"Thank you for your great service and prices "
"There is no reorder button
paying by credit card is awkward and hard to navigate
Make it easier to reorder "
“Thank you for your feedback, and we’re sorry to hear about your difficulties with reordering and making payments. We do have a reorder button available in your account once you’re signed in, which should make the process easier. We’ll also take your feedback into account to improve the credit card payment experience. If you need any assistance, we’ll be happy to help!”
"No big sales or deals same price everywhere"
"Because there’s not much option
I was looking monthly
But the brand I was checking there is only daily options and not vast colour options "
“Thank you for your feedback! We understand your concern about the limited options. Just to let you know, we do offer monthly colored contact lenses as well. We’ll be reaching out to you shortly to assist further and help you find the best option. We appreciate your patience and look forward to helping you!”
"I have chosen this merchant by recommendation. They had a great experience with this company."
“We're so thrilled to hear that you placed your first order with us! Having recommendations from satisfied customers means the world to us. We can't wait to provide you with an amazing experience just like they had. Thank you for choosing us, and we look forward to serving you!”
"Everything was going fine until you charged a processing fee at check-out. You were the most competitive priced until the extra processing fee was added on - right at the end."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I love ordering from Contacts Express. Thank you for everything."
"Great experience as always!!"
"Good simple purchasing and great discounts compared to brick and mortar store "
"I am paying more for the same order now. Keep sending me saving promo code and they always have a trick above 100$ I’m paying 98 not nice! I have been a loyal customer for a while and not benefiting from this "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"There is not way to clear a bad discount code other then clearing cookie/cache"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"You send me a coupon to get 30% off, then at the LAST step you remove the coupon saying it's not applicable. Why even suggest it in the first place? Also for the same products that I ordered less than a year ago, I just paid over 50$ more. Will definitely not come back nor recommend"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"advertized codes are accepted at billing but then declined at checkout, prices on individual items are also inaccurate due to being listed in their discounted state, but codes which only apply if you spend $130, ie. far more than the item is priced at. Etc."
"I got a nice email when I left my cart that said I could get 30% off with HELLO code but when I go to put it in, it says for first time customers only. I found your email marketing very misleading and dishonest. I'll still buy the contacts thought so you probably don't care. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"I'll know for sure when I receive my order.. ;)"
“Thank you so much for your fantastic review! We're thrilled to hear you're excited about your order, and we can't wait for you to receive it! Your positive vibes mean the world to us. Stay tuned—great things are headed your way! ?”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”