"I was so impressed with the company's timely delivery of my furniture. Initially, I was told that it will take a month for my bed set to arrive but they delivered in 10 days. Also, the bed slat was missing and they made arrangements to deliver it the next day. The bed set, delivery, and customer service were all excellent !!!"
"The orders will not arrive until 2 months later. If you cancel, they constantly call and harass you. They tried to keep part of my money even though I canceled the same day1 This place isn't worth your time. RUN FAST. DON'T WASTE YOUR TIME OR MONEY!!!!!"
“Hello, we're disappointed to hear about your frustrating experience! Can you please share your order number so that we can further look into this?”
"I purchased a wall unit for my home for $1,049. It was poorly constructed and of extremely cheap material. When I contacted the company to return, they charge 15% plus $738 in delivery fees! This company is conducting poor business practices, and I would advise any potential buyer to stay away from this online retailer! If I could give 0 stars, I would. Notice how they don't have Google reviews? They are a shady company!
Tip for consumers:
Know the products, research everything, and unless you’ve seen it in person and know you like it, DO NOT PURCHASE FROM THIS COMPANY"
“Hello Tiffany,
We're so sorry to hear about your frustrating experience. We understand that you chose to return your purchase, and as per our return policy, shipping and restocking fees apply in case of buyer's remorse. If you wish to reinstate your order, our team will be happy to assist you.
”
"I had some difficulty with my purchase and found their customer service representative extremely helpful. "
"It was a pleasant experience, except, few items were lost in the transit and had to wait for a while to get the missing items."
"I order an Ashley table and side table for much less than the Ashley furniture price online. They arrived with in days. Customer service was great! Thank you! "
"I had purchased a pair of chairs. The packaging when opened was in disarray, but the chairs themselves appeared ok. It was only AFTER assembly that a crack in the arm and attaching upright was noticed. By that time I had already disposed of the packaging. I took a few pictures, sent them along to customer support. I received a reply within a day, a "claim" ticket and the assurance it would be looked into with the manufacturer. AND that's exactly what happened much to my delight. Within 2 weeks, the issue was resolved with 2 replacement chairs being shipped to me. Terrific customer support, polite, accurate, accommodating, what more could anyone ask for? I am a repeat customer, and will continue to be."
“Hello kittyluver, thank you for taking the time to leave great feedback! We're so happy to hear that you are satisfied with our service and that customer service team was able to quickly resolve the problem with a replacement. We hope that you enjoy your new chairs and we look forward to seeing you again soon!”
"I had a minor problem with the loveseat i purchased. The matter was resolved
quickly and to my satisfaction."
"I got my furniture from here and I had an amazing experience. The furniture was in a great condition. I had gotten my table which was broken but the customer service was exceptional to help me out quickly as possible. My couch is great. Highly recommend"
"I received my furniture in a few days! One of the back cushions on an accent chair was damaged by the delivery personnel. Anne was great in reviewing the matter with me and send me timely updates as to when I will get a replacement, which is end of January. This company offers quality US made products with professional customer service agents. Why buy from anywhere else?"
"Professionalism and great customer service. Melissa B, Customer Service lead rocks! . Prices are the lowest on the internet, and great quality. Definitely switching to Coleman for future furniture needs-keep up the good work!"
"Easy customizable options on Furniture and check out as well !!! "
"Easy experience - awesome variety of furniture - great quality "
"During a lengthy wait for delivery of one of three units I ordered, Account Assistant, Joe Nino diligently sent me regular updates which kept this experience positive. The cabinets were worth the long hunt for just the right ones, and everything was delivered in great condition. Thanks to Joe, I would not hesitate to shop at Home Gallery in the future. Shout out to the local delivery team for on-time and careful delivery."
"I bought a chest of drawers off of this company. I was called by the delivery company and told the day of delivery. They showed up early so I was still at work. They stated that they had drove from Tampa and needed to get back so they asked if I could get a neighbor to come and accept delivery. I did get a neighbor to do this. When I got home, I could see that the chest of drawers was the wrong color. I have the same furniture in my bedroom but mistakenly picked the wrong color when I was ordering. If I was home, I could have seen this and declined delivery.
I called the company soon after, which was within the return time. I told them that I made the mistake and that I knew I would have to pay some kind of penalty. I paid a total of 1063.58 with free shipping. When I called to get a resolution the customer service reps were not helpful at all and appeared to try to want to upset me. I can deal with that since it is hard to get good employees these days and it is obvious this company has horrible employees.
The problem that I have is that I paid a total of 1063.58. Coleman Furniture wants to charge a 149.10 restocking fee and then 618.00 for shipping. So out of the 1063.58 that I paid for this chest of drawers, they only want to refund 296.48. I made the mistake and knew I would have to pay a penalty but to only get 296.48 back is a total rip off. I tried to reason with them and stated that I would be buying the correct color so they would make money off of that transaction as well as they would be delivering the new chest of drawers so they could pick up the return item so not to make a special trip to just pick up the returned item. They would not accommodate me at all.
"
“We’re so sorry that you had a frustrating delivery experience and that you weren’t satisfied with the return expenses. Per our return policy, all orders can be cancelled free of charge any time before shipping but are subject to return fees once shipped. Due to the distance between your home and the delivery company, we were unable to lower the fees. We understand that it can be frustrating to incur additional charges when returning an item, and we apologize again for any confusion or dissatisfaction this may have caused. We hope that you will give us the opportunity to better serve you in the future!”
A rep from Coleman Furniture, colemanfurniture, has responded:
“Hello, thank you for taking the time to share your valuable feedback with us! It 's our goal to provide a high level of customer service and we're glad to hear that our team was able to help you with the issue of your bed slats as promptly as they did. Thank you for choosing us and we hope to see you again soon!”