"I received my phone from CellHut today and, unlike they state in their "on hold" message it was NOT "directly from the manufacturer" but from a service provider (Vodafone). The phone was NOT unlocked as it was advertised to be and I cannot use it.

I spoke with a customer service representative (after holding for 19 minutes) and was told that due to their business volume that their suppliers occasionally make a mistake and send them a branded, locked phone by mistake. It should have been obvious to them, as the phone they sent me was in a Vodafone box, that they were sending me a locked phone. The customer service rep told me to return the phone to them (apparently at MY expense for THEIR mistake and that they would either refund my money or replace the phone. They can rest assured that I will be asking for a refund as I have no further desire to do business with them. I am currently waiting for an RMA number to be emailed to me (it has been well over an hour so far).

CellHut states that they strive to provide excellent customer service but this has been one of the poorest online experiences for me, ever:

1. Incorrect item was sent, and I am expected to pay shipping back to them for their error.
2. Loooong hold time to speak to a customer service rep.
3. Their policy (not stated on their site) of not only requiring signature on delivery, but not allowing me to pick up my package at UPS on my schedule. This alone would prevent me from ever buying from them again, even if all else had gone well.

Caveat emptor!"

"I am pretty dissatisfied with the CellHut. I bought a "new" SonyEricsson phone, however it arrive in the box that was clearly opened before and it was obvious that the phone was used. Customer service was not responsive so I had to file a dispute with my credit card. "

"Excellent delivery response. Excellent product."

"I purchased a Motorola RAZR V3 cell phone from CellHut.com which failed during the warranty period. The label on the box that the cell phone came in stated “warranty by Motorola Thailand”. No warranty information was provided with the cell phone so I called Cell Hut for the warranty contact information in Thailand however they could not supply that information so they suggested that I call Motorola-USA. Customer service at Motorola –USA advised me that they will not honor a warranty that was provided by one of their foreign divisions. Furthermore, they will not repair a Motorola phone that carries a serial number from one of their foreign divisions. I do not recommend that you purchase from Cell Hut since their web site does not indicate which products are warranted by overseas companies and they do not provide you with the foreign address where the warranty repair is available for your phone. I would not have purchased a product from Cell Hut had I known that the warranty was not provided by a company in the USA. The phone I purchased is available from Motorola-USA's online store so you do not have to purchase an imported phone in order to get an UNLOCKED phone."

"I would like to give my outstanding opinion of CellHut.com. I recently broke my cell phone and was looking to buy an unlocked Motorola W375. I first purchased the phone from Cellular-Blowout.com. However, the phone was put on back order and let's just say the customer service from that company was not up to par. So I started to look elsewhere for the phone. I found the phone for cheaper at CellHut.com, they processed my order the day I purchased it, and my phone was out for shipment the next day (I didn't pay for expedited shipping). I received my new phone in three days and it was in great condition! Thank you CellHut.com for your excellent service. You have won me over as a permanent customer."

"Annoying shipping policy -- they ship via UPS with signature required, which is fine, except that they also don't allow pickups at the UPS warehouse, which means that someone has to be home when the UPS guy shows up. (I talked to a couple UPS reps and the UPS driver, and they all said this was an unusual policy.) I understand they're trying to cut down on fraud, but it would have been nice if this policy were mentioned on the "checkout" page of their web site (maybe right next to where it warns that shipping to an address different from the billing address will add 24-48 hours for verification)."

"I ordered a battery charger for my camera and was notified on 6/21/08 that the item had been shipped with a transit time of 3-8 days. I'm placing this review on 7/5/08 and still have not recieved my order. I've also attempted to call this company on numerous occassions but never made it farther than a recording and holding for 15-30 minutes at a time. I've also emailed this company regarding my concerns. They are not attentive and seem to have no concern for fair business dealings. I've also read many reviews toward this company and it seems fair to say that they reply to these negative reviews with insincere apologies and hold no accountability for justifiably unsatisfied customers who have no product, but at the expense of money lost."

"A great junk shop to shop with.
I ordered 2 mobiles and both went directly to trash. i totally wasted 200$ by shopping with these guys. Poor customer service .I ordered thru online and they put my order for hold fore more than 10 days. I called and asked to cancel the order then they asked me to wait for 2 more days so that they will buy some kit to make the phone to talk in English.
Then after 2 days they send me the phone and it talked in some other language I couldn’t able to figure out what language it is.

Then I called them and I informed about the problem. They again asked to do some procedure for “Risk management “like updating the story online like that. I did that that too. As a consequence I received a RSA number and I put the number inside and send back the package (I paid for the shipping also). But they rejected the package. It was a very bad experience from my side .I will never ever buy from this ppl.

The product quality is also very bad. I ordered motorola razr v3i but it was like a real junk phone. Actually I had the same phone from T-mobile it was really great.

Never ever buy anything from this shop even it is for free also
"

"CellHut is UNBELIEVEABLE!

I got a delivery confirmation from the shipping company, I got a LETTER STATING IT >>WAS"

"The Samsung bluetooth WEP200 is the best I ever used compared to Motorola. The size is a big advantage over the others. I give it a 5 atars"

"pebl is a great phone, i have ordered 3 (for different users)and have ordered numerous phones from cellhut. they are quick in getting the orders out and if there have been problems they have backed what they sell with tech service. i continue to be satisfied with cellhut."

"its very good...i got good service and got order tracking emails...excellent..."

"The purchasing process was great, but you suggested that i geat a handsfree earmic set to use with it. Which i did! Would have Been a great addition if thephone had a place to plug it into. At least the phone was great."

"Of all the stores I have shopped at on the internet, this is by far the WORSE I have ever dealt with. I placed an order on 30 May, with 2nd Day Air, and as of this date I have yet to receive my product. I was told three times by Customer Service it was being shipped. Once it actually was, but was recalled by Cell Hut, when they found they shipped the wrong product."

"My new phone is awesome! The whole experience with Cell Hut was excellent to say the least. The price for my brand new cell phone was very good as I did compare prices with other vendors. My new phone arrived quickly and I have already referred one of my friends to Cell Hut to purchase a new phone. Thank you so much!"