"Surprised to see such an increase. Obviously everything is costing more nowadays but to see such a significant increase will have me shopping around in the next little while. Also the code that was on the homepage (which would have my purchase completely reasonable) was expired upon entering. "
"easy contact lens purchase! and they have always arrived very timely
"
"It’s always so easy & quick to get my contact lenses shipped right to my door without any hassle. "
"Your $9.95 ‘processing fee’ is BS"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"To get a discount I was $3 short on my contacts order that is unacceptable "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Really appreciate how easy it was to find and purchase contact lenses right from the comfort of home!"
"This is the 2nd time we order following my daughter's recommendation."
"9.95 handling fee added after cart has been reviewed"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Loved that my contacts, strength and complexities were available and would be quickly delivered "
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found the process so simple and that you loved having all your contact details readily available. Quick delivery is what we aim for, and we're glad we could meet your expectations. Your support means the world to us!”
"I am more than satisfied with the quality.. the prices, overall this whole company! I will never order elsewhere again.. and I have recommended MANY family and friends and they are all super satisfied also!"
“Wow! We are absolutely thrilled to hear about your incredible experience! Your enthusiastic feedback means the world to us! It’s fantastic to know that not only are you satisfied, but your family and friends are loving their experiences too! Thank you so much for recommending us and for being such a loyal customer. We can’t wait to serve you again!”
"Great site to use. Fast and easy. "
"No free shipping but easy to order"
"I was not given the option to pay with my PayPal account once I selected direct billing to my insurance."
“Unfortunately, PayPal is not compatible with direct billing, so we can only accept debit or credit cards for this option. We apologize for any inconvenience this may cause. If you have any further questions or need assistance with your payment, please don't hesitate to reach out.”
"The cheapest contacts in a Canadian website."
"Fast, easy, very easy to deal with customer service"
“Wow, thank you so much for the amazing review! We're thrilled to hear that you found our website easy to navigate and our customer service helpful. Your satisfaction is our top priority, and it's fantastic to know we're hitting the mark! We appreciate your support and look forward to serving you again soon!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback. We strive to provide value, and we’re sorry to hear this impacted your experience. We’ll be reaching out to you soon to discuss this further and see how we can assist. Your satisfaction is important to us, and we appreciate your patience as we work to make things right.”