"Very easy to navigate. Easy to pusrchase. Would use again. "
"I had a great ordering experience. All of my questions were answered prior to making my order."
"I ordered an Ashley living room furniture set. Our plans changed a bit and it ended up sitting in my garage for 3 months. Today we opened it and it had no legs, a small tear, and it was a Saturday. I was worried because I ordered it quite a while ago. I called customer service line and they answered and helped me with both issues. Customer service rep was friendly and efficient. I would order from Coleman furniture again. Great customer service!"
"I was unable to actually view all of the choices offered for what I was buying, but I sure tried."
"Every time I called or had a doubt about anything I had my problem resolved instantly. Honestly, 10 out of 10 experience."
"They have Eve I needed and the discount for Labor Day was amazing. I couldn’t resist to buy that bed!!"
"It's not often that I have the pleasure of receiving both top notch products and superb customer service. I would definitely purchase my swivel chairs and love seat again. The cushions are very thick and comfortably firm - just what I wanted. The accent pillows provide an extra appeal. Special shout out to the company's customer service who ensured all delivery and communication was 100%.
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"Easy online ordering and many items in stock we can't find elsewhere. Hopefully, everything will go smoothly with shipping and delivery!
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"The online experience was good and the customer care were helpful with any questions that i had on the services. They said the couch will be delivered in 3 weeks. Hoping they deliver on time as well."
"I ordered the armchair and it arrived in a damaged condition. I was quite embarrassed by that. But their customer service was great. In about a week after I requested the replacement, a new one is on its way to be delivered. The communication for the process was very friendly and smooth. It was a great experience. Thank you for your service. "
"Ordered the bed and it is good looking. Delivery man helped with arranging and fixing the bed for us. There was a mistake in arranging so we had to refix some segments.
Coleman does not have good return policy as I tried returning the mirror attached to the dresser but the support team mentioned it would be costly to do the return instead sell it by myself."
"Dealing with the shortage and having to postpone delivery after delivery, everyone was quit cordial and pleasant."
"I recently moved and purchased some new dining chairs ahead of time. It took a while for me to open them due to the move (my mistake), so I didn’t notice that a piece of wood was split on one of the chairs until nearly two months after receiving them. I emailed Coleman furniture and Cyra went above and beyond, contacting the manufacturer and getting a replacement part sent to me within a day or two! They were not obligated to do that, as I should have opened the box upon receipt and reported the damage immediately, so the fact that they took it upon themself to contact the manufacturer on my behalf and sort it out for me is beyond appreciated, especially since we’re still in the middle of moving. I will definitely be ordering from Coleman again when I need new furniture!"
"They had to come out three times. First two times I had the wrong part. The third time I thought everything was good but I just noticed now that my mattress is sinking down at the top and it appears that possibly they put the headboard on the wrong side of the bed we there’s an opening in the bed frame below the headboard. I am guessing that probably that opening should be at the feet end because this mattress is definitely not supporting my weight at all. "
"Coleman was highly responsive after I received my new bookcase, damaged. There were a number of scrapes in the wood, the piece assembled and is beautiful, but there were about half a dozen spots that are damaged. I reported the damage and was reached out to the same day. Shout out to Cyra Barrientos for recognizing my disappointment and working to make the situation better. Very happy with the level and quality of customer support- I will definitely recommend Coleman Furniture to others and I will be back myself!
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