"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"Slight delay in shipping. Authentic item. Poor packaging nearly got the item lost in transit."
"I ordered these and havent received shipping notification on them yet. Desperately need them quickly as my child is blind without them. Ordered frames only since they can’t do his prescription. Waiting on the frames to arrive so his lenses can be cut and placed. "
“Thank you for your order 11/8/2021 and shipped 11/15/21 due to a style change approved by you not to delay your order. Enjoy the eyeglasses and thank you again.
Lee W.”
"Very satisfied with my progressive, transition glasses. I was hesitant ordering progressive lenses on line but decided to give Cool Frames a try after reading their reviews. I was not disappointed! Their prices were substantially lower than our local optical store. Very pleased - thank you Cool Frames! "
“Thank you so much for your order and for your very nice review. Enjoy your new eyeglasses.
Lee W.”
"As the title said waiting to receive any news about delivery. It doesn’t change the status"
“our apologies for the delay in getting your order shipped. we had to get your frame from the manufacturer and it is taking a few extra days. Once the item arrives to us we will ship it Priority mail.
Lee W.”
"Fast and easy to order. I hope the glasses arrive soon. "
“Thank you for your order and the eyeglasses are on their way and should be arriving within 2 more business days.
Lee W.”
"I LOVE IT THANK YOU DRIP OR DROWN"
“Enjoy them, Cartier is top shelf all the item.
Lee W.”
"SO FAR IT WAS A GOOD EXPERIENCE, JUST WAITING TO RECEIVE THE ORDER."
“Thank you so much for your review and order.
Lee W.”
"I had a very positive experience the glasses were and looked great and the prescription was perfect! thank you. Shipping was smooth and easy."
“Thank you very much for your order and review. Enjoy your eyeglasses.
Lee W.”
"The arm on the glasses is defective. I have the same Tom Ford from sake and wanted another pair but they are sold out so thought I would give this site a try and the arm is bent so it’s a waste. "
"Ordered a pair of cartier with lenses. Came in perfection condition with all hard wear. Got my book only missing the card everything is authentic and received my day shipping after my lens were installed."
"Good prices and a good selection. Excellent help via email when I made a mistake in my order. Quick to respond and help me make my order right."
"I tried to process a payment for cartier glasses 4 times and they kept sending it back . We contacted our bank and they made us aware that it was indeed on coolframes issues end on not our banks . They proceeded to tell me it was on my end "
"After I ordered the frames (which were competitively priced), I received timely communications. There weren't too many and I could easily access the timeline of the order without using other apps."
"Always good business. Excellent customer service. Quality products. "
"My glasses came n 2 days just like they said and it’s Quality"
“Thank you so much for your review and thank you so much for your order with us.
Lee W.”
A rep from Coolframes.com, coolframes, has responded:
“Thank you for your order, we secure the item in a UPS box and wrap the item with soft paper for safe travels. USA to Singapore in 2 weeks.
Lee W.”