"Should allow you to use the best price code to get the best price for returning customers. Should also provide free shipping option to everyone and not just new customers."
"My husband always gets contacts from this website and he is never disappointed "
“Thank you so much for your fantastic review! We're thrilled to hear that your husband consistently finds the perfect contacts here. It’s wonderful to know we’re meeting your expectations. We appreciate your support and look forward to serving you both again soon!”
"User friendly, since I had no help"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our services user-friendly and that you were able to do everything on your own! Your feedback inspires us to continue improving and helping our customers have a great experience. Keep up the great work!”
"Easy to order. Quick shipping."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process easy and enjoyed quick shipping. Your satisfaction means the world to us, and we can't wait to serve you again soon!”
"resent being required to use PayPal"
“Thank you for your feedback, and we’re sorry for any confusion at checkout. We want you to have a smooth experience, so in addition to PayPal, we also offer debit and credit card options, as well as Apple Pay and Google Pay, at the final step. If you need any assistance completing your order, please feel free to reach out. We’re here to help!”
"Significantly easier than going to a store"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our service convenient and that it made your experience easier. Our goal is to provide a seamless way for you to shop, and your feedback motivates us to keep improving. We can't wait to serve you again!”
"Contacts Express is the only online Canadian company where I can purchase my preferred lenses. I love the affordable price tag, and now that I can direct bill to my insurance company it’s even better!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found your preferred lenses at such affordable prices. It's fantastic to know that our direct billing option is making your shopping experience even better. We’re here to provide the best service and products for our customers, and your feedback means the world to us! Keep enjoying your lenses!”
"Direct bill did not work. Regular offer was 30%off but then the pop up HELLOPLUS was 25% off with free sunglasses so essentially i got 25% off with covering your cost of the free sunglasses so the sunglasses were not free... Scam. Note to self to go back to clearly next time. "
“Thank you for reaching out, and we’re sorry to hear about the issues you encountered with the promo code and direct billing. The HELLOPLUS promo code is an option intended to give customers a discount along with free sunglasses, while our standard discount is also available for those who prefer it. We’ll review your order details and get back to you soon to help resolve the direct billing issue and clarify the discounts. Thank you for your patience, and we’ll be in touch shortly.”
"Was able to use my benefits directly online. Super easy and fast! "
“Thank you so much for your amazing review! We're thrilled to hear that you found our platform awesome and easy to use. It’s fantastic that you were able to utilize your benefits directly online, it’s exactly what we strive for! Your feedback energizes our team to keep delivering a fast and user-friendly experience. We’re so grateful for your support!”
"Always so fast with shipping and the checkout process is always simple and quick! "
“Thank you for your fantastic review! We're thrilled to hear that you love our fast shipping and simple checkout process. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Second time ordering and awesome again "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found the ordering process super quick and easy! It's fantastic to know that this is your second time ordering with us and that we met your expectations once again. Your support means the world to us, and we can't wait to serve you again soon!”
"You are one of the most expensive places to order from.
Only keep ordering cause you are Canadain but I think I will be going to Costco they are $75 cheaper.
$75 I can put towards food. "
“Thank you for sharing your feedback with us. We’d like to review the available discounts and options to see if we can help make things more affordable for you. We’ll reach back shortly to discuss any applicable discounts that might work for your order. Thank you again for your loyalty, and we’ll be in touch soon.”
"I love how easy it is to re order my contacts!"
"Your site didn’t immediately present me with just simple credit card payment option. Instead you sent me to PayPal and I didn’t want that as an option. I finally figured it out and got it to work."
"Found and ordered everything easily. Apple Pay a nice touch."
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback, we appreciate hearing from our returning customers! We understand the importance of having access to the best prices and free shipping options. While we aim to offer competitive pricing, some special promotions may not include free shipping. We’ll give you a call shortly to review our best available offers and see how we can provide a better experience for you. Thank you for being a valued customer, and we’re here to help.”