"I can just confirm what many others have said. Despite the low ratings I gave it a shot and it is a bait and switch company. I placed an order and got the following email the next day:
"Thank you for placing an order with Comp-U-Plus. We are currently in the process of verifying your credit card information. Please send us a valid phone number where you can be reached. Please respond with the necessary information so that we can ship your order in a timely fashion."
I tried calling their customer service and nobody answers. I called their sales number and told them that I need to talk about an existing order and he refused to discuss - even hung up before I finished the sentence. Very rude.
DO EVERYBODY A SERVICE AND DO NOT BUY FROM THIS STORE."

"Ordered a Mack camera warranty for a Prosumer camera. Compuplus had the lowest prices for the warranty. Their shipping was a little high but they still beat the competition, a good transaction."

"A complete waste of my time. I attempted to order a PVR-350 since it was the best price around, but had trouble filling in my address since their order form only has 1 general line for address street. I needed two lines because I am moving and am using my UPS store mailbox. One day later, I recieve an email requesting information from me about my address which I give, noting the difficulty I had with the form, which didn't have enough room for my address. I then recieved a reply stating they do not ship to PO boxes or UPS store, as stated in my previous email, which was NOT stated in my previous email. The UPS store is supposed to be like a normal street address and it allows me to ship and recive online orders fine. Customer service was so confusing that I just cancelled the order because they didn't tell me what to do next."

"I purchased an Archos AV340, remote, and 3 year warranty for $564.15. I received the AV340 and remote promptly and everything worked fine. The invoice listed the AV340, remote, and warranty. I thought everything was ok. A year passes, I've sold the AV340 and remote on ebay and wish to transfer the warranty. I find my invoice and call Compuplus. They tell me that I was supposed to fill out the paperwork that was in the shipment. I tell them that there was no paperwork in the shipment. They tell me that I should have told them that within 30 days of the purchase. I tell them that it's impossible for me to tell them something is missing, when I didn't even know there was supposed to BE any paperwork in the shipment. The rep I was speaking with was also very rude and repeatedly cut off my sentences. I asked for a supervisor, Sharon. She was just as argumentative and rude and told me that I must have thrown away or forgotten to send in the paperwork because they show that it was shipped. No, all they show is that I was charged $28.95. So now, because I didn't call to report and item as missing that I didn't even know was supposed to be in the box, I am out a warranty and $28.95. They wouldn't even refund the $28.95. If I paid that much money for an electronics device and a warranty, you can be damn sure I would send in any paperwork that went with it to get the warranty.
This is all sad because my previous experiences with Compuplus were fine. Of course, those previous experiences didn't involve dealing with there Customer Dis-Service reps.
Stay away from this company, it's not worth the hassle."

"Comp-U-Plus had the best prices on a memory stick and battery for my digital camera, but their ridiculous shipping costs largely offset this advantage. Nevertheless, they still offered the best overall deal, and at least they used 2nd-day shipping. So I placed an order on a Friday. According to the web site, the order should have shipped by Tuesday at the latest, and I should have received my items on Thursday, in time for family visiting from out of town.

When I got an e-mail on Sunday morning saying my credit card was charged, I thought, "Great! My order will ship Monday, and I'll get it by Wednesday." However, on Wednesday, the web site still did not show a tracking number, so I e-mailed Comp-U-Plus. A few hours later, I received a shipping notice. Apparently, they had sat on my order for three days. To their credit, they sent it using next-day service to compensate for their mistake. Unfortunately, UPS screwed up, and I didn't get my order until Friday, a day too late.

OK, mistakes happen. I understand that. But I paid over $22 for 2nd-day service to ship two lightweight items, and I essentially didn't receive that service. They screwed up and sat on my order for three days, forcing me to spend another $50 to buy a memory stick locally. So I asked them to refund the shipping charges. Their reply stated that I placed my order too late on Friday, so they didn't receive and process my order until Monday. So when it shipped on Wednesday, it was within the 48-hour processing time stated on the web site.

Now, if they hadn't started processing my order until Monday, then why did I get an e-mail sent early Sunday morning stating they had charged my card and that "my order will be shipped promptly"? And why did they eventually send it using next-day air if they hadn't made a mistake? I pointed this out to them, noting that my card had been indeed charged on Sunday, and asked again that they refund the shipping charges. I have yet to receive a reply. Gee, what a surprise. They suck. What's especially irksome is that because UPS screwed up and didn't deliver the package on time, Comp-U-Plus won't have to pay them for shipping my order.
"

"Total crap - ordered a pair of headphones through them, they charged my card and sent me an order number with "tracking" info, and never responded to emails. Their phone number is constantly disconnected and no one ever picks up, and they refuse to respond to repeated communication. Will never do business here again, and I've filed a BBB complaint. I highly suggest everyone stay away from these fraudsters."

"One more order from Compuplus (MP3 player) delivered quickly. Factory sealed item. A lot of the complaints here are from people who tried to cancel orders, wanted to return items, did not like (why?) that there is a higher charge for overnight shipping. A company that has liberal return policies and people waiting to answer the phone after two rings to cancel orders would also have higher prices. It's rather obvious. So if you want this flexibility, go to Best Buy -- and pay their prices. The rest of us like to have the option of paying less once we have made up our mind about what we want to buy -- and deal with the manufacturer in case of problems. All I want from a low-price mail-order store is low prices, fast shipping, and factory-sealed products. That's what I have gotten from Compuplus."

"Ordered an unlocked Motorola V600 cell phone, got confirmation of the order same day, next day it was shipped and received on time. I am mystified as to why others have problems with their shipments when mine went so smoothly. Shipping cost was a bit high, but there was no tax. I have nothing but good things to say.

EDIT - The return policy for this company is non exsistant. I had a minor problem with my v600 and they referred me to motorola for help. What a shame."

"Upsells shipping charge on the website. "Oh, it takes a couple days if you want the shipping price on the website" For $9 more, they'll make sure that overnight shipping actually ships out, and not "1-2" days. BS. "

"First of let me say that I have ordered quite a few things from Compuplus over the years and I've always got what I ordered, and in a timely manner. I cannot fault them on that. I can however fault them on their customer service, or to be more precise, complete absence of it.

I ordered a GPS device from them and before my credit card was charged I decided to cancel it. I phoned the company many times over a day and their customer service number was always busy. I also sent them several emails which received no reply. So now a day later I receive a notification that the item has shipped. I am not happy.

BTW, if your name is Becky Galan, Director of Customer Service for Compuplus, I want your job. It seems to comprise of coming in at 10am every morning, knocking the phone off the hook, and leaving for the rest of the day. What a life!"

"I've bought many computer peripheral items from Compuplus. They often have lowest price on froogle. I've always gotten the product promptly, at the price I expected. Recently, needed copy of invoice for a rebate on a gps system. Customer service was quite good. They are among my favorite discount online stores."

"To briefly summarize this review I was deceived and mistreated by COMP-U-PLUS. I never intend to purchase another product from them and I encourage others to do the same.


Here is my story:

I ordered three Logitech optical mice (MX300) from COMP-U-PLUS. I called them and asked them before purchasing if these products were new and in stock. Once assured that they had them in stock, I placed my order.

First of all, the shipping charges were ridiculous. They charged me eight dollars per unit where all three of the mice were shipped in the same box. Eight dollars for the entire package would have been more than sufficient. However, I decided to order anyway because I really needed the mice.

When the package arrived I began open the mice. However, after opening the first mouse I noticed that there was some glue residue left on the bottom of it. I figured Logitech must have forgotten to remove a label in manufacturing so I proceeded to clean it off with alcohol. During the cleaning process I discovered a piece of Velcro attached to the bottom. Sure enough this mouse was USED! Completely astonished, I looked carefully at the other boxes checking the seals. As baffling as a piece of Velcro attached to a new mouse was, these ‘new’ mice had broken manufacturer seals!

When I took the other mice out, they had ALL been USED! One mouse did not include the twisty tie as well as showing dust accumulation on the bottom. The mouse with the Velcro and strange residue on the bottom had significantly worn text showing extended use. The final mouse had mere dusting and the software package had been damaged.

It became readily apparent that these products were refurbished or used. At this point I wondered I had missed something from the website so when I revisited I found the following text:

“Please Note these items are new and sealed with Warranty from Logitech. Please note that the boxes may be slightly dented or torn.”

When reading this description I realized that my products did NOT match their description. My products were not ‘new,’ nor were they ‘sealed.’ A dented or torn box does not affect the performance of an enclosed product. Boxes are made to take a beating so the product you order arrives safely. However, an OPENED box DOES affect the product! This company had sold me a USED product as a NEW product. That is fraud.

I then proceeded to call COMP-U-PLUS customer service to see what they had to say. I have never personally insulted or been disrespectful to a representative from any company nor has any company ever mistreated me. However, in this scenario the representative I was speaking with raised her voice several times with me. Even though I was not directly insulted I did feel personally attacked by the representative. I was made to feel that everything was my entire fault and that their company engages in no such business and I was outright lying. Although these words were never directly said to me, the implicit nature of her dialogue was far from respectful.

I informed the company that I do buy both used and new products, but that I do not buy USED products for a NEW price. The representative said that she would arrange a credit-back for some of the money to compensate me for my loss. After that, I received an e-mail informing me that they will credit back a grand total of $7.50 to my account. I paid around $65.00 for the products (including shipping). That charge would not even cover the shipping of ONE of the units. I called them back and told them that price was unacceptable. I then proposed that they can credit me back $20.00 or that they would have to take all three of the mice back for a complete refund. I later received an e-mail offering me $11.00. Simply unacceptable.

At this point, I was tired of dealing with them so I called Logitech support. I told them my story and they allowed me to place an order for three new MX300 mice. This charge was somewhat more expensive than what I ordered from COMP-U-PLUS but well worth it. I was treated extremely well by Logitech and could finally place my order with peace of mind.

Everything is not over yet, but I imagine a good outcome is soon approaching. I ordered the products from Logitech, which have yet to arrive, and I have returned all three of the mice to COMP-U-PLUS. One honorable quality from COMP-U-PLUS is that they are giving me a full refund including shipping. However, if they didn’t I could get much more than that from a fraud investigation service. If COMP-U-PLUS fowls up with any of the credit back procedures, rest assured, I will submit yet another review here informing you of their faults.

I hope this review has been of help to you. This company advertised NEW mice but sold USED mice. I was deceived and mistreated by the fraudulent company and I hope future buyers will be weary of their troubles.
"

"Ordered a Casio Exilim EX-Z750 around midnight on Friday, received an email on Sunday, a tracking number on Monday, and the product in perfect shape early on Wednesday. Would order from again!"

"Ordered a Lexar 4GB CF card from compuplus. At the same time also ordered a digital camera, a SLR lens, and batteries for the camera all from different online venders. The Compuplus order arrived 3 days before any of the others did. Arrived in good condition and I had no issues. Would order certain items from them again although their raiting gives me some cause for concern."

"Prior to my order with Comp-U-Plus, I wish I had been aware of ResellerRatings.com

This is not a complaint about delivery, rather about ordering and contacting their "customer service" department.

After confirmation of the order, from them, I realized that I wanted to change my order and increase my purchase. I found out that their "Customer Service Department" is open 10am-5pm (Eastern), Mo-Fri.

Since 10am on the morning following the purchase, I have had continual busy signals at their number printed on their invoice. It is now, 11:30am, and the number is still busy!

I hope this isn't a preview of what I can expect from them. I'll give a follow-up, update as the story unfolds.

==========================

Well, the 99.9% assurance was a "wish". Of course, the unwanted material arrived on the 17th. I simply refused it to the UPS guy, and it went back to them.

The refund process took place yesterday, the 25th, so that part of it was prompt.

Only because of the miserable set up they have for cancelling or adjusting an order (before it could even have been flled!), I doubt I will do business with them again.

The prices are good; customer service leaves much to be desired.



"