"This is the third time after I have ordered contacts from this site I get told after the fact they are on back order.
I will use another company going forward."
"Simple fast site just waiting on order"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site quick and easy to use. We can’t wait for you to receive your order! Your satisfaction means the world to us!”
"Great savings! I love getting free sunglasses or treats in the box.
Easy to navigate website and re-order. Great customer service. You’re the best, contacts express! "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love the extras we offer and that you're enjoying the great savings! It's fantastic that you find our website easy to navigate and appreciate our customer service. We're so grateful for your support and are excited to keep providing you with the best experience possible!”
"Super simple to re-order. Thank you."
“We’re thrilled to hear that you found the re-ordering process so simple and easy! Your satisfaction means the world to us. Thank you for taking the time to share your experience!”
"very user friendly site and easy to order process. For standard shipping it seems pretty fast as well! "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website user-friendly and the ordering process easy. It's great to know that our standard shipping is meeting your expectations for speed too! We really appreciate your feedback and look forward to serving you again soon!”
"Experience every time i’m so happy"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you've had a good experience every time. Your happiness means the world to us, and we can't wait to continue providing you with top-notch service!”
"I find the price of the lenses, even after discount too high. I didn't have time to shop around this time, but I know other sites were 10% lower from prior research."
“Thank you for your feedback. We value your business and want to make sure you're completely satisfied, so a team member will be reaching out to discuss available options and how we can assist you further. Your satisfaction is important to us, and we're here to help.”
"I haven't received my order, but online ordering was quick n easy"
“Thank you so much for your amazing 5-star review! We’re thrilled to hear that you found our online ordering process quick and easy! We can’t wait for you to receive your order and hope you love it just as much. If you have any questions or need assistance, feel free to reach out. Happy shopping!”
"I needed contacts fast, and Contacts Express did the job!"
“Thank you so much for your fantastic review! We're thrilled to hear that we were able to provide you with your contacts quickly. Your satisfaction is our priority, and it’s wonderful to know we met your needs. We can't wait to serve you again in the future!”
"I been using clearly contacts for about a year now. They have fast shipping and great service!"
“Thank you so much for your fantastic review! Fast shipping and excellent service are what we strive for, and it's wonderful to know we hit the mark for you! We appreciate your support and look forward to continuing to serve you!”
"Great service. Allowed me to use my vision benefits at time of checkout "
“Thank you so much for the fantastic review! We're thrilled to hear that you had a great experience using your vision benefits at checkout. Providing excellent service is what we strive for, and your feedback means the world to us! We can't wait to serve you again soon!”
"Easy site to navigate through, I also like the email reminders when I'm running low."
“Thank you so much for your fantastic review! We're thrilled to hear that you find our site easy to navigate and that the email reminders are helpful for you. Your feedback truly motivates us to continue providing the best experience possible!”
"Excited for my new computer Rx contacts!"
“Thank you so much for your fantastic review! We're thrilled to hear that you're excited about your new computer Rx contacts! It means a lot to us that you found a great deal with us. Enjoy your new purchase!”
"Always a pleasure doing business with these guys! Shipping is great,options are great.Overall experience is awesome! I’ll be a long time customer!"
“Thank you so much for your fantastic review! We're thrilled to hear about your awesome experience with us! It means a lot to know that you appreciate our shipping and options. We're excited to have you as a long-time customer and look forward to serving you again soon!”
"Amazed that I could put in insurance info and have you bill them. "
“Thank you so much for your fantastic review! We're thrilled to hear that you were amazed by our insurance billing process. It’s great to know that our service made things easier for you. Your satisfaction means the world to us! We look forward to serving you again!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We sincerely apologize for the repeated delays you've experienced with your orders. Please note that some prescriptions may not always be available in stock and ready to ship immediately, which can occasionally lead to back orders. One of our team members will reach out to you shortly to assist with your current order and find a solution. We appreciate your feedback and will work to improve our processes moving forward. Thank you for bringing this to our attention.”