"My insurance company is not a direct billing partner which is disappointing"
"Offering discounts but having to spend a certin amount.
charging shipping.
Im constintly sent promotions by text with links that don’t work.
Honestly its cheaper to purchase at a store."
"I love that I can order contacts on line for a fraction of what I would pay at the drs. They typically arrive with in 3 days! "
"Shipping and "processing" fee is a bit much "
"I was able to place my order quickly"
"Love that it takes 5 mins to reorder. "
"Orderwd 4 times before. Fast. easy. No bull on the web site. Arrives on time. Correct product. "
"I liked the filter options. And "out of stock" items or "no longer in production" are removed for less frustration during search"
"Very efficient and easy service to use. I have used this company a few times and found them to be reliable. Thanks "
"I have been using American contact lens sites in the past. Excellent to find a CANADIAN site with direct billing tool my insurance. So convenient and free shipping in less than a week! "
"Why wouldn't returning customers get the same, if not better deal the new customers? I am looking to give you my business again but I get shafted out of the 30% b/c I am not a first time customer and have to settle for 15%. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
”
"They offer good prices and are cooperative when returns are requested."
"good selection with great price"
"I continually get texts and emails about your promotions. Everytime I to go use one of these, they never work. Today it happened again.
If you don't give any discounts or promotions, then stop sending me them.
I'm a repeat customer and have been for more than 3 years now. Maybe you should give some promotions for that instead of tricking me at the checkout with a discount, and when I go to pay it tell me "this promotion is for new customers only" And then my credit card is charged over $157.00!
you also advertise free shipping for orders over $129 but it's always charged to me. super insulting as a box of my contacts costs $135"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
”
"The site was easy to navigate."
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”