"The prices are the same or very similar at every online site and they all have free shipping. And it’s the same price if I stop by my local optometrist as well.
I like contactexpress, it’s easy. But the next time I order, if I can’t get the same discount as a “new customer” then I’ll just get them from another site or take a detour on my way home and pay the same price. There should be the same discount for re-orders. Don’t bait and switch people. "
"It's great that could add my insurance."
"Easy to navigate the website. First time ordering so now wait to see how quick the delivery "
"My first time ordering contact lenses and it was very easy ordering from Contacts Express."
"Hard to delete and navigate and change prescription.but I did finally do it"
"Multiple attempts to order , multiple failures ! Finally made an order I just hope and pray I’m not charged MULTIPLE TIMES !!!!!"
"Only took about 5 minutes to order"
"The discount on my first order was great. Not sure that your site will be the best deal if this discount doesn't apply to ongoing orders."
"Quick and easy experience ordering from this site from the first time. Welcome code was very nice in ordering my contacts, looking forward to receiving my order. "
"Decent prices and delivery time. Strange that standard shipping is free while the longer eco friendly shipping costs an extra $12. What's up with that. Pay more for longer delivery timing?"
"Contacts for less is a bit less pricey and has no issues with stock or delivery when I order. This site seems to have issues. Hope these get resolved "
“Thank you for your feedback. We appreciate your comparison and understand your concerns regarding pricing and delivery. We strive to provide quality products and service, and we apologize for any issues you've encountered with your order. We will review your order details and reach out to you shortly to assist with any concerns you have.”
"Prices are increasing every time.i buy "
“Thank you for your feedback. Please note that the costs are also influenced by the manufacturer, which can sometimes lead to fluctuations. However, we will be sure to call you back and work with you to find the best possible offer. Thank you for your understanding and continued support!”
"They gave a catchy discount only to remove it at the end of the transaction went from 104 to 174. "
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We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"It was awesome I received a text about the promo and bought my contact "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our promo exciting and that you were able to get your contacts! Your satisfaction means the world to us, and we're so glad you had an awesome experience. Keep an eye out for more great offers in the future!”
"The contacts I ordered showed a discount when shopping but the discount didn't end up in the cart."
“Thank you for bringing this to our attention. We're sorry for the inconvenience with the discount not reflecting in your cart. We will look into the issue and reach out to you shortly to help resolve it. Expect a call from us soon, and we'll make sure to assist you in getting the correct discount applied. Thank you for your patience!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback. We sincerely apologize for the difficulties you experienced while trying to place your order. We want to assure you that we currently have only one order in our system. We will keep a close eye on this and ensure that there are no duplicate charges. If you have any further concerns or questions, please don’t hesitate to reach out.”