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5/5

2003-03-06

"I got my order promptly, and everything works great."

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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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5/5

2003-03-04

"Friendly and Professional Service. This was my first order with Coolerguys.com and they ensured that I would shop with them again! One piece of my order was damaged in transit, I sent an email and asked how we were to handle the situation and the response I received, "I have a replacement on the way". Thank you Alice for the exceptional customer service, and to all of the Coolerguys team for making a my first shopping experience a bookmark in my browser."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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5/5

2003-03-04

"Great and Fast service. Offers includes buy 2 take the third free on vantec stealth fans and memory heat spreader. Will buy again very soon."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-28

"Some of the best products online.very accurate delivery schedule.can not say enough good things about them i trust them completely."

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Value the company offers
Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-02-28

"Excellent company with killer prices. Their sale prices must be well below cost, I don't know how these guys do it, but I'm certainly not complaining. Items were ordered, shipped and everything arrived as promised in 1 week. Packing job was superb, no complaints there. Eamils and tracking #'s were provided also. Highly recommended merchant."

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Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-27

"i ordered a chieftec case with three case fans and a window. got the case the same day they said i would. it only had two fans, i wrote them an email about it. never replied but sent me another fan! this is a very professional company, no denying what happened or anything. they simply got the job done. thats whats impressive. these guys have future business from me."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-02-22

"I had some difficulty getting a UPS tracking # from CoolerGuys. But when I enquired about the # I had 3 people contact me with it within 3 hours. Awesome customer service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
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Overall web site
Web site being easy to use
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5/5

2003-02-21

"Ordered 3 Sunon 80x25 case fans and the 3rd one was free(Buy 2 Get 1 FREE Sale). I'm glad I ordered from them because that was the best deal online for case fans. Package was in perfect condition and the fans work great. Highly recommended and will do business with them in the future. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-19

"I bought a socket a shim, a thermalright slk-800 htsk and a mechatronics 80mm fan. I ordered on a friday and recieved all the items neatly packed on tuesday. Service went right without a hitch and I am totally satisfied, and would order from them again. Rock bottom prices + good service = a great business."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-18

"I ordered some fans, a grill and some thumbscrews from CoolerGuys. They shipped it the same day! Great service. Packaging was great. Products are top notch. Good job CoolerGuys!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-14

"I couldn't believe my ears this morning. The UPS guy was knocking on my door at 10 minutes before 9 a.m. with my order from Coolerguys.

23 hours after I submitted it. Quick turnover guys. It doesn't hurt that I live in Portland either (you know we got those Blazers! )

You and UPS were both on the ball and over the top this week. I will remember this and you may share this with other customers.

Compared to the U.S. Postal service who I had a run in with yesterday (they did come through for me after I complained) and a software company in Colorado who sold me something other than what I expected (buyer beware), you 'Cool guys' are a breath of fresh air.

Thanks again, and get ready for my next order.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-03

"I recently had to get an item replaced that was under factory warranty. Customer service was extremely helpful, prompt, and had the item replaced within a few days.
I have recommended them to others and have been more than satisfied with the level of service they show their customers.
This company should be on your short list.
"

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Overall product shipping and delivery process

5/5

2003-02-02

"Very good prices, great products, and quick shipping. "

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5/5

2003-02-01

"Very quick response on my very small order. Emailed me shipping info promptly. Very professional. Will order again"

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5/5

2003-01-31

"great company, got super fast email response, shipped quickly as well"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability