"Great deals and easy to buy/pay. Always reliable and fast shipping. Takes the hassle out of ordering contacts!"
"Too expensive! Your profit margin must be ridiculous at our expense. And the ‘processing fee’ is just angering your customers. A $20+ processing fee?!?? What an absolute joke. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"VERY VERY VERY VERY VERY NOICE"
“Wow, thank you so much for your enthusiastic review! We’re thrilled to hear that you had such a fantastic experience. Your excitement truly makes our day! We can't wait to serve you again!”
"I had an issue during checkout, and the company was quick to resolve it, and make it right.
Thanks!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Kept getting coupon code but the doesn’t allow it for reasons x, y, z
Says price per box is less than they charge but doesn’t say it’s less if you buy 2 or more.. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
”
"I was able to order my contacts quickly and easily and set up autoshipping! I dont have to worry about running out or having to remember to reorder"
“Thank you so much for your amazing review! We’re thrilled to hear that you found our site easy to navigate and that your ordering experience was quick and hassle-free. Autoshipping is such a great feature to help you stay stocked up on your contacts without any worry! Your satisfaction means the world to us, and we can’t wait to continue serving you!”
"Fast and smooth with great discount."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service to be express and smooth, and that you enjoyed the great discount! Your satisfaction means the world to us, and we're excited to continue providing you with top-notch service. We appreciate your support!”
"Easy order process. Smooth transaction "
“Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service and found the ordering process easy. It's fantastic to know that your transaction went smoothly! We truly appreciate your feedback and look forward to serving you again soon!”
"Very easy to order with direct billing."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service to be very good and the ordering process easy. Direct billing is designed to make things convenient for our customers, and we're so glad you experienced that. Your satisfaction means the world to us!”
"Glad to get next day contacts ! Really hope they come in in time !! "
“Thank you so much for your fantastic review! We’re thrilled to hear that you found our service easy and efficient. Your satisfaction means the world to us, and we can’t wait for you to receive your order!”
"Not thrilled that you make PayPal the default and one has to figure out how to pay by credit card."
“Thank you for your feedback. We’re sorry for any confusion you experienced during checkout. The option to pay by credit card is available on the next page at checkout. We appreciate your input and will review the process to make it more intuitive for our customers. If you have any further questions or need assistance, we're here to help! ”
"The welcome coupon automatically applies, so once you get through the hassle of inputting insurance info, address, payment info etc., it then nullifies the insurance claim because the coupon doesn’t apply for returning customers. Really frustrating to have to do the entire process over again - this needs to be fixed customer service. "
“Thank you for sharing your experience with us. We apologize for the frustration you encountered with the coupon application process. To make it easier, we recommend signing into your account before starting your order. This way, your address and other details will auto-fill. We understand how inconvenient this was and appreciate your patience. Our team will reach out to assist you further and ensure a smoother experience moving forward. Thank you for your valuable feedback!”
"HELLO code was not valid for returning customers....only new customers....makes loyalty feel devalued"
“Thank you for your feedback. We apologize for any frustration caused by the HELLO code being limited to new customers. We value your loyalty and want to ensure you feel appreciated. We also offer similar discounts specifically for returning customers, and we'd be happy to assist you in finding the best deal. Our team will reach out to help you with this, so you can enjoy savings on your next order. Thank you for being a valued customer!”
"This is the third time after I have ordered contacts from this site I get told after the fact they are on back order.
I will use another company going forward."
“We sincerely apologize for the repeated delays you've experienced with your orders. Please note that some prescriptions may not always be available in stock and ready to ship immediately, which can occasionally lead to back orders. One of our team members will reach out to you shortly to assist with your current order and find a solution. We appreciate your feedback and will work to improve our processes moving forward. Thank you for bringing this to our attention.”
"Simple fast site just waiting on order"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site quick and easy to use. We can’t wait for you to receive your order! Your satisfaction means the world to us!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Wow, thank you so much for this fantastic review! We're thrilled to hear that you found our service fast, affordable, and hassle-free. It's our goal to make ordering contacts as easy as possible for our customers, and your feedback inspires us to keep delivering great deals and reliable shipping. We can't wait to serve you again soon!”