"My first experience with Geeks.com will not be my last. I was very pleased with the camera I received. It was refurbished, but one look at it and you would think it was brand new. Not a single scratch or blemish. I will definitely order from them again(ordered off of E-bay, but will go directly through their web site next time). They also have great prices and shipping costs. The only small issue was that when I ordered I gave a PO Box and was not notified and asked for an alternate address. They shipped by Fedex and Fedex does not deliver to PO Boxes. Not sure how both Geeks and Fedex did not realize it was a PO Box. Was able to contact Fedex and schedule a pickup at their office. But other than that this was a very good experience."

"I recently ordered a Dell computer, monitor, mouse and keyboard from Geeks.com. I recieved it pretty fast. It cost me $60.00 for shipping. When it arrived I discovered that the keyboard and mouse were not compatible with the computer, and I had to buy a usb converter. Then I tried to get online with it through dial up and discovered that it did not have a modem inside. So I had to go and buy an external modem. Then spend 6 hours with tech support with at@t to configure the computer to get online with dial up. I finally got online. When I called tech support at geeks.com they were rude to me. I won't consider buying from them again and will not recommend them to anyone."

"Been doing business with geeks.com for many years now, always a pleasure.
Best deals on the web, look forward to doing business in the near future.
Thanks guys keep up the great work.
Mark Marshall"

"Ordered multiple products from Geeks on 11/22, received shipment on 25th (2 buisiness days!!!). Everything came in 1 oversized box well packaged and insulated. Unfortunately, one of the items was DOA. I was building a computer for a friend of mine to be picked up later on this week and couldn't wait for the RMA process, which was fully explained to the customer service agent. After 30 seconds on hold, I was told that a new item would be in the mail ASAP. The next day, the 26th, received email confirmation, after 2 apology emails, that my item had been shipped at 10:04 AM. Excellent customer service and follow through! Not to mention great prices. Thank you Geeks.com"

"Was needing gifts for a birthday and I checked my e-mail and Geeks.com was there! I checked out the site and shizzam! every thing I needed was there for a fraction of the cost for other sites I found home products and games,also electronics from A to Z very satisfied with the Prices and shipping is as fast as you need it! check it out today WWW.geeks.com"

"Update: I wish to revise my review. Computer Geeks said its a Microsoft problem and when I called them, they activated Windows. Everything we purchased from Computer Geeks works perfectly. I would purchase from them again! 5*'s

The only odd part was the entire PC was left on my front porch with no signature....fine. But the smallest piece, the video card required a signature so this was very delayed

So far it has NOT been a good experience at all with COMPUTER GEEKS. We purchased a new PC from them on November 8th 2008. After doing a LOT of research, we wanted a dual core DELL PC and Computer Geeks had some refurbished models with excellent pricing. We received an email from Computer Geeks stating the Dell Inspiron 531 model was in stock again...

http://www.geeks.com/details.asp?invtid=INSPIRON-531-1C

so we ordered it. The link clearly states that Microsoft Windows Vista home premium is included and already installed with this PC in this section...
General Features:
White and silver case exterior
Microsoft Windows Vista Home Premium pre-installed w/CoA
AMD Athlon 64 X2 4400+ 2.3 GHz processor

When we received the PC, it had MS Windows Vista home premium installed, but it appears to either be a TRIAL version or it has an invalid activation code....it keeps telling us we have 21 days to try another code, then 20 days, etc.

I have emailed Computer Geeks support 3 times and they don't respond at all.

Be very wary to order unless you don't want to use Windows ; ( "

"I ordered a 2.5 inch hard drive for fifty bucks and an enclosure for $5.50. The order was shipped in a timely manner and I received it in a reasonable time.

I received exactly what I ordered. The drive worked great, but the $5.50 hard drive enclosure was dead on arrival.

I wrote customer support asking what to do. I used their preformated correspondence screens because they do not give you an e-mail address. I never received a response of any kind. Since it was their screens, there was no way to save a copy of my note. (Cut and paste does not work for me.)

By reading their return policy, it looks like I would have had to pay return postage. That is about the same cost as the item. So, I have decided it is not worth the effort to continue.

I do not fault them for the part failure, but I did down rate them for the lack of customer support.

I do not think this is rip-off company, so I might buy from them again if the price were significantly less than elsewhere. I think this is one of those companies where price is a higher priority than customer service. That is ok if the price is right. Figure on some extra effort if something goes wrong.


Follow-up November 25th, 2008

I just want to confirm that they did give me a store credit today in an amount greater than the item in question. Obviously, they monitor their feedback and want to make the customer happy. Based on this goodwill gesture, I will try buying from them again. Hopefully they can work out the flaw in their customer support e-mail failure. "

"This is my third order in a relatively short period of time. So far - extremely happy!!! A great website with low prices - if you don't mind refurbished items (I am not afraid). Some of my items were made out of the US and have interesting instructions, but nothing I couldn't figure out.

My only negative is that the items ship FedEx Ground, and when you watch the Fed Ex Tracking, the arrival dates changes on an hour-by-hour basis. On Friday morning the tracker indicates arrival on Monday; on Friday afternoon the tracker indicates arrival on Saturday; Saturday the tracker indicates arrival on Monday again; and on Monday it indicates arrival on Tuesday. The package finally shows up Wednesday.

For someone like me who wants my stuff now, but is too cheap to pay extra freight charges (it's already $9 for a $5 item!!!!!), it's frustrating. It takes anywhere from 6-11 days for a package to arrive.

But I still love the website and give it a B++/A- rating!!"

"Good prices on harder to find things and great customer service. Very friendly and easy to understand customer service. I like when I call a company and the employees speak clear English and make sure they fully understand the problem. Thanks"

"I have ordered 3 times now from geeks.com and each time I have been very satisified! I got pre-order help on one order which saved me money, and had 1 item that didn't work, but a phone call and a replacement was on its way. Their prices are way lower than their competition and with the excellent service, in my opinion, you can't ask for more than that. I totally recommend geeks.com to everyone!"

"Prompt shipping, merchandise exactly as advertised, good value."

"No problems, no hassles, just good old fashioned service, as always from the Geeks. I will continue to do business with this company. Thank you Geeks."

"Geeks.com offers a wide range of products, while having some of the lowest prices you're likely to find. Add to it items which are more than just computer-based, and it is quickly apparent why I look to Computer Geeks whenever I am shopping."

"Excellent products, delivery, and friendly service.
5 stars..."

"Geeks.com is a very great website for making purchase on all computer parts needs. I had make lots of order and all the order work just fine only 32% of all my purchas doesn't go offen as I think, but geeks.com take care of all the problem for me just from a single call, and plus that even pay for me to ship back the oder. Geeks.com is the best, I am a computer development. I had build more then 300,000+ customzied system in the past years, most of all the system that I build is using geeks.com parts. They offer at a very discountable price and eve cheapper then the wholesales does

THANK YOU! nice making business with you."