"I'm delighted by how quickly I received helpful support from the Coolframes team. "

"No lead-times listed on website. Said it was in stock and would ship in 3-5 days. After I placed my order than I was informed that it was out of stock and would take 4-5 weeks to come in. I asked to cancel my order and was told I would be charged $20. I’m still waiting for my refund of the $246.50 minus the $20 bucks of course. I emailed them twice saying I want a refund and they kept asking what I wanted to do. Annoying process. At this point I just want my refund. "

"Cool Frames is fabulous to work with........ when it doesn't work, they make it right. Their selection is extensive and the prices, the best I have found . Their people are responsive and put the customer first. All my experiences with Cool Frames have been superior."

"After receiving the frames last week, I was so pleased with them that I decided to order additional frames in order to have prescription sunglasses. Not only is the quality outstanding but the price was $164 cheaper than the price quoted to me from my ophthalmology doctor's office. I am telling all my friends and relatives about Cool Frames
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"It was a great overall experience to be able to a) find my exact frames, b) easy to order them on their online system, and c) no problem to ship to Canada. In addition because they were shipped to Canada it took a little longer which was no fault of Coolframes but the Canadian Shipper (Canada Post), when I followed up with Coolframes they were able to provide me with a Canadian tracking number which I was then able to locate where my frames were and track their arrival (held up by flooding in B.C.).
Finally, given their tremendous selection, when I next need new glasses I will source them here and have the lenses only provided by the optometrist."

"The store Carrie’s a specific reading glass frame that I like. There us always a good discount and Lee is always there to help, if needed.

I recommend them to everyone!"

"First time I purchased from CoolFrames - Great experience! Would recommend them to others."

"Ordered a pair of Silhouette eyeglass frames. Sent the wrong size & original templates were not provided to cut lenses to design specs. Well I live in Canada & do not want to go thru the aggravation to deal with costs for return postage & customs tariffs. A lesson thought is a lesson bought."

"4 days still processing. No word on when.

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"Frames received were size medium. I am sure I ordered large. I measured multiple times. Contacted customer service. Was sent the invoice showing medium. I know that's what the invoice says but that's not what I ordered. Was told I would need to pay for shipping to return, plus international return fee of $35 plus pay for new lenses. Not worth it. I'll just replace them elsewhere. Should have shopped local. Lesson learned. "

"I ordered a pair of frames from Coolframes. Then I went uptown to shop and saw the pair of glasses I just ordered in the window of the optometrist in town. I immediately went back to my office and called customer service to cancel my coolframes order because the website indicates that you can cancel with no consequences within two hours of your order. The customer representative at first said I could not cancel. When I pointed out that the website said I could, she said, with an aggressive attitude, quote, "Fine - I will cancel the order." I asked for her to send a confirmation email cancelling the order but have yet to receive the email documenting my cancellation. I am still hopeful they did not charge my credit card. "

"I had an issue with payment in line. I knew the cause but couldn’t resolve it on my own. The customer service rep provided hands on assistance and the order was placed promptly. Thanks Genesis!!!"

"Love the frame, the price and the quick delivery"

"Great experience all around. "

"Je suis très content, de mes nouvelles lunettes super service je recommande la boutique Cool Frames. "