"Horrible customer support. If your item is out of stock, you will not be notified and your order will be processed, barring you from cancelling your order. Dont even try mailing them with questions or support, because I would say the chances of someone reading it are non-existant. This company does lure you in with moderatley cheap shipping, but dont count on it getting to you quickly."

"Terrible customer service! No response from anyone! I placed an order online and within 10 minutes I knew I had ordered the wrong product. I tried to call but customer service was closed.
I went back to the website and used their cancel order form... 3 times. I cancelled 3 times because once I hit 'enter' no confirmation number was given. I called the next morning and guess what.. CLOSED! Voice Message said they were closed for the week for 'holiday'. What holiday?! Now, last night I get an email saying my package was shipped!!! I will never order from
this company again and I'm telling everyone I know about their lazy business practices. No wonder their prices are lower... they're not paying anyone to work there!!!!"

"The purchase went well. They had the best price on the item I was looking for. I won't say the service was anything to brag about, but I got my item purchased and had no complaints. I would be curious to see the customer service for someone who has had a problem and had to make an RMA or some other service request. They seemed lacking in that department. Also, shipping fee was way overpriced."

"Had searched around. Got an excellent price on a Palm TX. Received it quickly in fine condition."

"The order and delivery process went well and I am happy with the product.

My only concern is that shipping and handling seemd a liitle high at $8.00 for a very small, light package. This is an irritation, but in such a competetitive market it could make the difference between a sale or not.

Maybe Compu-Plus could look at cheaper shippers (usps) not every body needs fast, tracked shipping.

Personally i'd be quite happy for my non-urgent item to arrive in the mail."

"Worst customer service EVER! I will never purchase anything from this website again. No response to multiple emails. Excruciatingly long hold times when you try to call for assistance because nobody is responding to your emails. Also, they have no 800 number for customer service, so you are forced to make a long distance call to get the issue resolved. I ordered three items that were in stock, and when a week passed without my order being shipped, that's when I started trying to contact them. It took several days before I was even able to speak to anyone, and when I did, she said that she needed to "investigate" what was going on with my order and would call me back. I never got that call, and was forced to call them again (at my expense) to see what was up. I was on hold for over a half hour before I spoke with anyone, and she had no explanation for me either. This is still an ongoing issue. She promised it would be shipped today... we'll see..."

"Very good prices, decent customer service (when you talk to them), but otherwise incompetent.

I orderd a 250GB WD hard drive from them that was dead on arrival. When I contacted them about exchanging it, they said I'd have to get an exchange through the manufacturer. This made me quite upset, as this is a product that was DOA, not a product that died after I took possession.

The customer service rep I talked to was very nice, she talked to their RMA department, and they allowed me to return my dead drive for an exchange.

After shipping it back to them (which I paid for), I received an email from their RMA department saying that my card was refunded for the purchase amount minus S/H and a 10% restocking fee. Once again, this upset me, and I emailed the customer service rep I dealt with before and reminded her that I wanted an exchange.

So a new drive is on the way. I logged into the online banking site for my credit card, and I see that they charged me an additional $5. I'm not sure what it is, prolly S/H again.

Moral of the story: stay away from Compuplus.com. Their prices are good, but god help you if the product is DOA."

"I needed an item right away for the president of my company, so I called the store to make sure it was really in stock. They said it was, and so I ordered it from them, even though it wasn't the best price. They said they would ship it right away, and that I should receive it within a week. I got an email confirmation, saying the same thing. A WEEK LATER, I got an email message stating that their inventory numbers were wrong, and that it was backordered. Now I have to start over, and I lost a week's leadtime. Don't order from these people if you want reliability or accuracy!"

"Very good site, easy instructions, quick notification of the order, quick notification of shipment. Great tranaction. Thanks."

"excellent retailer, fast,fast, delivery
very good pricing -- 1st class!!!"

"I purchased this item on a Tuesday and I received it on Friday. Not bad delivery but when I opened the item, I realized that I didn't order the Color Version. I then checked the website and the acutal item went down almost $65. I called them on Monday and they said I could send it back for an exchange for the new color version. When I called them 3 days later, they said they refunded me for the item, but it was at the new LOWER price ($214.95). They would not refund me the orginal price of $279 as it's their policy of refunds are at the lower price. I never heard of such a scam before. THESE PEOPLE ARE RIP OFF'S. NEVER DO BUSINESS WITH THEM."

"Fast Shipment. Promt order confirmation and shipment delivery information. 10 out of 10"

"One of two items ordered was not in stock, but both were charged to my Amex card. An email notice was sent to me, and it was cleared up quickly and credited."

"the site lied about the in stock status of the merchandise and the customer service rep tried to beat around the bush about the situation. they did ship the merchandise express UPS Next Day for ground pricing though. strange thing: when i called to thank them, the rep tried to get me off of the phone like i was bothering them or something."

" I am an international customer. I have ordered two items, paid for them via wire-transfer (together with extra bank fees). Comp-u-plus never shipped the goods. They informed me that the goods have been oversold, and, that they will not be shipped. Comp-U-plus kept my money for over 3 months, and then refunded me, although, they have not refunded all the extra costs they have caused me. I strongly discourage any international buyers to trust this retailer. I would never deal with them again."