"I will surely recommend this site to friends and family"
"had to add my address twice when I went back a page some details and text fields reset"
“Thank you for your feedback. We understand how frustrating it can be to navigate an interface that doesn’t meet your expectations. We are continually working to improve our website's usability, and your input is invaluable in that process. If you have any further details to share or need assistance, please don’t hesitate to let us know.”
"Direct billing was so easy to use!!"
“We're thrilled to hear you found our service quick and simple! It's fantastic that you enjoyed the direct billing feature, we aim to make everything as easy as possible for our customers. Thank you for sharing your experience!”
"Always quick shipping and products are great ! "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us. Fast shipping and quality products are what we aim for, and it's wonderful to know we hit the mark for you! We appreciate your support and look forward to serving you again soon!”
"could not use direct billing."
“Thank you for letting us know. We’re sorry to hear that. We’ll reach out to you shortly to review the details and help resolve this issue. Thank you for your patience as we work to make this right!”
"expiry date on credit card did not look like it updated, but the transaction did get completed."
"Great prices, seamless process."
"Took 4 attempts to complete purchase "
"Very quicky & easy................"
"Prices skyrocketed from my last oder up 30%"
“Thank you for your feedback. We understand that the price increase is disappointing, and we aim to keep our prices as accessible as possible. Unfortunately, factors like rising manufacturer costs do impact our pricing. We’ll reach out to discuss this further and help find the best offer available for you. Thank you for giving us a chance to assist!”
"Easy process & quick service & good offerings on reorders, love it "
"Quick to place order no trouble today"
“We’re thrilled to hear that you had a smooth ordering experience! Your feedback means a lot to us, and we’re so glad we could make things quick and easy for you. Thank you for choosing Contactsexpress.ca!”
"It wouldnt bill directl to my insurance"
"Should offer a discount for repeat customers too!"
"GREAT SELECTION, PRICES, AND SERVICE- WITH FAST SHIPPING, TOO!"
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Wow, thank you so much for your amazing review! We're thrilled to hear that you loved the beautiful frame and quality lenses. It's fantastic to know that our chat service exceeded your expectations too! Your recommendation means the world to us, and we can't wait to serve your friends and family. Enjoy your new eyewear!”