"Should get coupon offer not just when you leave but on the login"
"I loved how efficient the process of ordering contacts lenes "
“Thank you so much for your amazing review! We're thrilled to hear that you had an awesome ordering experience and found the process efficient! Your feedback motivates us to continue delivering top-notch service. We can't wait to assist you again!”
"I ordered contacts today and they were delivered a couple hours ago. Talk about fast service. Plus the discount on ordering for first time customers made it very affordable."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you experienced such fast service and took advantage of our first-time customer discount. It's fantastic to know your contacts arrived quickly and at a great price. We appreciate your support and look forward to serving you again!”
"Well, I reduced my order, and I will see if I can be ''new'' somewhere else..."
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Repurchased - Thank you a lot!"
"Kits is amazing, but I couldn't find the specific contacts I needed. I stumbled across this company and realized it was powered by Kits!
heck yeah!"
"They blend well in my experience. Getting my second order today "
"Best place to buy contacts! Will buy again. The shop is easy to buy from."
"So happy to see the Direct Bill option! "
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're excited about the Direct Bill option. It’s designed to make things easier for our valued customers like you, and we're so glad it's making a positive impact! Your satisfaction means the world to us!”
"Just a little confused, it’s also my first time using this, my girlfriend showed me this site."
“Thank you for your feedback! It’s completely understandable to feel a bit confused, especially if it’s your first time using the site. We’re here to help you navigate through any questions you might have. If you need assistance or clarification on how to use our services, please don’t hesitate to reach out. Your experience is important to us, and we want to ensure you feel comfortable using our platform.”
"Tried ordering prescription glasses this time and I clearly need to leave it to dealing with face to face locations instead. Could not get the insurance claims to go through even with trying with online help. Chat agent took too long between replies and asked for photos that the chat bot did not accept. Cancelled glasses order."
"i like how easy it is to upload the prescription to the website and place the order using Apple Pay."
"I believe this price presented as a bonus reduction reflect for me either an equitable and honest price
Thank you to take this note in my future purchase, as I am vith Clearly for probably closed to 10 years. "
"Online ordering is easy. I don't ever get my order in a short time because of my prescription. When I do get the contacts, it is good, never have an issue."
"Saved on first order! Winning "
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback! We understand your concern about the coupon offer timing. We will review the current discount policy and ensure it's being applied fairly. Our team will reach out to you shortly to assist further and discuss your concerns. We appreciate your input and will work to improve your experience.”