"I ordered a nightstand with Coleman Furniture. I wasn’t able to take the nightstand out of the box because it was too heavy so I waited until the installer could do it for me. Unfortunately it was outside of the deadline to report any damages through Fed Ex as Coleman told me. For a while of texting back and forth it seemed that the issue wasn’t going to be resolved so i contacted my credit card company and things started to move in the right direction. Coleman was very helpful in getting me a new nightstand and arranging for the damaged one to be picked up. They did offer me a huge discount if I kept the damaged nightstand but I didn’t want it. I wanted one that wasn’t damaged. It took FED EX several attempts to pick up the damaged one because I guess they didn’t see it in front of my garage. It was frustrating putting this heavy box out every morning and waiting to see if they would pick it up. So my beef isn’t with Coleman but with FED EX. Coleman did an excellent job of keeping me informed and making sure I was satisfied with my purchase. "

"I can’t brag more about Coleman furniture! It was my first time ordering from them & I couldn’t believe how amazing they were to work with! I did a lot of research on the chairs I wanted before ordering them from Coleman furniture & found that they really do have the BEST prices! They processed and shipped my order super fast. However, when my chairs were delievered they were damaged due to FedEx… I reached out to Coleman furniture and the employee cyra barrientos helped me get my order taken care of ASAP! She told me to keep the damaged chairs and sent replacements and I wasn’t charged for them. Now that I’d AMAZING customer service!!! She was so kind and sent me tracking updates via text message. She wanted to make sure the chairs arrived in perfect condition when they were delivered. I Hugh recommend this company and look forward to using them again!!! Thanks so much for making my experience so great!"

"I would like to thank you for the continuous communication and prompt responses from your team. This was my first purchase from your business and your customer service is very impressive. Thanks a million! Happy Holidays! "

"Very easy to shop-lots of options available for eg the couch I bought I will be able to add pieces as I desire to make it even bigger and better-"

"I bought a beautiful kitchen table and chairs and have received compliments on them from the day they arrived. Buying on the website was easy, shipping was even faster than I had expected, and the delivery team that brought the products and set them up were great. It has been a few months, and the other day we noticed one of the chairs had a loose leg that couldn't be tightened because the bolt was stripped. After just a couple emails, a new leg is on the way. The customer service was very friendly and helpful. I've already bought additional pieces from Coleman and would highly recommend them to anyone!"

"Cyra Barrientos Helped out in a great way with a replacement unit after receiving a damaged side table that I ordered. Thank you for all the help! "

"Buying experience was great - frequent & clear communication from order to delivery. Unfortunately, the manufacturer no longer made the item I ordered so in the end my order was cancelled, but the customer service while Coleman tried to resolve the issue, and ultimately refunded my money was great - and that’s a pretty important thing to know about a company."

"I love the living room set i bought from them."

"We ordered a coat rack for our office. When we received it, one piece was missing. After sending pictures of the box and letting them know which piece was missing, Anne and Cyra were awesome to work with and were able to get the extra piece sent to us, no cost to us, from the manufacturer. I thought all of the customer service was excellent and helpful!"

"I ordered the Danielle Marble Console Table and it came slightly damaged, with part of the bottom shelf cracked. Reached out to customer service and Cyra went above and beyond to get an entirely new table shipped out to me quickly. Thank you, Cyra!"

"Chris and Teresa were awesome. I'm looking forward to receiving my Toulouse Aged Ebony Storage Home Office Set in about 3 to 4 weeks. I'll write more then. "

"I purchased a dining set and the leaf is missing. Not only did they refuse to help but their emails were not customer service friendly from the start. Don’t buy from them unless you want defective furniture!"

"Apparently records that we called about shipped immediately. Unfortunately they went to our former address but no harm done. We picked the cords up today and our chairs are working perfectly! I can’t tell you how relieved I am. Thank you so very much"

"The console is a perfect fit for the entryway. It does not overpower the space, but still has a nice presence. I couldn’t be happier."

"Very easy to navigate website and the ability to compare products next to each other. Easy to make the purchase. Would be the first site I will come back to purchase any other furniture. "