Controller around $5 cheaper ay Case-Mod, I placed an order at case-mod.

First of all, i felt safe at case-mod. My first order in january shipped only ONE AND A HALF hours after i placed my order. The tracking number arrived in my email and everything.

I remember being slightly worried the first time that I ordered, because I use an international credit card, and even large companies like Newegg.com refused it beause it wasn't issued within the United States. No problem at case-mod, as I said, shipped in one hour and a half.

Everything arrived well packed in a small box. This is good for me because I have my orders shiped to a mail forwarder in miami, and they charge for package weight.

My second order took a few days to ship. I got the faster (3 day) shipping service. Only problem is that I got no tracking number. After emailing sales once, I got a kind reply giving me instructions for tracking my shipping.

Xoxide.com was a disaster compared to this. This is no place to review them though. I will never order from Xoxide.com again, only case-mod.


If you keep on going like this, you have my buisness for life.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability