"I'm so glad I found this site, my contacts are regularly $188 on another site and $ 80 less on this site. Super happy "
"My insurance is not available for direct billing "
"My usual contact lenses which I have ordered from contacts express for years are now more expensive AND there's $25 added for shipping and 'processing'. This will be my last order. Thanks but no thanks. "
“Thank you for your feedback. We’re sorry to hear that you’re unhappy with the recent pricing and shipping costs. We will review the discount codes and shipping charges to see how we can address your concerns. Our team will reach out to you shortly to assist further and discuss possible solutions. Thank you for giving us the opportunity to improve.”
"Easy to reorderwhen needed They dont send alot of emails which I appreciate like some companies. Fast and convenient. "
“Thank you so much for your fantastic review! We're thrilled to hear that you find our service great and easy to use. It’s awesome that you appreciate our approach to communication, and we’re happy to provide a fast and convenient experience for you. Your feedback means the world to us!”
"The discount offer was great."
"Always good and always delivered well.
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"So easy to use, especially with applepay"
"Delivery has been very fast and I have used these lenses with great satisfaction for years. My eyes are never dry no matter how long I wear the lenses."
"Order info required extremeconfusing..prefills multiple orders which are difficult to revise..the 20 % discount is a joke after handling and shipping fees applied."
“Thank you for your feedback. We’re sorry to hear that you’re unhappy with the recent pricing and shipping costs. We will review the discount codes and shipping charges to see how we can address your concerns. Our team will reach out to you shortly to assist further and discuss possible solutions. Thank you for giving us the opportunity to improve.”
"Easy shopping and great competitive prices. My new source for contact lenses"
"My package always comes fast and is reliable!"
"I received a promotional email for 15% off my order since I have ordered from Contact Express in the past. My total was going to come to $151.30 with my applied discount. However, I decided to do a quick google search to see if any websites had anything cheaper. The advertisement for my contacts, much cheaper was actually displayed through the same company! I ordered them through my work desktop for the online promo price of $139... why they would send me a "promo" email for much less savings is beyond me.
I also had issues with a glitch at checkout."
“Thank you for your feedback. We understand your frustration with the discrepancy between the promotional email and the online offer. Our website often features different deals and promotions that may not be included in our email campaigns. If you need further assistance or have any questions, please let us know, and we’ll be happy to help.”
"Fast Shipping! Good products. Good prices. Thanks a lot :)"
"Everything is easy and I'm happy."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found everything easy and are happy with your experience. Your satisfaction means the world to us! Looking forward to serving you again!”
"Fast, competitive pricing and efficient service"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had such a great experience with us. Being Canadian and providing fast, competitive pricing while ensuring efficient service is what we strive for every day. Your support means the world to us!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback. Since direct billing is not available for your insurance, we can provide an itemized receipt that you can use for a manual claim. Please let us know if you'd like us to send this over, and we’ll arrange it promptly. If you have any other questions or need further assistance, feel free to reach out.”