"Merci. J ai hâte de recevoir mes lentillrs"
"I love purchasing my contacts using contact express. It’s fast, easy. Shipping is always fast and customer service is great. "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you find our service fast and easy. It’s fantastic to know that our shipping meets your needs and that our customer service has made a positive impression. We can't wait to serve you again soon!”
"I received links via text to get 20% off plus another 15% off for Black Friday but the link didn’t work. I paid full price through the website with only 15% off. ContactsExpress was very quick to address my concerns and offered a discount to match the value I was originally given. I’m very happy with their service and will be a returning customer!"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"My insurance claim did not work despite proper information entered but I had a follow up call which clarified everything-good communication-thanks. "
“Thank you for letting us know. We’re sorry to hear that your insurance claim didn’t go through. We’ll reach out to you shortly to review the details and help resolve this issue. Thank you for your patience as we work to make this right!”
"Great prices, great offers, great service. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you loved our prices, offers, and service. Your positive feedback truly motivates us to keep delivering the best experience possible. We're excited to continue serving you!”
"It would have been great to have an option in french.
merci"
“Merci d’avoir partagé votre retour. Nous comprenons l’importance d’offrir des options en français et nous apprécions que vous ayez pris le temps de nous le signaler. Nous allons prendre votre suggestion en considération pour améliorer l’expérience de nos clients. Si vous avez d’autres recommandations ou questions, n’hésitez pas à nous contacter – nous sommes là pour vous aider.”
"The ability to try the glasses on virtually is a life changer, there are so many options, the prices are unbeatable and the quality seems great."
“We're thrilled to hear your amazing feedback! We're so glad you enjoyed our virtual try-on feature; it really does make the eyewear shopping experience so much more fun and convenient. With so many styles to choose from and great prices, it's fantastic to know you're happy with your selection. Thank you for choosing us and sharing your experience!”
"It was quick and easy
Not complicated at all "
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found the process quick and easy. It's always our goal to make things as simple as possible for our amazing customers like you. Your feedback truly motivates us to keep up the great work!”
"I ordered a pair and got an email that it will take up to 6 weeks to get my contact lenses. So I am ordering a different brand, in a lower prescription, just so I will have some lenses to wear and I won't have to wear my stupid glasses. Your customer rep was very nice and tried to help me, but there is no manufacturer that carries my prescription "
"Depends how fast they get here"
"Today I had Mike as my customer service representative. I wanted to acknowledge that he had excellent communication skills, was very helpful and went above and beyond in several ways to make my experience absolutely amazing."
“Thank you so much for your fantastic review! We're thrilled to hear that Mike provided you with excellent service and made your experience amazing. It's always our goal to go above and beyond for our customers, and we’re so glad he achieved that for you. Your kind words will definitely motivate our team to keep up the great work! We appreciate your support!”
"Convienent and easy. Especially being able to virtually try on glasses!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service easy and convenient! The virtual try-on feature is a game-changer, and we're glad you enjoyed it. Your satisfaction means the world to us! Keep shining in your new glasses!”
"At the end I succeeded to order but it's a bit complicated to do so ."
"You emailed me an offer of $84.95 per box, but when I clicked through to order you charged me $89.95 per box. The product is the exact same as in the offer. "
“I'm sorry to hear about the confusion with your order and the discrepancy in pricing. We understand how frustrating it can be when offers are not honored as expected. Please provide us with the details of the email offer you received, and we'll investigate this issue for you. Our goal is to ensure that you receive the correct pricing and a positive experience with our service. Thank you for bringing this to our attention.”
"I always love how quick and easy it is to reorder my contacts through Contacts Express and shipping is so fast too. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you find reordering your contacts quick and easy. It's great to know that our fast shipping is making your experience even better. We appreciate your support and look forward to serving you again soon!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Wow! Thank you so much for your fantastic review! We're thrilled to hear you're excited about your lenses. We can't wait for you to receive them and hope you love them as much as we do. Your support means the world to us!”