"I have now placed 23 orders over the past 3 years with coolerguys with only 1 problem occuring during that time frame. When I e-mailed their customer service dept with the problem they immediatly sent out a replacement & didn't require me to send back the defective product. In my opinion Coolerguys is the best place for all your pc needs. "
"I have now placed three orders with these guys and have recieved Excellent Customer Service so far. On one order a part was missing from the case, fault of the manufacturer not the reseller, and they shipped out the missing part with no hassle. Their website is outstanding with a nice selection of parts and accessories. I would definitely do business with them again."
"Outstanding customer service! Not only was the product shipped the first business day after I ordered, but when the product turned out to be defective, Tim answered my email within minutes informing me a replacement had been arranged to ship the very next day. I have never in four years of purchasing computer hardware from online resellers experienced such timely customer service. Thanks to Tim and the people at Coolerguys for running a business that cares about customers, not just the bottom line. Keep up the good work!"
"Ordered two Thermaltake Volcano 7+ heatsink/fans. Excellent price, shipping was very reasonable, arrived in 4 days. This is a great company, good selection, great prices, highly recommended. "
"I was at the Blankverse lan party in AZ, and won an awesome red cathode light! Thanks Coolerguys!"
"Great company, I was purchasing prizes for a LAN event and the order had to be sped up to 2nd day, was able to call and get it changed and they even helped sponsor the event!"
"These guys always have good prices, a great website, and the best service around. Thanks."
"I have had nothing but qualiy service from CoolerGuys.com. I purchased a pc case from them and, while putting the plexi-glass window in the side, I broke the window. I emailed customer support explaining what happened, and I was shipped a replacement. They replaced not only the window, but they installed the window into a brand new side panel and shipped it to me. I was very impressed with the generosity and promptness of CoolerGuys.com. They will continue to be my first stop for cases, case-mods, fans, and whatever else I may need. Keep up the good work CoolerGuys.com!!"
"Their order tracking system needs a lot of work. If the order hasn't shipped, you get no status. My order didn't ship for TWO WEEKS, so I had no idea what was going on. Also, I had to send about 5 e-mails before I could get a response to one. I sent them over a week long period. I can't say I'm 100% satisfied with this reseller. I would buy from them again, but only if they had a very nice deal. "
"Well, I ordered something from coolerguys and then discovered that I didn't need it.
It was a day after I order it so I decided I would call them. They close at 4:00 PM, and it was 4:04PM. Nobody answered the phone, but I left my name and number and told them I needed to cancel the order immediatly. Then I sent them an E-mail with at same time stating the same info. The next morning I never recieved any phone calls or e-mails, so I called them again and asked to cancel it. They put me on the phone with "Tim" and he said it had already shipped. I told him I never recieved an e-mail saying that it had, but he assured me several times that they had sent me one. The nice thing is, "Tim" was very nice and told me that I could just refuse shipment when it got to my house, and they would fully refund me. Awsome!
Well, the UPS guy dropped it off while I was away, so I think that plan went out the window. Hopefully I can get a friend to buy it off me, it was only $10. LOL
Overall the experience with coolerguys was a good one.
I would order from them again. Infact, I just did."
"I am very pleased with the service I received from "Tim" at Coolerguys. These guys are top notch and follow through completely. In my opinion, they are the Nordstrom's of this industry! Keep up the excellence ! 5 stars !!!!!"
"Never Have a problem with Coolerguys. It wasn't until the Dec 26 before my order shipped but thats normal during the holidays. I was amazed to see that it moved from place to place on it's journey here on the Weekends. I've never seen a shipment move on a Weekend with UPS. I Would have gotten my order sooner if I did miss the UPS truck. Oh well it got here on the Correct date anyway."
"Very fast order processing and shipping. Sent me a replacement second day after I informed them of a defective item in package."
"I've placed two orders with Coolerguys.com and have had a most pleasurable experience. I ordered a case and a Heatsink from them and they had both of them cheaper than anyone else on the 'net. Both arrived quickly and in excellent condition. Great company indeed."
"Good service. The only thing bad I have to say is the packaging was a little bad. It had the packing peanuts in it, but not enough. The heatsink I ordered came out of the packaging. But, its just a heatsink, and it'll be fine. "