"Easy, fast, great customer service!"
"Intuitive website. Very easy to use. Quick process."
"I had to reload the page to order 2 different kinds of contacts, there was no return or continue shopping option."
"Was happy to claim benefits during purchase "
"Annoying to have to re enter my address when I clicked reorder directly from the last orders email "
"I have been using this company for quite some time now to order my contact lenses and have always been satisfied.
I dropped 1 star because sometimes delivery is not as quick as promised."
“Thank you so much for your wonderful review! We're thrilled to hear that you've been consistently satisfied with your contact lens orders. Your loyalty means the world to us! We appreciate your feedback regarding delivery times and are constantly striving to improve our shipping process. We're excited to continue serving you and making your experience even better!”
"Quick and easy lots of options to choose from"
“Thank you so much for your positive feedback! We're thrilled to hear that you found our service focused, quick, and easy with plenty of options. Your satisfaction means the world to us, and we can't wait to serve you again!”
"I will be honest and think you can do better. Online deal of $69.99 vs Hello discount and re-ordering. Adding processing fees and extra shipping isn’t fair."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Went to a store front. I got quoted $500+ for these frames with lens. Only $181 on this webpage. Much better price "
“We are thrilled to hear that you found such a fantastic deal on our website! It's always our goal to provide you with the best prices possible. Thank you for choosing us, and we appreciate your feedback! Enjoy your new frames!”
"I have tried to change my billing information several times, with no success"
“Thank you for your feedback. We're sorry to hear that you’ve had difficulty changing your billing information. We’ll be reaching out shortly to assist you with this issue and ensure that your information is updated correctly. We appreciate your patience and are here to help!”
"after completing all the insurance information, got an error message at the end that the carrier was not found. attempted multiple times and still not sucessful. This new feature wasted my time."
“Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the insurance claim process. We’re currently looking into the issue and will reach back out to assist you further. Your feedback is valuable in helping us improve, and we appreciate your patience as we work to resolve this.”
"I like the simplicity, I like the price for my contact lenses, the shipping is always fast, so far, satisfied "
"easy to order online and fast delivery. exactly what i wanted!"
"Easy to reorder . Easy to pay. "
"Super easy to find and order what we needed! "
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback. We understand how frustrating it can be when an old address is auto-filled, especially when you expect a smooth reordering process. Your experience is important to us, and we'll certainly look into improving our system to prevent this from happening in the future. In the meantime, if you have any further issues or need assistance with your address details, please let us know.”