"I received quickly my order. It was exactly what I expected"
"The ease of re-order is fantastic! "
"Once you upload your prescription it is soooo easy to keep ordering. Love this site and their products."
"In the past, this was easy. I now have to pay with Apple Pay or PayPal. I won't use PayPal and was able to use ApplePay. Not everyone has that luxury. I couldn't get beyond your address/shipping screen for some time until I realized that I had to update my address to add the Country. It finally worked, but was a bit frustrating as the screen wasn't intuitive.
Also, I find your multiple pricing schema for exactly the same item disturbing. I am a frequent buyer, and I can always get a cheaper price by doing a google search and going to that result. "
"not very user friendly! Checkout should be easy and linear"
“We're sorry to hear that you found the checkout process confusing. We strive to make our platform as user-friendly as possible, and your feedback helps us identify areas for improvement. If you have specific suggestions or if there's anything we can do to assist you further, please let us know. Your experience is important to us, and we're here to help.”
"Quelques clics pour commander et les prix sont super bon "
"Some reason my usual order is now $40 more than what I used to pay last year. $40 is pretty crazy"
“Thank you for your feedback. We make every effort to remain as competitively priced as possible, while still allowing for the best service and quality.
As a previous customer, you have established a certain level of trust with our company, and should know that we are a reliable source for all your future contact lens needs. As an additional effort to maintain our relationships with our existing customers, we guarantee the lowest prices. If you find a lower price through another online retailer at the time you are ready to place your next order, contact us, we will match it.
We would sincerely appreciate the opportunity to serve you again.
”
"Easy to navigate and best prices. Recommend!"
"Super easy to reorder, fast and efficient "
"this is a huge headache, thanks to this website this is honestly pain free. Great website. Amazing price ranges and options. Love you "
"Very convenient that I could claim my order directly, website designed clear and easy to use "
"The best price I have found for my lenses, plus free shipping!!"
"I am very happy. I needed contacts fast and my optometrist told me I have to wait one month before I can order. This was no problem since I have my RX and was able to type it into Contacts Express and order immeditatly. Thank goodness for services like this. The contacts were also significantly lower prices than what my optometrist offered sell me the same brand for. I will only ever order contacts from Contacts Express in the future. "
"Very good experience. Wide choice of products "
"That was really easy to navigate through the website and place my order. It took me less then 5 minutes."
A rep from Contactsexpress.ca, KitsAndreaM, has responded:
“I understand your frustration regarding the recent changes in the checkout process and pricing inconsistencies. It can be particularly challenging when familiar systems change and become less intuitive. Your feedback about the need for clearer instructions on the address/shipping screen is invaluable, and we will take this into consideration for improvements.
Regarding the multiple pricing options for the same item, we strive to offer various promotions and discounts, but I can see how this may lead to confusion. I appreciate your loyalty as a frequent buyer, and your concerns will be addressed as we work to enhance the shopping experience. Thank you for sharing your experience with us; it helps us make the necessary changes.”