"I am very satisfied with the service afforded me from Geeks.com even though I received my order quickly it had a broken component. After contacting customer service to inform them of the issue they refunded me the cost of replacing the component, the whole transaction was smooth and pleasent. "

"This is a horrible place to do business. We are getting bad items. This invoice is for a factory refurbished 500 gig HD. I thought it was working until I configured it as a raid 1. I got the blue screen of death. This never happened with my primary HD. I am going straight to seagate. The reason is we also got a dvd/vhs combo within the last 3 weeks. It was bad. The dvd drawer wouldn't open and you couldn't fit a vhs tape into the unit without force. The channels and menus scrolled uncontrollably. We sent it back, paying for shipping. We got another one. It is a bad unit. The channels still scroll uncontrollable intermittantly. I wasted 3 dvds because I couldn't control the menu, wheel of fortune style. Beware of this company. I could have went thinking my HD was ok, until I needed a good backup. I will have to consider my options with this company as they claim a no refund policy. Although their ads do not say buy as is. I will explore this dilemma. After Note: This matter was resolved after speaking to a representative agent. We are satisfied with the end result, but will not be doing any further business with this site."

"A problem with a refurb item was handled immediately and to my total satisfaction. Once again Geeks rules."

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"My computer came pronto. I was anxious to get it up and going for my husband. Everything seemed to be going well, until after the installation of the software. I got the blue screen of death, and that's literally what it was. Death! I called the manufacturer to see if there was a fix for the problem. He had me try something, and when that didn't work, he said it was a computer problem. He suggested I call the place where I bought the computer.

I did, and Geeks was trying to be very accomodating. They offered a refund, but what I wanted was a replacement. Since the item was shipped from the manufacturer, they don't have any on hand. So, now I have to wait until Monday to contact the manufacturer to see what can be done. It looks like I'm going to have to pay for the shipping to get it there, which doesn't seem to me like I should have to, but if I don't, I won't have a working computer.

I will have to update this sometime during the week to let you know what happened."

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"I ordered an IPAQ 3650. It arrived without manual and without CD. I was told that I could send the item back and would be reimbursed for the item and for the expense of shipping it back. I found the software on the internet and decided to keep the item. I next discovered that the battery would not hold a charge, so I called technical support. I was told to ship back the item and I would get a replacement. I just was informed that there was no replacement, so I was reimbursed the cost of the unit, but shipping the item back to them will not be reimbursed. Make sure you really want the item when you buy it, and are willing to pay for shipping it back when you find out it's broken.
Computer Geeks was very quick to resolve the matter. Within 24 hours I received an apology and a refund for shipping. Thank you Computer Geeks.
Final note: 24 hours after I was told I could not get a replacement, I found an identical pocket pc for sale on their website - $ 20 more expensive. I can't help but feel that they replaced my battery and then put it back on sale - with the expensive to fix it included in the price."

"Purchased an mp3 touch screen player, the proceess was quick and I received my defective mp3 player very fast.
Customer service was helpful and most of my money was credited to my card, -$7.00 for shipping cost.
The product was an open item (purchased new)
Some parts were loose and unprotected, (the mp3 player and other chock sensitive parts were sufficiently protected, (loose items in the box were not chock sensitive)
The unit was defective and only a few functions were operational, the touch screen did not respond to most commands.
It seems that the rule is, when the custumer receives a defective product, even when the item was not in accordance with the purchase agreement, the customer must pay for the shipping cost one way.
$7.00 It's not much, but it put's blame on the customer, it makes the difference between costomer service and good customer service.

I suppose that the lesson here is that the customer must take a chance when placing an order at geeks.com

P.S. took the time to write this review for the principal not the money.
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"Very nice customer service. They paid shipping to return the item. Gave full refund. No hassles!"

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