"Took a dozen tries, calls to my credit card company, and deleting browsing history and cache twice to get this payment through. Am sure this was something on your end of the online payment part of the site."
"As always on my reorder, amazingly quick and easy and a nice little Black Friday sale as well. Thanks!"
“We're thrilled to hear you had such a fantastic experience with your reorder! It’s great to know that our speedy service and special promotions like the Black Friday sale are hitting the mark. Thank you so much for your support and for sharing your positive feedback! We can't wait to serve you again!”
"I have been ordering from there for over a year and a half and never has disappointed me."
“Wow, thank you so much for your amazing 5-star review! We're thrilled to hear that you've been with us for over a year and a half and that we've consistently met your expectations. Your support means the world to us, and we're excited to continue providing you with quick and easy service! Let's keep the great experiences coming!”
"It couldn't be easier to order your contacts and have them delivered all in a matter of 36hours total. Love how quick!"
“Thank you so much for your amazing review! We’re thrilled to hear that you found our ordering process easy and that your contacts were delivered so quickly. Speedy service is what we aim for, and it’s fantastic to know we hit the mark for you! We can’t wait to serve you again!”
"They resolved a wrong prescription order "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that our team was able to resolve your prescription issue quickly and effectively. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. We're always here to help!”
"I was going to order one box, but with 30 percent off (coupon code 'hello') I decided to click the plus button in checkout and get more boxes. Suddenly the 30 percent was removed because I was assumed to be a repeat customer even though I had not yet purchased anything.
So, I'm just buying one box. Not a great way to introduce a potential life-long customer to your site."
“I understand your frustration with the coupon code not applying correctly during checkout. It's disappointing to miss out on a discount, especially when you were excited to try our products. Your experience doesn't reflect the level of service we aim to provide, and I appreciate you bringing this to our attention. We’ll look into the issue with the coupon code and ensure that future customers have a smoother experience. If you need assistance with your current order or if you'd like to discuss this further, please let us know. Thank you for your feedback.”
"You sent me an email more than once for a code I cannot use"
“I’m sorry to hear about your experience with the code. It sounds frustrating to receive multiple emails without being able to use the code. Please provide more details about the issue, and I'll do my best to assist you in resolving it promptly. Your satisfaction is important to us, and we want to ensure you have a positive experience.”
"Website is easy to navigate. Easy to upload or type in your prescription for easy buying. Contacts come fast and timely. All contacts perfect, none defective! Would recommend!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that your purchase experience was smooth and efficient! It's amazing to know that your contacts arrived quickly and in perfect condition. Your recommendation means the world to us, and we're excited to continue providing you with top-notch service!”
"Ordering was easy,simple and fast"
“Wow! We're thrilled to hear that you found the ordering process to be easy, simple, and fast! Your satisfaction is our top priority, and it's fantastic to know we hit the mark for you. Thank you for taking the time to share your experience! We can't wait to serve you again soon!”
"Simple process and coupons help to save money in today's economy."
"The main reason that I ordered here was because they indicted "next day" shipping which I paid for, well apparently, next day shipping at ContactsExpress means 1 - 4 days! I'm not impressed!!!"
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found the experience fast, easy, and painless. Your satisfaction means the world to us, and we can't wait to assist you again in the future!”
"Customer service is very helpful, super impressed. Have recommended contacts express to my family"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service team. Your recommendation to your family means the world to us! We truly appreciate your support and look forward to serving you again!”
"Thank you for streamlining the ordering process. "
“We’re thrilled to hear that you found our ordering process streamlined! Your feedback means the world to us, and it's fantastic to know we’re making your experience easier and more enjoyable. Thank you for taking the time to share your thoughts!”
"I GOT AN EMAIL WITH A DEEPER DISCOUNT CODE BUT THE WEBSITE WOULDNT LET ME USE IT, SINCE I ORDERED A FEW YEARS AGO. NOT GREAT CUSTOMER SERVICE - WHY SEND THE CODE"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
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"Cheapest prices but the quality is the best! Grateful for this amazing service. Thanks. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our prices unbeatable and our quality to your liking. It's our mission to provide amazing service and great deals, and your kind words truly motivate us to keep doing what we love. We appreciate your support and look forward to serving you again soon!”
A rep from Contactsexpress.ca, KitsAndreaM, has responded:
“I sincerely apologize for the difficulties you experienced with the payment process. It can be incredibly frustrating to encounter such issues, and I appreciate your patience while you navigated through the troubleshooting steps. We take matters like these seriously and would like to investigate this situation further to ensure it doesn’t happen again. If you could provide us with details about your experience and any specific error messages you encountered, it would greatly assist us in addressing this problem. Thank you for your feedback; it helps us improve.”