"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"I say five stars for now, because the ordering process was amazingly simple. Pick out frames add Rx and few extra. Made it simple to go back and change without ruining you previously add on. Now I’m waiting for them to arrive. And I’ll update then. But so far very good "
"I had already decided on frame brand, and Coolframes provided the most choices. What helped me decide was the frame specs which was just what I needed."
“Thank you so much for your order and review, enjoy your eyeglasses.
Lee W.”
"Typed certain words and it was your website showed you had the frames I need with the color and price, can’t go wrong "
“Thank you for your purchase and review of our store. Please enjoy it.
Lee W.”
"Like I said... "Great price and great service" : )"
"Ordering and processing my order was quick and easy to get done. I will refrain from writing a review until The most important part of an order is completed. The delivery!!!!!!!!"
"Delivery took longer than expected. Paid for 2 or 3 day delivery came in a week or so. Same issue with my current order right now. Didn't do express delivery but order has been pending for a week or so with no updated information. "
“Thank you for your order, shipping times do not reflect processing time. the world currently is in a shortage of production and we have fallen to this as well. It is difficult to get merchandise even with our supply chain. we shipped on of your frame immediately and the second in 10 days due to it coming to us from over sees. We definitely want to ship all our products to our customers within a reasonable time frame but the last 12 months it has been difficult. We hope you enjoy your sunglasses and hope to service you in the future.
Lee W.”
"Website has you fill out prescription, insurance information for nothing, when you place the order it doesn’t give any information weather your insurance was used or prescription applied. Finally send a message to costumer service. They ask for that information again. Don’t feel it’s a reliable way to buy glasses "
"I ordered online, asking for assistance on matching up my order with my insurance benefits. Genesis did a fabulous job with my insurance and order! From start to finish, she was flawless! I had a response to every question in an amazingly quick and efficient manner, and I have no doubts that my order will also arrive in similar perfection! I have seen the state of affairs in customer service nationwide, and Genesis deserves a big raise!"
“We are the only optical online that takes insurance for orders since we are actually an optical store. Genesis is head of Insurance and we thank you for letting her take care of your optical needs. Thank you for your business and for letting us provide you with the care you expect.
Lee W.”
"Able to find what im looking for. Great price."
"Great experience, I live in South Carolina and have been dealing with Cool frames over the last several pairs of glasses. They've always been on point if I need assistance and quick to answer my questions. Thanks to the hole team at Cool Frames."
"Great customer service fast shipping "
"I placed my order on 11/28/21 and to date 12/21/21, I have not received an update or my glasses even after two phone inquiries. I am perplexed. Order number: 1301452"
"The frames arrived as described. I would recommend CoolFrames.com."
"I received my stuff as ordered and in a timely manner! Will order again!"
"it's the best customer services . "
A rep from Coolframes.com, coolframes, has responded:
“Thank you very much for the order and your review. The eyeglasses are on their way to you and should be arriving soon.
Lee W.”