"The items arrived exactly as described . Some of the items were not available at the time of payment. I received a call from Erica advising such and went to the site to choose replacements. The site is well organised, e-mail are answered quickly, calls are ver courteous, products are in excelent condition! For now I am very satisified. Will be a returning customer!"

""

"Purchased a laptop, found out it was refurbished, refused shipment, they are tyring to charge me a restocking fee. So far their customer service has been very bad. I called in to ask for help with refusing the shipment and they created an RMA (which is essentially a flag for charging a restocking fee). I never asked to return the product, I never asked for an RMA, I never signed for the package, it never came into my house."

"los articulos llegaron a tiempo y en buenas condiciones, comosiempre geeks siempre cumple tanto en el envío como en los artículos que vende, soy cliente desde el año 2005 y no tengo queja alguna, cuando he tenido que devolver algún artículo me ha sido cambiado o se me ha hecho el reintegro"

"This item came DOA. Geeks took very good care of me and the problem. They are the best ! I have bought many items from them as I am in the computer business. I will buy from no one else."

"I bought my husband a Compaq iPAQ 3650 on 07/15/08, & we got it on the 17th. Unfortunately, it wouldn't hold a chrg. When I explained the unit's issue to the tech support rep, Ali, he had arrangements for the return of the PDA for either repair or replacement @ their warehouse completed w/i 10 minutes. He'd setup a FedEx call tag to p/u the original pkg the next day @ our convenience. But, FedEx caused a one day delay, by missing Friday's p/u, but they were back 1st thing on the 21st. The Geeks staff kept us up to date every step of the way via email to earn an A+ in communication & follow through; they stood behind their product. So, without a doubt, not only would we purchase from them again, but we absolutely would recommend them to friends & family w/o reservation. Thanks guys, Lisa"

"This is a very negative review of a very positive company. The situation is almost unbelievable, but computer software bugs can make almost anything happen. Because of this, the major problem in my mind was with the company's response to the problem, besides putting in some sort of processing update with such major problems.

Some background is very important to understand this. I separated from my wife and moved to a new state in May, 2008. I got a new checking account and credit card from the same bank. The account information and address was all new. I use Roboform (U3) to fill in my personal information, so the personal information was correct.

I ordered a DVD player with my new credit card to be shipped to my new address. The credit card that I did not have at my old address. Geeks.Com somehow overlaid the new address with my prior address where I used to live. Even their invoice shows the old information.

Now, I did not review the confirming email for the shipping address. I did not have Internet in my new home then and was logging on from a coffee shop every day. Whether my attention was pulled away then or I just missed it, I don't know but it did show my old address and I missed my chance to catch the problem and fix it then. I accept full responsibility for that.

When I did not receive the player after three weeks I contacted Computer Geeks. I spoke to a CSR and a supervisor. I found out then that it had been shipped to my old address and was finally able to convince them that the error was on their end. I asked for a new player or a credit to my account. They would not do that. They would only send me a return label and set up an RMA for me to forward to my wife in hopes that she would return the player from our old home. She would have to take it to Fed EX, though. "No special handling or pickup was possible". She did not return the player.

I called again to try to get a credit or special pickup. The CSR who I talked to would not transfer me to a supervisor or manager or anyone else. He did agree that they made the error and not my bank, as the supervisor did on the previous call. I spent about half an hour on the phone trying to get past this male person (to be polite), but no luck. He assured me that he knew everything about how the company worked and that even the president of Computer Geeks could not arrange special shipping or for a refund of my money. No matter how I tried to reason with him, and I was calm and rational during the whole process, he would not accept that he might not know everything. The blind assurance of youth, I assume. I have worked in the corporate world for almost 30 years in positions of responsibility over projects, people and budgets and have learned differently.

I told him that I would challenge the charge. He told me to do what I needed to. This is the most blind customer service that I have ever received. He was polite during the whole conversation, but totally rigid and uncompromising.

I finally have the DVD player now. I went up and got the last of my things this past weekend, but I almost wish that I wasn't so patient and waited so long. I should have taken it to the challenge stage because companies don't turn to change without learning the hard way, I've found.

There you have it all. I had dealt with Computer Geeks for many years. Since 2003 in fact. If I deal with them again, I will definitely check my invoice address, lol."

"They have a form for all the countries, but they do not accept international credit card neither Paypal. Only they accept wire transfer and Geeks.com charges 20 dollars more.

Two days waited and my order "Processing". I wrote a mail asking which was the problem with my credit card (Mastercard), and was ignored completely. Then I made an international call and I canceled my order.

They violate the terms of privacy, because they share the information with "Reservation Rewards", this company is a scam.

---
This is an updating of the last mail of the company and my answer (Simply the Mister Kristopher lied publicly):

> According to the notes in your order, you contacted us on
> 7/31/08 and requested that we cancel this order. This order
> will not be processed.

That is something that both know since the principle:
http://www.resellerratings.com/s2103/c397592.html#comment397592

And by that reason I know that they speak Spanish.

> You will be required to pay by wire
> transfer in order to purchase from us. Thank you.


It is supposed that Geeks.com would accept credit card or Paypal, but now I see that was an expense of time to speak with you.

Its comment in Resellerratings.com was a false one.

Goodbye and thanks for nothing."

"I ordered four hard drive cradles for my lab. They came in a different color than ordered but that was ok. I had one bad cradle in the lot and they were very prompt to offer to replace the item. The price was excellent. I will definitely be using this company again. "

"I ordered over $600 worth of hard drives and misc items.

I received the shipment promptly in a big box.

I opened the box and one hard drive was loose. This normally wouldn't be a problem, but there was no extra packing material except for some 'slotted' hard drive slots at the bottom of the bag.

Since I purchased a lot of hard drives, they will take some time for me to test to see any are defective, except, there is one so far!

I ordered a brand new 320G Toshiba 2.5".

It came in an anti-static bag- that was cut open already!! I thought that was strange, but let me test this out anyway.

The drive not only does not work 100% it also makes loud noises.

I understand DOA happens, but what upsets me the most is that I payed for a NEW item, and instead, received something that was OPENED -AND- DAMAGED.

I contacted Geeks immediately and the first person I spoke to did not understand my frustration and kept talking about 'tech support' and that I should return it so their 'tech' department could look at it and then replace it, IF, deemed necessary.

I called again today, when the Incident email I received from them described the problem as "JUST MAKES NOISE"

I spoke to a lady and explained to her WHY I was upset and she 'updated' the incident description.

If the people in charge at Geeks have no idea of the problems that are going on, how can any of this be fixed?

I initially asked for a exchange, but after the poor attitude from the first person I told him I wanted a refund instead.

I have about 7 other drives to test, let's hope I don't have the same problems with them!"

""

""

"I received the rest of my order on July 28. It had everything I ordered except an "Advanced Wrist Blood Pressure Monitor" had been substituted for a "Compact Digital Camera Accessories Kit". I emailed inventory control, per the instructions on my receipt, but I have not gotten a reply yet. I feel sure that I will hear from them since the monitor cost a lot more than the kit I ordered. If not, I will be able to check my blood pressure each time I log onto Geeks.com web site."

""

"After many years of working with Geeks.com, I am terminating my use of their site. My last order was for a 32” LCD TV with DVD player. When received, the picture on everything, including DVD playback, looked like Japanese animé – cartoonish. When I finally got in touch with support, I was given an RMA but told I had to pay for the shipping myself.
I returned the TV (~$200 shipping) and, after raising a large fuss, was shipped another TV which also has issues. Now they won’t even consider any support.
This vendor did not return emails, even when submitted on their own site. (By the way, their comments and email links on their site do not work when you try to submit. As of 7-29-08)
While Geeks gives pretty good deals, I don’t think I can justify continuing working with them after throwing away close to $1000 on bad product. It would take an awful lot of GREAT deals to make up that kind of loss. They have lost my business as well as anyone’s whom I can convince of the problems."