"Quick, easy, and hopefully fast shipping! "
"Pricing was really good and ordering was very easy. Thank you!"
"I have ordered contacts from contact express for a few years now I would say since 2015 and I’ve never seen such a big increase in the price of contacts. I used to pay $75.00 a box now it’s upwards to $155.00. Why is there such an increase. Also stop sending me these crappy cheap “Kitt” sunglasses I didn’t ask for them they’re crap quality and ugly. Maybe offer free shipping instead of the **** sunglasses. If I want a nice purse sunglasses, I will order them through an actual sun glasses store."
"efficient and fast. I ordered my contacts in less than 5 minutes"
"Fast, on point and easy to reorder."
"Took me 5 mins to re order super simple and convenient."
"I got a lit of discounts and free shipping"
"Doesn't bill Pacific Blue Cross directly"
"they are expensive to purchase and you always tempt me with the 30% when u know i cant get it as a repeat customer"
"Had to log out and back in when trying to complete transaction. Kept getting code invalid issues"
“I'm sorry to hear about the trouble you experienced with the code issues during your transaction. It can be frustrating to deal with login problems, especially when you're trying to complete an order. We appreciate your feedback, as it helps us identify areas for improvement. If you continue to have issues, please reach out to our support team so we can assist you further and ensure a smoother experience in the future. Thank you for your understanding.”
"Other sites were extraordinarily difficult to use. "
"So far so good. Thanks for the cheap prices. First time ordering from thos company. "
"Easy to input and follow the steps"
"I looked like I had a discount, but they took it away as I am not a new customer."
“Thank you for your feedback. We understand how frustrating it can be to expect a discount and then find out it's not applicable. Our promotions can sometimes be limited to new customers, and we apologize for any confusion this may have caused. We appreciate you bringing this to our attention and will work on making our terms clearer. If there's anything else we can assist you with or if you have further questions about our services, please let us know.”
"It was a bit glitchy getting through checkout. Entering the Canadian billing address didn't work. Billing still wanted a zip not a postal code.
The chat person recommended to NOT showing two different addresses.
So I went back and then back in again and did not select the box for a different billing address and it got through.
Chat was very quick to come online and resolve the problem.
Thank you. Glad I can use the U.S. shipping while in School in the U.S.
"
A rep from Contactsexpress.ca, KitsAndreaM, has responded:
“Thank you for your continued loyalty to Contact Express over the years. We completely understand your concerns regarding the price increase and sincerely apologize for any confusion.
After reviewing your recent order, we noticed that the price difference is due to a change in the brand of lenses you selected. The new lenses are from a more premium brand, which comes with a higher cost. If you'd like assistance with exploring more affordable alternatives, we’d be happy to help you find an option that best suits your needs.
Regarding the complimentary sunglasses, we appreciate your feedback and apologize if they didn’t meet your expectations. We will certainly take your suggestion about offering free shipping into consideration.
Thank you for sharing your thoughts, and please don’t hesitate to reach out with any other questions or concerns!”