"Fast, on point and easy to reorder."
"Took me 5 mins to re order super simple and convenient."
"I got a lit of discounts and free shipping"
"Doesn't bill Pacific Blue Cross directly"
"they are expensive to purchase and you always tempt me with the 30% when u know i cant get it as a repeat customer"
"Had to log out and back in when trying to complete transaction. Kept getting code invalid issues"
"Other sites were extraordinarily difficult to use. "
"So far so good. Thanks for the cheap prices. First time ordering from thos company. "
"Easy to input and follow the steps"
"I looked like I had a discount, but they took it away as I am not a new customer."
“Thank you for your feedback. We understand how frustrating it can be to expect a discount and then find out it's not applicable. Our promotions can sometimes be limited to new customers, and we apologize for any confusion this may have caused. We appreciate you bringing this to our attention and will work on making our terms clearer. If there's anything else we can assist you with or if you have further questions about our services, please let us know.”
"It was a bit glitchy getting through checkout. Entering the Canadian billing address didn't work. Billing still wanted a zip not a postal code.
The chat person recommended to NOT showing two different addresses.
So I went back and then back in again and did not select the box for a different billing address and it got through.
Chat was very quick to come online and resolve the problem.
Thank you. Glad I can use the U.S. shipping while in School in the U.S.
"
"Frais de shipping trop élevés"
"First site to pop up on a search, guaranteed lowest prices, fast service. "
"It would be nice if Manulife would be listed into your insurance and I need to avoid claim by myself."
“Thank you for your feedback. We understand the importance of having comprehensive options for insurance providers like Manulife. Your request for inclusion is valuable, and we will take it into consideration as we work to improve our services. If you have any specific concerns about claims or assistance you need, please feel free to reach out, and we’ll do our best to help you.”
"After being solicited with a promo code about items left in the cart, I went to purchase at the new solicited price and the price CHANGED at the last second. Seriously doubt if I'll buy from Contacts Express again"
“Thank you for bringing this to our attention, and we sincerely apologize for the frustrating experience with the price change at checkout. This is definitely not the experience we want for our customers. We are looking into the issue and will contact you shortly to help resolve this matter. Thank you for your patience, and we appreciate your feedback!”
A rep from Contactsexpress.ca, KitsAndreaM, has responded:
“I'm sorry to hear about the trouble you experienced with the code issues during your transaction. It can be frustrating to deal with login problems, especially when you're trying to complete an order. We appreciate your feedback, as it helps us identify areas for improvement. If you continue to have issues, please reach out to our support team so we can assist you further and ensure a smoother experience in the future. Thank you for your understanding.”