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Verified
1/5

2006-04-13

"I placed an order which the website indicated to be in stock. After I placed my order online, Comp-u-plus sent me an e-mail saying that the camera was out of stock, but I could have the camera only if I buy it in a package (with accessories that I did not need - over a $100 more expensive). Talk about "bait and switch"!. BAD BOYS!!! I'll never order here again."

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Verified
1/5

2006-04-12

"stay away from this store. their prices seem good until you figure in the $15 they charge for basic shipping. if you recieve a defective product like I did you are responsible for paying to ship it back (wich only cost me $7 to ship the same way they did) and they don't refund the original shipping charge. The "new retail" Antec power supply I ordered looked refurbished (dented and scratched even though box was fine) and I'm lucky it didn't destroy my computer when it went up in a literal puff of smoke 10 minutes after I hooked it up. I sent it back for a refund, but since they don't refund their overpriced shipping it ended up costing me $22 to learn not to buy from them. I will never order from them again and will continue warning others to stay away from them. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
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Overall customer service
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Customer service being easy to reach
Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2006-04-05

"the items were ordered on thursday and arrived on Tuesday. I did not receive the shipping confirmation email until they were already delivered! UPS works fast."

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Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
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Being knowledgeable
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Product Returns/Refunds/Exchanges

Verified
5/5

2006-03-29

"I've ordered from Compuplus more than a few times and had great experiences on each one. Thanx for the low pricing and quick service!"

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Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
5/5

2006-03-26

"Received on time in excellent condition. I always enjoy ordering from compuplus."

Detailed Review Benchmark + -
Pricing of products and services
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Overall quality of ordering process
Ease of ordering online
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Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
1/5

2006-03-17

"The worst in customer service. The order was a new laser printer which has never been sent. Had to contact the State of NY Consumer Protection Board for assistance. All phone numbers lead to a single answering machine. In short, do not buy from this vendor."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
2/5

2006-03-16

"Customer Service was rude and combative. I wanted the item shipped to Canada, and when I called to ask what shipper would be used they told me FedEx. They shipped UPS and I was handed large brokerage fees and COD fees. The fees totaled $50, on a $250 item. The shipping method used was standard UPS ground, but online it stated 2nd day delivery.

Their prices are great, but I think the extra hassle that I had to go through, as well as the extra fees, were not worth it. Not recommended.
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
N/A
Being trustworthy
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Being knowledgeable
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Resolving problems
N/A
Being easy to reach
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
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Verified
5/5

2006-03-16

"Purchased 2 sets of Sennheiser RS-120 wireless headphones from Comp-U-Plus for the lowest price I could find on the net. They came 10 days later and have excellent sound quality. Being able to roam around without wires is great, plus no more warnings from the landlord for loud music.

I've bought many times from Comp-U-Plus before. They always have great prices and service.
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Verified
1/5

2006-03-01

"Order has not shipped yet. Finally contacted someone today who said they did not know why the order has not shipped yet. I had a diffcult time contacting customer service via email & phone during the hours they are available. Will not order again from this company."

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Verified
5/5

2006-03-01

"The order was received as requested.
The equipment purchased was received without damages.
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
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Verified
5/5

2006-02-22

"I am very pleased with Comp-u-plus. My order arrived promtly, was exactly what was advertised and the price was the best I found anywhere. I saw some negative reviews and was somewhat concerned, but I had no problems or complaints at all. I WILL order from them again :)"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2006-02-18

"After talking to a professional musician, he recomended the Shure E5c ear monitors. He said they were the standard of the industry and used them himself. I purchased the E5cs and do not regret it at all. I mostly use them with my iPod but will use them for live music performance as well. I received the product in the time frame stated with the lowest price I could find. I will not hesitate to purchase further product from Comp-U-Plus and will recommend them to my friends because of quality products at the best prices available. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Verified
4/5

2006-02-14

"Good selection, shipped quickly, good price, right product."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being trustworthy
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N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
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Verified
2/5

2006-01-28

"Extremely slow. Submitted order 1/6. Confirmed order 1/9. Shipped order 1/20. Received order 1/26."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
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Verified
5/5

2006-01-23

"Recieved in great condition. Package was sealed and in brand new condition. Recieved exactly two days after 'confirmation' e-mail. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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