"when I went to pay you guys just removed all the coupons for no explanation "
"Fast and easy ordering of a great product "
"poor discount for existing customers"
“Thank you for sharing your feedback with us. We apologize if the recent discount did not meet your expectations as an existing customer. We offer many personalized discounts and promotions for our valued customers. An agent will be reaching out to you shortly to assist you with the discount codes we have available and to ensure you receive the best possible offer.”
"after purchase done and shipping filled, got to payment and my rebate was removed... this is not good. should not happen . if rebate / coupon not good, should be informed right away"
“Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced with your recent order. While we do not currently offer rebates as part of our promotions, we understand how frustrating it can be if you expected a discount that didn’t apply. Our team is committed to ensuring that our customers have a smooth and transparent experience, so we’ll be reaching out to you shortly to address your concerns and assist you further.”
"Je suis pas contant.Vous affiche des prix en gros carractere bleue.Mais en petit carractere gris;vous dite que ce prix est pour les nouveaux client;Et pour une commende de montant minimum
Moi je suis un client fidele et je doit payer le gros prix
Moi j aime contacte express parceque vous ete efficace,la livraison est rapide et sans probleme
Mais cette nouvelle facon de vendre a un gout amer dans ma bouche
Et ca vous resemble pas d etre bas de game"
“We're sorry to hear about your disappointment with our new pricing structure. We strive to provide transparency in all our dealings and it seems like we may have missed the mark in this instance. Your feedback is valuable to us, and we appreciate your loyalty as a returning customer. Please reach out to our customer service team so we can look into this matter further and hopefully find a resolution that meets your expectations. Thank you for your continued support.”
"Last minute ordering contacts for a wedding and super fast 1-4 day option was available "
"I really wanted sunglasses.."
“We have specific coupons that make you eligible for a free pair of sunglasses, and we would love to assist you in taking advantage of this offer. An agent will be reaching out to you shortly to help you with this and ensure you receive the sunglasses you wanted.”
"Very easy and the discount was very helpful thanks."
“We're thrilled to hear you had such a great experience with us! Thanks for choosing Contactsexpress.ca and we're so glad the discount was helpful for you.”
"You offered me a 30% discount, which amounted to $30.10. Then you tacked on a "processing fee" of $29.38. This bate and switch technique has left me feeling your company lacks integrity and not wanting to support your business."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. We understand your concerns and will be in touch shortly to address them and provide any necessary assistance.”
"Just fine, nothing special.."
“We appreciate your feedback. Your opinion is important to us, and we are always looking for ways to improve our service to better meet your expectations. Thank you for taking the time to share your thoughts with us.”
"Every discount code or promotional email that says you get —— deal, you do not. Very annoying to have 3-4 discount codes that are suppose to be for you that don’t work unless you’re making a big purchase. “ welcome-free shipping- NOT” “ use Hello to get 30%- NOt” “15% off all contacts- NOT”"
“We apologize for the inconvenience and frustration caused by the promotional offers not working as expected. We understand how disappointing this can be.
To address this matter, one of our agents will contact you shortly to discuss a special promotion tailored to your needs. We appreciate your patience and thank you for bringing this to our attention.”
"picking out lenses and insurance claims was fast and efficient"
“We are thrilled to hear that you had a fast and efficient experience with us! Thank you for taking the time to share your positive feedback. We appreciate your support!”
"Good…………………………. …………………….."
“Thank you for taking the time to leave us a review! We appreciate your feedback and are thrilled that you had a positive experience with us. If there's anything else we can do to make your experience even better, please let us know.”
"Website is easy to navigate, makes ordering new contacts simple. Regular discounts offered, always a great price. Orders always come quickly as well."
“Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you find our website easy to navigate and ordering process simple. We're also glad that you appreciate our regular discounts and fast delivery service. Your satisfaction is our top priority, and we look forward to continuing to provide you with great products and service in the future.”
"Easy to order. Wish ABC was part of the direct billing"
“Thank you for your awesome 5-star review! We're so glad to hear that you found ordering with us easy. We'll definitely take your feedback about direct billing into consideration. Thanks for choosing Contactsexpress.ca!”
A rep from Contactsexpress.ca, DianaKits, has responded:
“We sincerely apologize for the inconvenience you experienced with the removal of coupons during the payment process. We understand how frustrating this situation can be.
To resolve this issue, one of our agents will contact you shortly to gather more details about the discount you intended to apply and to understand what went wrong. Our goal is to ensure you receive the benefits you expected and to prevent similar issues in the future.
Thank you for bringing this matter to our attention. We look forward to assisting you.”