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5/5

2003-05-28

"Ordered the spiderman grill covers. Cheapest place that had them in stock. Also ordered matching keyboard/mouse combo for my Chieftec case.

Very satisfied with this vendor. Shipping was done in a timely fashion and price was good.
"

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5/5

2003-05-26

"quick shipment great packing job, had a question about my order and they emailed me back the same day will order from them again!"

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Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
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Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
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5/5

2003-05-17

"This is the first order I made with Coolerguys and I was quite pleased with them. Got all my products in a timely manner and everything was in good working order. I would most likely order from Coolerguys again. They had good prices and there website was easy to navigate."

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N/A
Is trustworthy
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

GBR
5/5

2003-05-15

"Fantastic company! Absolutely the best company I have purchased from online!

Coolerguys.com is even better than my old favorite newegg!

Everything shipped immediately, arrived ASAP, and in perfect condition and the tower case was even better than the web site description!
"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-09

"Ordered May 7th received order May 9th.

Aluminum Chieftech Style case for excellent price. Showed up when they said. Great company.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-29

"As always I was hooked up! These guys rock, prices are awsome, customer service is awsome and I cannot reccomend these guys any higher! Have no fear of purchasing online! :) This is one of only 2 online companies that sell pc parts that I will still do business with if that tells ya anything!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-25

"I have purchased a CaseMaxx 610 and a blue dual cathode light kit from Coolerguys, and I just wanted to say that their shipping and packing was superb! I recieved the light kit in 2 days, before the weekend, and it was safely packed! Now, they are happily sitting here next to me, looking great! No problems whatsoever! Thanks Coolerguys! :)

**UPDATE**

I forgot when, but one of my lights burned out(I don't know how). So, I contacted Coolerguys via e-mail, got a prompt response, and they sent me a replacement for free! Thanks AGAIN Coolerguys!
"

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Overall quality of the company
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Is easy to do business with
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Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-24

"I've been shopping with this merchant for ages. They simply have the best prices and customer satisfaction is excellent here. Never been disappointed! Keep up the great work CoolerGuys! =D"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-24

"Great place to Purchase almost anything needed for high end machines!

Easy to deal with, great service!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-24

"This is a great place to buy from. Service was right on and they had the right products for the right job."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-24

"I just want to say these guys have excellent products at competitive prices. Expect promt shipment, and never a disappointment. You have yet another happy customer that will be coming back. Thanks a bunch!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-04-24

"Couldn't keep my system 'cool' until I got the Coolerguys to help."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-17

"These guys offer excellent customer service, fair prices and speedy shipping. I had an item that needed exchange (my fault!), and they handled the switch quickly and without question or delay. An excellent online reseller!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-16

"Ordered a Lian Li PC65B USB case. It was in stock and cheaper then most other vendors had it for. Once the case shipped, I got a confirmation email with the tracking number. The case was shipped UPS ground and came in today (the 16th), which was about what I expected. The case arrived in good shape and there were no problems. I have no problem recommending this vendor and will most likely use them again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

5/5

2003-04-16

"I found www.coolerguys.com about 6 months ago, and so far I have ordered 95% of all my products off of them. I am really really satisfied.

I just wanted rate them and let every shoper out there know that they are the best EVERY AND ANYWHERE!

Also, they have just saved me $40 b/c I was going to buy a clear case for $130 and they have it on sale for $90. Thank you so much for sending me the “Special Offers” email. I love getting them, I get chills of excitement every time I receive it.

So, I would just like to say THANKS to the CoolerGuys and to tell everyone that they are trully the best!

Thanx

Loyal Customer:

Cody
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability