"Everything was as described. The only problem was that the Bluetooth adapters were shipped postal service and not with the tracking number that was in the shipping list. Confusing and no follow up for the change."

"They sent the wrong item, wasn't even close. They did not provide complete instructions regarding return. Returned item is lost, probably somewhere in their "inventory control" room or in their "returned merchandise without proof of mailing" room, so I'm screwed."

"I urge people to not buy from these guys, because I bought an hp debranded desktop from them with 3 logitech mx518 mice and two of those mice did not work. I requested and rma with them, they sent back two mice that do not work either. It's like they have a box of bad mice and they just randomnly reach in to get two to ship out."

"Customer service, shipping/receiving needs improvement. Been waiting on 2 ordered parts that no one can seem to get me a good tracking # nor can tell if they have been shipped out. Tried to call, got put on long hold then 5 pm pst came up & everyone was gone. Ordered in the past, no issues until now. "

"I have been ordering from geeks.com for over two munts know and have had nothing but good thing to say. all my orders come in a timely maner and everything is packet good.

thanks Geeks.com love your site."

"I would really like to know what Geeks will say about my incident, since they seem to respond well in this public forum as a caring company. Yet, I have tried multiple times to get them to replace a defective "on arrival" laptop hard drive, and I never got a response.

As I have mentioned to them by e-mail, the hard drive that I received made griding noises when I plugged it in. This was obviously defective. I e-mailed them about 3 times regarding this, but they never responded. I have to wonder if their e-mail feedback system even works. After a no response, I gave up and decided to take it as a loss and to never do business with them again. I decided to write this today because they continue to send their promotional ads by e-mail, and I get upset each time I see their name.

September 19, 2008 -- This is in response to the commment by Geeks below. First, I never spoke with an RMA agent. They contacted me by e-mail after posting on this site. Second, I only had a problem with one of the hard drives that I received. Third, their response for not dealing with this is “Damaged items or missing parts / accessories not as advertised must be reported within 7 business days of receipt of product.”
They suggest that I deal with the manufacturer directly since it has been months ago that I purchased the item. What good is their customer service's e-mail system if they didn't get any of my messages from two different computers and at different locations?"

"I ordered a cord and a laptop cooler. I did received both of them on 9/12/08 but I also received another box with a hard drive and another cord. I immediately phoned Geeks and they told me they would have Fed-Ex email me a return label and to ship the 2nd box back. I was also told that I was not invoiced twice for the $25.49 and found I was. I expect a credit to my card once these items are received back. We are putting the box in Fed-EX on Monday-9/15/08. I have been totally satisfied with Geeks so far. I was recommended to go thru them by a friend of ours.

I will be looking for a credit to our account as I was charged twice-for the 2nd box which we did not order.

Thank you.

Deborah Collins "

"I placed a order for PC100 laptop memory. And the 1st and 2nd sticks have been bad. I have finally asked for my money back. I would to recommend to Geeks.com that they package there memory in a more secure package. Both sticks come in brown envelope with the memory sticks loose in a clear container."

"This company is going downhill quickly, due to its utterly poor Quality of Service.

I had been a loyal Computer Geeks customer since 2001 (7 years) and have purchased well over a thousand-dollars worth of equipment from them. I used to emphatically recommend them to others, even when they only had the old compgeeks.com domain name. So, what's the problem here? Look at all of the reviews on here... again and again "defective equipment" or "mishandled equipment" etc. Geeks.com can apologize all they want and offer refunds, but it will get old for any repeat customer, after a while.

My most recent incident was the purchase of a KVM USB switch with both manual switch button and keyboard hot key support. When the keyboard hot keys did not work at all, "Ali" from Computer Geeks told me that I was simply wrong. He tells me, in writing, that the description for this item "does not state hot key controls" (direct quote). Yet, as of today (9-10-08), three weeks after said incident, the product is STILL advertised explicitly on Geeks.com's website as: "It's hot-swappable and can be controlled by either the switch button or from your keyboard's hot keys" (directly quoted as of 9-10-08 from http://www.geeks.com/details.asp?invtid=MT-401UK&cat=NET).

So, first they tell the customer that he is dead wrong. This occurs only after my second email requesting help (I never did receive a response to my first email). Then, after they realize it is their mistake, a very aloof, one-line apology is issued. Yet, over three weeks later, they are still MIS-LEADING customers on their website with inaccurate advertising.

I specifically and explicitly stated no less than 3 (THREE) times in separate emails, that I did not want a refund. I rely heavily on this unit (though lacking the stated functionality) and cannot afford to return it at this time. Instead, I requested a correct item be sent to me or a credit for the difference in cost. So, after stating no less than THREE separate times that I cannot return this item until a replacement is on hand, what does Geeks.com do?? Fedex Return Shipping Mailer ISSUED!

So, don't bother contacting them if you run into problems. Their email response is limited to 1-liners and 2-sentence replies. From my experience, they do not properly read customer emails. They do not address customer concerns in detail.

Here is my last email to them (which was NEVER responded to). The only response I received to this email were notifications of Fedex Shipping Labels in reference to a “requested RMA number” which of course I never requested:

“This interaction with Computer Geeks Customer Service has been disappointing. Had this interface occurred with one of your major competitors, this incident would have been resolved and closed long ago. Yet, after approximately two weeks of email exchange, Geeks.com has yet to offer a practical and viable solution.

I have already expressed my dependence and reliance upon this USB KVM switch. It is currently deployed in a business context and cannot be removed/returned unless a replacement is on hand. This context also requires USB connectivity and therefore, excludes any legacy-interface standards such as PS/2. However, instead of offering real solutions, Geeks.com continues and repeats in offering non-resolutions to this problem (see replies below).

Rather than offering a real solution or even offering a reasonable credit to the customer's account, Geeks.com has left such suggestions at the customer's behest. Following which, requests for reasonable account credit have gone unanswered. Based on these interactions, the customer support provided by other vendors, such as Newegg.com, and the willingness to rectify company mistakes is ostensibly superior.

To reflect, this problem was not brought about by a) the customer, b) the shipping carrier, or c) a defect by the manufacturer. Rather, this problem occurred directly as a result of Geeks.com's inability to correctly and accurately define their advertised products. This Geeks.com incident still awaits a *genuine* resolution.”

Again, I never did receive an actual reply or response to this email. All I received were form notifications of Fedex Return Mailing Labels.

Therefore, my impression of this company, based solely on this incident with "Ali" (my previous experience had not been this bad), is that Geeks.com is not worried about Customer Support. It appears they are only concerned with Sales.

This review is limited to 5000 characters. So I can't go into further details regarding the way in which I was treated by Geeks.com during this incident. But I will end with this... when it comes to LISTENING to their customers and actually READING their customers' emails, Geeks.com receives a grade of F.

I do not understand how this company intends to compete with other major online computer vendors, based on this experience.

9-15-08 UPDATE: I spoke to Peter G. today, and he expressed regret concerning this incident. He said they are looking into how this occurred and how they can prevent this in the future. Due to his persistence in apologizing for this mishap, I plan on giving this company a second, honest opportunity. Accordingly, I plan on shopping at Geeks.com in the future. Thank you, Peter, for your considerable courtesy and concern in addressing this incident."

"After following instructions on their invoice for requesting an RMA, I sent them the required email. 4 more emails and an entry directly through their website, and nearly 2.5 weeks later, not even a peep back from them. This is horrible, horrible, horrible customer service. AND I'm NOT a first time customer! I bought from them before. I even warned them I would go to this website and write them up! The MP3 player was crap! A crummy foreign piece of junk with unreadable instructions and awful software that just locked up both of my laptop and desktop. Clearly, they just don't care. Phooey on them. They just took my money and rolled up into a ball. Stay away from these people!"

"I have made a few personal orders with Computer Geeks (Geeks.com). Of these, 2 orders had errors that were relatively minor, in that what arrived was not fully consistent with the product as described on the respective products' home pages. For example, the most recent error included the absence of 2 system power cords and receipt of a 2- as opposed to a 4-port KVM Switch as ordered.

My problems, both recent and past, have been addressed and resolved to my satisfaction. As with my past [customer support] experience, the telephone 'wait' time was reasonable and all Geeks staff were courteous, cooperative and fully commited to the quick resolution of my issues.

Geeks.com has fair and competitive pricing. The website is well-designed, easy to navigate and, as would be expected, provides a variety of secure means for payment.

While shipping rates are arguably 'pricey' - somewhat offsetting the benefits net from their competitive pricing - it remains that if you can tolerate the potential of minor glitches and any associated delay time to resolve them, then I recommend giving strong consideration to doing business with them. Overall I am satisfied with Geeks.com and continue to give them my business. Given their behaviors toward me as a customer they have proven worthy of being among the first vendors I consider when in search of electronic products.

Within the context of that which I have described, I suggest that if you give Geeks.com a try you may soon consider them to be your vendor of choice. I believe that their large base of categorized product offerings, ease of shopping, competitive pricing, secure payment options and level of customer service will render this a virtual certainty.

Overall Grade: A (92%)
"

"STAY AWAY FROM THIS BAIT AND SWITCH COMPANY!
i ordered a linksys wrt600n wireless router and they sent me a refurbished model. i ordered a new model for 152 dollars. i can get refurbished for 119 anywhere, nice scam... ohh btw watch out for the restocking fee they charge of 15%.

this company is one of the reasons best buy and other big profit companies will stay in business.
scammers!~

*****ok, i sent the router back with a rma and they are stating they will waive the restock fee. i will get back with you all and let you know how my experience ends up. honestly, i didnt expect a responce, so i am holding out to see what happens. i am actually happy to see they are responding, we will see =)."

"I ordered a USB to SATA/IDE w/OTB and received it very quickly. But, after trying it out on several computers, different OSs and multiple HDDs, I concluded that it must be defective. Busy as I am, it took me quite a while to troubleshoot and finally contact Geeks with my problem. However, without question, they immediately replied, sending me a new unit. This is the kind of customer service that wins customers for life. You can bet they are on the top of my supplier list."

"The two 750gb disks I ordered arrived promptly but they were labelled "Certified Repaired HDD". I was expecting brand new drives. This is unacceptable since I need utmost reliability on my drives as I process a large volume of photos daily.

Unfortunately, I noticed the "repaired" label after I had brought the drives overseas already to install in my NAS so it is difficult to return.

I have contacted Computer Geeks and they worked patiently with me to arrive at a win-win solution.

Mistakes do happen even for the good companies. But I think the true test for an exceptional company is how they recover from such mistakes. Computer Geeks has earned back my loyalty.

Kudos!"

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