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Product & services pricing
4.69/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.25/5
Customer service:
4.69/5
Return/Replacement policy:
5.00/5

Verified
5/5

2024-07-20

Satisfied Quickie

"I needed contacts quickly and my regular site couldn't ship any sooner than 3 weeks. This site was super easy to navigate and order from, plus they provided shipping within 1-4 days. I was very impressed!"


Verified
3/5

2024-07-19

Wish I could do 2 insurance claims in one

"My family all has coverage with same insurance company. But I have to place 2 separate orders, which then is double the shipping coverage. Should be able to do more than one order together to save on shipping"


Rep reply posted 2024-07-22
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for your feedback. Our team will reach out to you shortly to assist with adjusting your order and addressing the shipping costs. We appreciate your patience and are here to ensure a smoother experience for you and your family. Thank you for bringing this to our attention, and we look forward to helping you with this matter.”


Verified
4/5

2024-07-19

First time ordering

"I'm glad they were able to fill my prescription as other websites neglect to have an option for an astigmatism. Price was fair, and if they show up within the projected delivery window they gave me, I'll be a happy customer. "


Verified
5/5

2024-07-19

Great experience

"Easy to order! Lots of contact lenses choices. I am very satisfied. Will order again."


Rep reply posted 2024-07-19
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience ordering with us and that you found our contact lens selection satisfying. We can't wait to serve you again for your next order!”


Verified
5/5

2024-07-19

Great service

"Never any issues! Thank you :)"


Rep reply posted 2024-07-19
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We are thrilled to hear that you had a great experience with our service! Thank you for your kind words and for choosing Contactsexpress.ca. We truly appreciate your support!”


Verified
5/5

2024-07-19

Awesome

"Always ships very quickly thank you "


Rep reply posted 2024-07-19
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for the fantastic feedback! We're thrilled to hear that your orders always arrive quickly. Your support means the world to us!”


Verified
5/5

2024-07-18

Quick and easy

"Had previously ordered had upgraded on file very easy!!"


Rep reply posted 2024-07-19
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We are thrilled to hear that you had such a positive experience with your recent order! Thank you for your continued support and for taking the time to leave us a fantastic 5-star review. We truly appreciate your business and look forward to serving you again in the future.”


Verified
4/5

2024-07-18

Lenses for summer

"The site was quick and easy to use. "


Rep reply posted 2024-07-18
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for your amazing feedback! We are delighted to hear that you found our website quick and easy to use. We appreciate your support and hope you have a great summer with your new lenses!”


Verified
5/5

2024-07-18

So convenient and love the fast shipping

"Needed some in a hurry and you guys came to my rescue. Lol. "


Rep reply posted 2024-07-18
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for choosing Contactsexpress.ca for your needs. We appreciate your positive feedback and look forward to serving you again in the future.”


Verified
5/5

2024-07-18

Easy pasy

"Always so easy to order.and quick received."


Rep reply posted 2024-07-18
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for the wonderful 5/5 star review! We're thrilled to hear that ordering from Contactsexpress.ca was easy and that you received your order quickly. We appreciate your feedback and look forward to serving you again in the future.”


Verified
5/5

2024-07-17

Dailies total Contacts

"Ordering was easy and the price was good"


Rep reply posted 2024-07-18
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your amazing feedback! We're thrilled to hear that you found ordering your Dailies Total contacts to be easy and at a great price. We truly appreciate your support and confidence in Contactsexpress.ca. Cheers to clear vision and convenience!”


Verified
2/5

2024-07-17

Faster shipping take 5 days?

"The shipping time was saying tomorrow when I start ordering, however it finally goes to 22/7 (now 17/7).....With the standard shipping of 2-4 days? Is there anything went wrong?
I still place my order with faster shipment, hoping that it can be delivered some day earlier.
"


Rep reply posted 2024-07-18
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We apologize for the delay with your order. We will reach out to you shortly to assist with this matter and ensure your order is delivered as quickly as possible. Thank you for your patience and understanding. If you have any further questions or need additional assistance, please let us know.”


Verified
5/5

2024-07-17

Great prices

"Easy ordering, good pricing, fast delivery. "


Rep reply posted 2024-07-18
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to hear that you found our prices great, ordering easy, pricing good, and delivery fast. Your satisfaction is our top priority, and we look forward to serving you again soon.”


Verified
1/5

2024-07-17

deceiving discounts

"I got emails after putting contacts in my shopping carts and not completing the transaction offering a 25% discount but turns out it was offered to new clients only. Contacts Express knew I was not a new client so very deceiving email. When I complained, I was offered that discount but it required me to do that transaction on the phone. After I tried again I got that same email offering the 25% discount. Obviously Contact Express is more interested in getting new clients than keeping the ones they have. I just made an order using a 20% discount, only because I'm very busy at the moment but I will be looking elsewhere for my next order."


Rep reply posted 2024-07-18
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We apologize for any confusion caused by the promotional emails. We value our existing customers and also offer discounts for them. We will contact you shortly to ensure you receive the best possible offer and assist with any future transactions.”


Verified
5/5

2024-07-17

Best Prices

"Beat prices on the top brands plus they always have a discount code for extra savings. Also super fast shipping!"


Rep reply posted 2024-07-17
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you've been enjoying our great prices, discount codes, and super fast shipping. We appreciate your support and look forward to serving you again soon!”